Best Hospitality Checklist App(s) For Hospitality Platforms in 2024

Published on:
May 22, 2024
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Operational efficiency is an imperative in the hospitality industry, not merely a desirable goal. 

Precision, consistency, and agility are required for the complex dance of opening, shutting, and keeping everything clean throughout the day. In light of this, it is evident how important it is to streamline hotel operations.

In addition to improving the eating experience, efficiency in these key processes maximizes resource use, lowers waste, and boosts profitability.

The hotel market in the US is worth more than $106 billion

According to PKF Consulting in 2011, the average profit margin for a US hotel was 30%, which is relatively low when compared to practically every other business. In 2020, hotel profitability fell drastically; as of June 2022, the average hotel profit margin was about 18%.

The everyday operations of any hospitality platform are capped off by different procedures.

At times, these procedures are pretty much standard - as in, don’t require a lot of effort and happen on a recurring basis. Other times, based on the nature of the operation, the process needs to be standardized and regulated specially.

So, when you take that up by a few notches, you are looking at multi-unit hospitality business operations, constituting a substantial number of staff, managers, and department heads. Multiply that with the probability of having issues in day-to-day operations, no digital solution, such as a hospitality checklist app, or a software to oversee everything in real-time. 

Eventually, things get tedious and become a headache. 

But hey, it’s 2024 and we are sure that you have already at least heard of a few reliable hospitality checklist app and software - i.e., if you haven’t tried one yet.

Speaking of hospitality checklist apps; they are more like the tech marvels you need, while in pursuit of operational excellence. The purpose of these digital solutions is to make managing repetitive chores easier and guarantee that nothing is missed. 

For that reason, this post highlights some of the best hospitality checklist apps to help you get started easily.

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Best Hospitality Checklist App(s) For Businesses In 2024 & Beyond

Here's a detailed run-down on the most efficiency hospitality checklist apps that you can potentially use to streamline all types of activities for your hotel business.

Later on in this post, we have highlighted important aspects of digitized solutions for hospitality platforms to give you a better idea of how these programs work in real-life use-case situations.

Our Top Picks
The Workforce Operations Platform for Frontline Teams
Good for general hotel operations
For small to medium sized businesses

1. Xenia - A.I.O Solution for Worldwide Hotels

Xenia Hotel Operations Software
Xenia Hotel Operations Software

Hey, that’s us!

As one of the best hospitality checklist apps, Xenia goes way beyond the confines of checklists.

Yes, checklists are one of the core components of the software, but there’s plenty more under the hood.

Xenia is an all-inclusive hotel operations management software designed to transform how you manage either a single-unit or multi-unit business spread over different locations.

Whether you have a team of 20 or 2,000 hotel staff members, Xenia will help your hospitality business perform at its best. 

Why Choose Xenia?

When it comes to deploying checklists across various hotel locations, this hospitality checklist app ensures that every team member knows exactly what needs to be done. From routine maintenance to daily operations, the software keeps your staff informed and accountable.

Digitize and Streamline Your Operations

Stacks of paperwork, needing to be marked all the time? 

No, thank you. 

With Xenia’s digital checklists for hotels, you can easily convert all critical tasks into digitized activities that are accessible from anywhere, anytime. 

Assign these checklists directly to staff through their schedules to avoid near misses. 

Employees can update their progress in real-time, and managers receive instant notifications upon task completion, ensuring that every box is checked, on every shift.

Automate for Efficiency and Compliance

Xenia helps you automate routine processes, reducing the reliance on manual oversight and increasing overall efficiency. Whether it's safety audits, regular inspections, or compliance verifications, Xenia’s tools ensure you meet industry standards effortlessly.

Customizable Forms with Integrated Attachments

Creating detailed forms and checklists is as easy as it comes with Xenia. 

Users can attach images, PDFs, or links to SOPs directly in your tasks to provide clear instructions and maintain high standards across your operations. The photo annotation capabilities not only standardize processes but also keep your team accountable for what was assigned vs. what’s actually done!

Tailored Templates for Diverse Industries

The platform offers a rich library of customizable templates that cater specifically to the unique demands of various industries, from hospitality to retail and beyond.

These ready-to-use resources save you time and help you implement best practices effortlessly. This library is developed with input from industry experts to ensure that each template meets the unique requirements and challenges specific to each sector, such as hospitality.

Enhanced Hotel Work Order Management with Real-Time Notifications

Manage and assign work orders seamlessly from within Xenia. 

Get real-time updates and notifications on task progress and completions, making it easier than ever to keep tabs on your operations and ensure nothing is overlooked. 

