When it comes to building your tech stack as a Hotelier, choosing the perfect hotel operations software is arguably the single most important decision you will ever make!
Well, it is going to be "one" the most important decisions for different reasons. Ultimately, you can't really rely on a mid-level digitzed solution - and that too, for a multi-location, multi-unit hospotality business.
The hotel market in the US is worth more than $106 billion. According to PKF Consulting in 2011, the average profit margin for a US hotel was 30%, which is relatively low when compared to practically every other business. In 2020, hotel profitability fell drastically; as of June 2022, the average hotel profit margin was about 18%.
However, there is still hope.
As new technology enters all parts of the economy, it is causing an unprecedented shift in every industry. The hotel industry is no different.
The modern era ushered in some pretty nifty tech that hotels from all over the world are using right now.
Having said that, we have rounded up some of the best hotel operations software for you to streamline your ongoing operations.
This will give you a fair idea of how these programs pan out in real-life business scenarios.
Let's get started.
8 Best Hotel Operations Software For Hospitality Platforms
Here's a quick run down on the best hotel operations software that you can potentially use right now. Bear in mind that these are not the ONLY digital solution out there.
As per your hospitality business's requirements, the program might vary a little. However, the features that are highlighted against each hotel operations program, are more or less robust to suit any type of requirements.
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1. Xenia : Overall No. 1 Hotel Operations Platform For End To End Process Excellence
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Xenia is one of the best hotel operations app when it comes to staying on top of hotel operations of a multi-location, multi-unit facility.
Our transformative hotel operations software streamlines everything from preventative maintenance which means no more scrambling for lost work orders, to guest experience ensuring consistent excellence with digital checklists, every time!
With a digital library of hundreds of checklists and SOPs, you can empower your hotel staff to deliver a consistent five-star service in every room.
The best thing about our cloud-based platform is functionalities like automated work order management, eliminating those critical requests that'd have been ignored if it were for a paper trail.
And on top of that, Xenia also helps managers to ensure preventative maintenance management, without possibly hinting signs of any oversight on critical asset, equipment or item's integrity.
Speaking of SOPs, the tool comes with an integrated A.I. SOP module to help managers create any type of standard operating procedure on the fly. Furthermore, hotel managers, or line managers responsible for managing hotel staff, can further customize such SOPs, as per their special requirements.
To surpass guests' hygiene and food safety expectations, Xenia provides dedicated features for comprehensive inspections, allowing hoteliers to proactively mitigate risks.
And to tie it all together, our chats feature can help you stay in touch with your team across the board whether the front desk or the kitchen staff. This streamlined communication eliminates delays and ensures a smooth flow of operations.
The platform also enables informed decision-making with intuitive dashboards that translate real-time data into actionable insights on key performance indicators (KPIs), empowering hoteliers to continuously optimize operations and profitability.
Key Features
- Housekeeping Management: Make checklists for amenities and room cleaning so that you can provide clients and visitors with a welcoming environment.
- Inspections & Audits: Utilize the dynamic inspection and audits tool to accomplish regulatory compliance, expedite hotel asset inspections, and avoid similar or near-miss incidents.
- Work Order Management: Process times may be reduced by assigning tasks and monitoring them from any device.
- Multi-Location Management: Combine standardization of processes, regulatory compliance, maintenance duties, and everyday corporate activities into a single, unified platform.
- Automate Corrective Actions: Use phases in your smart inspections so that when a highlighted response, such as a failed step or an out-of-range meter log, is completed, automation will start immediately.
- Smart Inspection Workflows: Xenia's operations template builder incorporates conditional logic at every stage. This lets you do a lot of different things, such as sending management an alert when meter readings are outside of range and developing a remedial action for an inspection step that went wrong.
- Integrated Chats for Teamwork: Simplify communication between your maintenance crew to promote teamwork, quick issue-solving, and a cooperative mindset.
- Data Analysis and Reporting: Managers can use Xenia's reporting features to get helpful information on how to maximize maintenance programs.
Pricing
- Free Forever: Free trial for up to 5 users with access to all the basic features
- Starter: $99 / month for the first 15 users, with access to core features
- Premium: $199 / month for the first 15 users with unlimited access to all the core + advanced features and functionalities!
- Custom: Need something tailored to your organization?
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
2. FCS CosmoPMS
With the help of FCS Cosmo technologies, hoteliers can establish a smooth data flow that is used for front desk operations, reservation confirmations, and resource monitoring in real time.