If an issue arises, such as a maintenance need in a guest room, the manager can immediately reassign staff or add new tasks to address the issue.

This flexibility helps maintain high standards of guest service and facility upkeep.

Ensure Compliance and Documentation

With Xenia, compliance is never an afterthought. 

Standardize procedures, automatically store records of all tasks, and maintain a comprehensive audit trail to demonstrate compliance during any inspections or audits.

Streamline Communication with Built-In Chat Features

Enhance collaboration and streamline communication across all levels of your organization with Xenia’s integrated chat feature. Quick, direct communication within the app reduces delays and improves decision-making, directly impacting operational efficiency and effectiveness.

As tasks are completed, staff members can update their progress in real time using Xenia’s mobile app, or the web-based version.

This level of instant communication allows the hotel manager to monitor task completion from anywhere, not just from the office.


  • Digital Checklists module can be used to automate your hotel operations with a wide variety of checklists and set them up as part of hotel work orders on a daily, weekly, or any other basis. Create audits, inspections, and corrective action tasks, should anything require that extra level of detail to keep up with a delightful guest experience.
  • Housekeeping Management through detailed checklists for amenities and room cleaning.
  • Inspections & Audits help complete asset inspections for hotels quickly, comply with regulations, and prevent repeat or near-miss accidents.
  • Multi-Location Management to provide a single, cohesive platform for standardizing procedures.
  • Integrated Chats for Teamwork help facilitate communication among your team members and encourage cooperation.
  • Data Analysis and Reporting to get helpful information on how to maximize hotel operations.


  • “Extremely seamless UX for creating templates, automation/if-then logic for scenarios we need handled, and scheduled reporting analytics. The team-based pricing also made this a no-brainer for us as we evaluated other tools that the price would have gone out of control if we were to have kept paying per seat.” - Hoor A. J. Small-Business
  • “Drawing from my personal experience, I can attest that XENIA is an outstanding software tool for payment tracking. It offers a comprehensive suite of features and functionalities. Its user-friendly interface facilitates a simplified workflow monitoring process for our organization while also providing protection against customer negligence or excuses. To summarize, XENIA delivers a seamless and remarkably efficient payment tracking solution.” - Mohammed A. Enterprise
  • "Helped me utilize resources and improve productivity" S P. Small-Business


  • Free Forever: Free for up to 5 users with access to all the basic features
  • Starter: $99 / month for 15 users with access to all the core features
  • Premium: $199 / month for 15 users with unlimited access to all the core and advanced features
  • Custom: Need something tailored to your organization?

Feel free to Book a Free Demo today

Rated 4.9/5 stars on Capterra
Free Version:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
Download Xenia app on

2. Hubl

One of the up-and-coming employee task checklist apps for the hospitality industry, which currently caters to the needs of small businesses is Hubl.

In order to facilitate everyday operations for demanding teams, this hospitality checklist software, offers checklists for hotels that include cleaning, temperature checks, and other important daily duties.

Through the surveillance of food temperature records, the hospitality checklist app focuses on food safety due diligence.

Additionally, it provides calendar features for managing team assignments.

The software is inexpensive and simple to use. Smaller eateries looking to begin inexpensively digitizing their operations will find it perfect.

As a modest software, Hubl does not include some of the more sophisticated capabilities found in other applications on our list, including a knowledge base for storing recipes and vital health and safety papers, or a team communication tool.


  • Visualize real-time compliance status with an easy-to-read, color-coded dashboard.
  • Includes daily, weekly, and monthly checklists that are fully customizable to meet specific operational needs.
  • Separate tracking for hot and cold temperatures to ensure food safety standards are maintained.
  • Tools and protocols to manage and mitigate risks associated with food allergies.
  • Securely store essential documents like Food Safety Management Systems (FSMS), Health and Safety Management Systems (HSMS), risk assessments, pest control contacts, and staff training certificates.
  • Efficiently log and track all food and supply deliveries to ensure inventory accuracy and safety.
  • Acts as a staff training guide by providing notifications and reminders about best practices and safety protocols.


Starts from $20/month

3. TrailApp

Next on our list is Trail, a strong contender for the best hospitality checklist apps for the hospitality and leisure sectors.

Trail provides a series of checklists designed to guide teams through their day-to-day tasks.

These range from opening duties, such as setting up the dining area and preparing the kitchen, to closing tasks like shutting down equipment and securing the premises.

In terms of features,  Although not as extensive as Xenia, however Trail is superior than Hubl as it has logs and performance evaluations as well.

Managers and leaders, however, can only see if a task has been produced, published, or archived; they cannot examine other work information.

Furthermore, live customer service is only offered during UK business hours, except emergencies, due to the company's UK basis.

Managers and leaders, however, can only see if a task has been produced, published, or archived; they cannot examine other work information. Furthermore, live customer service is only offered during UK business hours, except emergencies, due to the company's UK basis.


  • Directly feed into performance logs and reporting, enabling seamless tracking and analysis of daily operations.
  • Offers a wide range of pre-designed templates that can be utilized to standardize procedures and ensure consistency across all tasks.
  • Ensures that all food safety checks conform to the Hazard Analysis and Critical Control Points system, maintaining high safety standards.
  • Provides customizable alerts and notifications to keep teams informed and responsive to task requirements and deadlines.


  • The Solo Plan: £14 per month
  • The Team Plan: £38 per month/site
  • The Standard Plan: £75 per month/site


Alice, an on-property software for operations and service delivery, is a must-have for modern hotels. 

For the unique requirements of high-end, luxurious, intricate, multi-outlet hotels — this hospitality checklist app can prove to be a good choice.

Alice maximizes and continuously enhances cost savings, operational effectiveness, and real-time communication.

Consider it a force multiplier: team members are more productive and hands-on, enabling your business to provide superior services with fewer staff members. 

This hospitality checklist app can also be used to create all sorts of checklists to guarantee that room attendants don’t miss a step and that managers and supervisors have a complete record of who performed what, where, and when.


  • Enhance staff productivity and reduce operating costs with features that improve room insights and communication.
  • Support your staff in working together to consistently meet guests' and team requests promptly.
  • Enable your front desk to exceed guests' expectations with scalable, personalized services.
  • Offer real-time messaging to communicate with guests in their preferred way.


  • Contact the vendor for pricing.

5. Operandio

Operandio is unmatched when it comes to optimizing business operations across a variety of industries, not just hospitality.

As a digital employee task checklist and operations platform, Operandio ensures employee accountability, organizational compliance, and uniformity in practices across all your locations.

This innovative tool simplifies daily operations and tasks, offering a central hub for all your company's knowledge, easily searchable and accessible to your team anytime, anywhere.

It facilitates continuous communication, making sure that timely and relevant messages are delivered effectively. Whether it’s individual employees, teams, departments, a single store, or your entire workforce, Operandio streamlines reporting to enhance employee accountability.


  • Easily create checklists, set up recurring chores, and establish processes to maintain smooth operations.
  • Foster professional growth among your employees by providing a comprehensive library of training resources on business practices and expertise.
  • Keep your entire staff coordinated with a user-friendly communications platform that enhances teamwork and productivity.


  • Contact the vendor for pricing

6. GoAudits

GoAudits is the ultimate hospitality checklist app designed to streamline quality hotel inspections and safety audits.

This versatile app enables businesses to plan easily and schedule inspection work that can be done from any device both on or offline ensuring your inspections are both comprehensive and scheduled at the right time.

With features including customizable checklists, digital inspection tools, task management, and real-time insights GoAudits is simple to use, no fuss, and works for any business, in any sector of any size. 

Anyone can conduct inspections instantly and issue insightful reports that reach the right people right away saving time running the business. Plus, GoAudits has an advanced analytics dashboard that helps businesses go deeper into their operations: and gain full transparency into overall operations metrics to maximize ROI and operational efficiency.


  • Gain useful insights into inspection data in real-time, allowing for informed decision-making and proactive action. 
  • Easily plan, schedule, and carry out inspections across many locations and use cases. 
  • After inspection, automatically generates thorough reports and disseminates them to appropriate stakeholders to ensure timely information distribution. 
  • Use a single dashboard to track inspection activities, monitor progress, and verify audit compliance. 
  • Use complete management solutions to simplify audit operations such as scheduling, execution, and follow-up. 
  • A dedicated module for recording and addressing concerns detected during inspections can help to streamline corrective and preventative measures. 
  • Customize inspection forms to meet individual company needs and regulations, guaranteeing complete evaluations that fit with corporate standards.


  • Free
  • Starter –$10
  • Enterprise-$30

7. Optii Solutions

Optii is more than your standard hotel checklist app.

This fully integrated solution can lift your operational efficiency to new heights. One of the app’s key strengths is labor management features.

With automated job and task assignments, you can ensure that every one of your teammates knows exactly what needs to be done and when. This improves accountability making it easier for you to deliver exceptional guest experiences time after time.