Users can improve efficiency and boost income and occupancy by automating all of their front and back of house processes with FCS CosmoPMS. For this reason, it's a fantastic option for streamlining check-in and maximizing room assignment efficiency.
You'll also like how it keeps track of the entire business's ongoing activities, visitors, and travel agency information to assist you in managing sales, pricing, and client discounts.
FCS CosmoPMS is a user-friendly platform that streamlines operations management with functional interfaces. Mobile devices, such as smartphones and tablets, may be used to access FCS CosmoPMS.
Key Features
- Reservation Management: Creating and managing reservations, tracking room availability, and handling guest inquiries.
- Guest Management: Storing guest information, preferences, and history for personalized experiences.
- Rates & Inventory Management: Setting room rates, managing room types, and tracking occupancy.
- Basic Reporting: Generating reports on reservations, occupancy, and revenue.
Pricing
- Contact the vendor for pricing.
3. Hoteliga
Hoteliga is a cloud-based hotel operations software that streamlines revenue control, reservation processing, billing, and customer service.
It can connect with other Online Travel Agencies (OTAs) to increase customer acquisition and streamline internal operations more effectively.
This program offers real-time monitoring and coordination of stakeholder relationships, cleaning, financial management, invoicing, and hotel layout modification.
The ideal use cases for this software are hotels that often host international visitors. An essential feature sometimes neglected by competitors is multi-currency capability, which is an important aspect of having international guests.
Key Features
- Extensive Reporting: Access a comprehensive range of reports covering reservations, arrivals/departures, payments, sales, customers, housekeeping, and invoicing presented with clear information structures, diagrams, and color coding.
- Booking Agency Management: Create and customize multiple contracts per agency, automatically calculate reservation prices based on contract terms, and track reservation flow per agency and allotted contracts.
- Localization: Adapt the system to specific language and currency preferences with support for multiple languages and currencies.
Pricing
- Bronze: $30/month (paid annually)
- Silver: $53/month (paid annually)
- Gold: $95/month (paid annually)
4. SafetyCulture
No matter the size of your hotel, SafetyCulture can handle all of your hotel operations.
Housekeeping, work scheduling, guest bookings, property management, and revenue monitoring are just a few of the many uses for SafetyCulture among hotel managers.
Maximize productivity like never before by digitizing your routine processes. Help the hotel's inspectors and personnel communicate better so that they can complete maintenance orders more quickly.
Hotel management and employees can carry out inspections with the help of SafetyCulture using only a mobile device. Housekeeping supervisors, along with the hotel manager and other staff, can be empowered to improve work efficiency and prepare rooms that give the best first impression to hotel guests.
Key Features
- Free Customizable Hotel Management Templates: Access a comprehensive range of hotel management templates available in the Public Library, allowing customization to suit specific needs and preferences.
- Attach Photos, Videos, and Notes: Enhance documentation by attaching photos, videos, and notes to provide proof of issues or compliance, facilitating better communication and problem resolution.
- Issue Reporting: Streamline problem reporting by raising Issues, enabling staff to report concerns or challenges efficiently. Assign specific corrective actions to relevant staff members for prompt resolution and create Heads Up notifications to ensure everyone is informed and aware of ongoing issues.
Pricing
- Free: $0 / user
- Premium: $24 / seat / month (when billed annually)
- Enterprise: Custom price
5. RoomRaccoon
By using RoomRaccoon, hotel managers can improve their businesses' profitability while simultaneously satisfying their consumers.
Apart from serving as a conventional property management system (PMS), this hotel operations tool is designed to enhance direct reservations via the hotel's website, making it ideal for independent hotels.
You can manage your bookings and visitors from one centralized site. Accommodations can be configured with features including room types, units, and rate plans; guests can be contacted; reports can be generated; cleaning can be arranged; and methods for optimizing income can be used.
With the needs of independent hotels in mind, RoomRaccoon streamlines the hotel booking process, implements yield management measures, and integrates with popular systems like Epos today, all while saving a ton of time.
Key Features
- Robust Reservation: To make sure hotels don't become overbooked, RoomRaccoon provides real-time booking synchronization.
- Integrated Channel Management: It consolidates reservation data from several online booking systems and handles them effortlessly.
- Guest Communication Tools: Customers have a better time throughout their stay because to this feature, which allows for more tailored interactions.
Pricing
- Entry: £124 per month
- Starter: £160 per month
- Premium: £235 per month
- Enterprise: £330 per month
6. ALICE by Actabl
Up next on our best hotel operations software list, we've got ALICE.
It's more of a household name in the industry.