The app also includes predictive clean-time technology, which changes the way you manage housekeeping tasks.

By analyzing historical data and current occupancy, the Optii App can accurately forecast the time each room should take to clean, allowing you to optimize staff levels and reduce turnaround time.

Smart Scheduling is another key feature of Optii Maintenance.

The smart scheduling tools allow you to create optimized schedules based on a myriad of factors including your employee's availabilities, their skill levels, and the workload, so that your team is always working at peak efficiency, ensuring that you are maximizing productivity and preventing labor downtime.


  • Optii Maintenance provides enhanced labor management skills, resulting in simplified work allocations and accountability. 
  • The app uses predictive clean-time algorithms to precisely estimate cleaning times based on past data and current occupancy rates. 
  • Smart scheduling systems improve personnel schedules by taking into account aspects such as availability, skill level, and workload. 
  • Delivers world-class data analytics, providing significant insights into operational performance and development opportunities. 


  • Contact Vendor

8. FlexKeeping

Another strong contender on our list of hospitality checklist apps is Flexkeeping. It offers a robust set of features to make your operations run smoothly.

From team communication to preventive maintenance task management to guest service delivery, Flexkeeping is a game changer for all types of hotels.

The app optimizes day-to-day functioning for the hotelier such as daily tasks, checklists, and housekeeping schedules.

Moreover,  with housekeeping automation tools you can connect with the maintenance team efficiently. Whether it's organizing routine room cleanings or responding to guest maintenance needs everything is taken care of for your comfort, allowing you to relax and prioritize your business's primary issues.

Lastly, With checklists and SOPs, the entire hotel will work on the same level and by the same standards.

You can customize checklists and SOPs to ensure every task is done to the highest standard possible enhancing guest satisfaction and loyalty.


  • Flexkeeping improves housekeeping procedures by automating job assignments and scheduling, ensuring that cleaning and maintenance duties are completed on time. 
  • The platform enables smooth communication among staff members, resulting in effective job delegation, update sharing, and guest request handling. 
  • Helps hotels maintain operational consistency by offering customizable checklists and standard operating procedures (SOPs), which ensure adherence to brand standards and guest expectations. 
  • The comprehensive analytical capabilities provide significant insights into key performance metrics and operational data, allowing hotels to make educated decisions and drive continual development.


  • Contact Vendor

General Overview of Hospitality Checklist Apps

Checklist apps are innovative digital applications that are intended to revolutionize the way hotels and different platforms in the industry manage their workflows and activities. 

Hotel Management Software Market size is projected to reach a Multimillion USD by 2029, in comparison to 2022, at unexpected CAGR during 2022-2029.

These applications, at their heart, provide users the ability to make lists of things that need to be done, providing an organized way to handle everyday activities. 

Users can add, arrange, and check off jobs as they are finished using a robust checklist app for hotels, making sure nothing is missed. 

In that order, hospitality checklist apps are specially designed, keeping in mind businesses where simultaneous processes are running.

Depending on the software, the “checklist” area might be the side component or part of the entire ecosystem with plenty of other product offerings. 

You could have hotel work orders, inspections, audits, and corrective action work - leading to better maintenance management activities and vice versa. 

Why Do You Need Hospitality Software?

Businesses that focus on providing services have a lot of data to handle from both their physical and virtual operations. The gathering, evaluation, application, and exchange of these data are made easier by hospitality software.

Glasses, plates, flatware, and towels are among the tangibles associated with serving that need to be maintained. A dine-and-dash may be avoided by having features like safe payment processing and first-rate customer support. 

You run the risk of having incomplete or erroneous data if your company lacks a central tool for these continuous operations.

When examining your inventory turnover ratio, shrinkage, and inventory forecasting, this might result in inaccurate computations.

Use technology to interact with visitors at every point of the purchasing process. Reaching out to visitors via the channels they like gives you additional choices for targeting, which improves campaign performance and increases client retention.

Technology also contributes to hotel performance by streamlining operations, which makes customers happy and encourages them to write better evaluations.

Reasons Why Hotels Should Use a Robust Hospitality Checklist App

Improves Team Coordination

Technology improves teamwork and communication while facilitating job completion. It can notify the front desk when a room is ready, for example, and keep everyone informed about duties.  

Having cleaning and front desk linked allows you to provide better service. 

Facilitates Smooth Service

You can manage front office operations, cleaning, revenue management, and bookings with the use of the hotel operations platform. 

Utilize technology to have access to a real-time bookings dashboard rather than doing everything by hand. From there, it's simple to monitor availability and adjust pricing and inventory to maximize earnings.  