ALICE is an advanced on-property software that modern hotels rely on for cleaning and service delivery; it is part of the Actabl family of software.
An exceptional project management system, ALICE is tailor-made to meet the specific needs of five-star, luxury, and multi-outlet hotels.
With this technology, hotels can improve their real-time communication, streamline their operations, and save money.It helps hotels run more efficiently, which in turn allows them to provide high-end services with fewer employees. Notable among its attributes is the guest satisfaction factor, which ensures that all problems will be resolved quickly and accurately without missing a detail.
Key Features
- Real-time Communication: Streamline service delivery by facilitating real-time communication between teams.
- Operational Efficiency: Make sure guests have a pleasant stay by streamlining hotel operations including cleaning and guest service requests.
- Cost Savings: Maximize profits without lowering standards of service by using cost-effective ideas and processes.
Pricing
- Contact the vendor for pricing.
7. InnRoad
When it comes to managing their properties, independent hotel owners can count on InnRoad.
Among its many useful functions are those for managing reservations, handling administration, and generating reports.
Providing strong operational management, the software shines as far as catering to the specific requirements of independently owned hotels is concerned.
Notable features of the program include an easy-to-navigate UI and many interfaces that streamline operations for hotel operators.
A powerful booking engine, a cloud-based worldwide distribution system, and an integrated property management system are all part of InnRoad's feature set.
Thanks to this, hotel owners can streamline their reservation, cleaning, and front desk processes all in one place.
Key Features
- Housekeeping & Task Management: Streamline operations by prioritizing tasks according to guest arrival times, efficiently assigning them to designated staff members, and seamlessly marking tasks as complete once rooms are ready.
- Real-Time Reporting: You can monitor everything from income to maintenance requirements with our hotel property management system's abundance of real-time and detailed data.
- Additional Features: InnRoad's Demand Management function enables establishments to establish ADR, occupancy, and revenue targets, track their progress towards these targets, and automate rate adjustments as needed.
Pricing
- Contact the vendor for pricing.
8. Connecteam
Moving on with our best hotel operations programs recommendation, we've got Connecteam for you.
If you havent heard of Connecteam before, you should definitely give it a try.
The insanely popular program is a combination of different tools to offer a well-rounded operational exprience to businesses from multiple industries; hotels are just part of the equation.
Plus, it's completely free!
They make it easy for businesses to build their own customized app for smartphones in simple steps. Ready to use out of the box, the adaptable Connecteam software provides a suite of productivity-boosting features that help hotels educate, train, oversee, and manage their staff more effectively.
Whether you own a restaurant, hotel, motel, Airbnb, or hostel, you can now equip your whole workforce with mobile business tools that boost performance while they work and let managers track engagement metrics to see where they can make improvements.
Key Features
- Effortless Scheduling: Create flexible schedules that account for employee qualifications and availability. Reduce absenteeism with automated notifications and self-service shift swaps.
- Real-Time Task Tracking: Assign daily tasks and checklists to specific teams or individuals. Track progress in real-time, ensuring timely completion of critical tasks like room cleaning, maintenance requests, and guest service calls.
- Enhanced Communication: Foster seamless communication across departments with a centralized chat platform. Housekeeping can connect instantly with front desk regarding late checkouts, while kitchen staff can coordinate meal delivery with room service.
Pricing
- Expert: $119/month for the first 30 users, $3.6/month for each additional user
- Operations Advanced: $59/month for the first 30 users, $1.8/month for each additional user
- Operations Basic: $35/month for the first 30 users, $0.6/month for each additional user
- Small Business Plan: $0
Bottomline
Keeping track of all the important people involved in running and maintaining a hotel may be a real pain when done manually.
This is why many quickly realized they couldn't function without hotel operations software.
Modern hotel management software allows for more efficient operations, automation of routine duties, elimination of paperwork, and enhanced staff communication, all of which free up managers to focus on more critical matters.
Hotel management software comes in a wide variety to suit various sorts of hotels, responsibilities, and objectives. All things considered, however, it needs to be reasonably flexible and easy enough for everyone to use.
Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.
Our customers love Xenia's robust use cases including:
Daily Operations
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
💪 Team Accountability
Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Quality Assurance
👍 Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
Streamline All Your Hotel Operations With Xenia Today
Hotel operations are chaotic at best.
We get it!
It's time to streamline all your simultaneous hotel work orders, processes and workflows with the best hotel work order software.
Our customers love Xenia's robust use cases including:
🛠️ Hotel Work Orders
Create hotel work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step.
Hotel managers can trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
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