Your staff can concentrate on providing an exceptional service by tailoring the customer's journey, rather than spending time on unimportant chores.

It’s More Convenient

Use a self-service kiosk or mobile check-in to experience the convenience of a hassle-free check-in. or encourage your visitors to use the virtual concierge to make their wishes. Through engagement solutions, technology may even assist you in promoting visitor interaction beyond check-out.  

Allow your visitors to self-check in, utilize digital keys to enter their rooms, and quickly get in touch with housekeeping or the front desk to order room service or an additional pillow. You may create a unique experience that is convenient and improves the visitor experience with the aid of smart rooms.

Enhances the Overall Guest Experience 

Do you want to set your brand apart from the competitors? 

Try personalizing it. Servicing repeat customers better is achieved by storing their preferences in your operations platform. It is possible to save and use preferences for things like favorite pillow type, music selection, and room temperature for your subsequent visit.  

A great visitor experience revolves around customization, which is simple to do with the correct resources.

Helps You Fulfill Guest Expectations 

Technology was once considered a "nice to have," but it is now a "must-have." Wi-Fi and mobile devices are expected to co-create the hotel experience for modern customers. Having an app, mobile check-in, or virtual concierge helps you get one step closer to providing an amazing experience and going above and beyond for your guests.

Automates Menial Tasks

Certain hotel activities can become monotonous, which makes the workers more and more disinterested. Why not allow automation solutions to handle revenue management, rate creation, and check-in and check-out administration? Night audit automation even allows you to wave goodbye to the tiresome night audit.

Better Access To Information 

Information accessibility is improved for both you and your visitors with a consolidated system for hotel operations.

To find out the weather or upcoming events and activities in the area, they may check their smart mirror. As an alternative, visitors may use the hospitality checklist app or a virtual concierge to get the information they need right now.

How We Chose the Best Hospitality Checklist Apps

There are several best hospitality checklist apps on the market. 

Typically, they come with a variety of editable forms and templates (*among other features), such as employee task checklists, inspects & audit-based features, forms, and housekeeping modules that are meant for cleaning and servicing rooms over different locations/ floors, etc.

To narrow down our top picks, here’s what we looked for:

Important Core Features:

  • Customizable Checklists: At the top of the list should be the ability to modify checklists to meet the unique requirements of your business.
  • Integrated Employee Chat: This is an essential tool for teamwork, real-time communication, and problem-solving, all of which have an immediate effect on how your business operates.
  • Task Assignment: A clear division of responsibilities among employees keeps operations running smoothly and guarantees responsibility.
  • User-friendly interface: All staff members' ease of use of the system will increase its overall efficacy.
  • Cloud-based and Mobile Access: Mobile and cloud-based access is crucial since, as a business owner, you must always be able to access your system from anywhere.
  • Customer Support: If there are ever any technological problems, this is crucial.

Final Thoughts

While there's seemingly an app for everything these days, not every aspect of your job needs one.

However, certain apps can greatly enhance efficiency, reduce your workload, and improve customer satisfaction, which are key drivers for long-term success in the hospitality industry.

While there are a lot of options out there, Xenia has consistently delivered on the hospitality front, making it your next go-to choice for driving efficiency and enhancing guest experiences.

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Is There A Free Hospitality Checklist App?

Yes, several hospitality checklist apps can be dubbed as a “free” standalone solution. 

Usually, they let you manage timetables, keep track of chores, and make personalized checklists. Nevertheless, subscription plans can be a better choice for you if you want more sophisticated features or more assistance. 

Xenia offers a free account for up to 5 users, with unlimited access to all the basic features.

How Much Does Hospitality Software Cost?

The cost varies throughout vendors and is contingent upon the particular software requirements. 

Before you sign a contract or agree to a monthly subscription schedule, some providers may allow you to test their software for free. If the software calls for specialized hardware, you should also account for the cost of such gear.

How Do Hotels Benefit from Hotel Management Software?

The most evident advantage of using hospitality software is that it improves operational efficiency and minimizes human labor. Less effort often equates to greater time for other activities.

Moreover, hospitality software increases your profitability. It lets you manage your menu more effectively, estimate inventories more precisely, and examine sales statistics more thoroughly.

This helps you understand the demands of your clients. This information may also be used to decide which menu items to add to your menu, which ones to retire, and which ones to spotlight.

Moreover, using hospitality software enhances your ability to serve customers.

You can increase visitor happiness, address issues from guests, and keep track of their comments. Software is another tool you may use to monitor worker performance and resolve problems early.

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