11 Best HotSOS Alternatives To Use in 2025

For anyone in the hotel management industry, HotSOS by Amadeus is a well-known software. It is a web-based hospitality tool for streamlining day-to-day operations and maintenance.

Despite a strong market share in hotel ops, HotSOS does have a few shortcomings. For many, it’s the price, while for others, it is the user interface that drives exploration of HotSOS alternatives.

This post will break down the reported benefits and complaints of HotSOS and provide a list of HotSOS alternatives to help you with your search.

What Is HotSOS by Amadeus?

HotSOS by Amadeus is a service optimization software suite from Amadeus Hospitality. This product has been around for decades, helping hoteliers manage maintenance, inspections, guest requests, housekeeping, and more.

HotSOS helps hotels to standardize procedures, complete and track work across hotel teams. Their reports help optimize core services that drive revenue and protect brand image.

Due to the longevity of the product in the market, most hotel managers are well aware of Hotsos and use it as the measuring stick of any other hotel workforce management platform.

In 2025, HotSOS is still a powerful platform and has many hotel-specific tools, but for many teams, the user interface and lack of a frontline-friendly mobile app make it hard to justify the high price point.

Let's start by looking at some of the most popular alternatives to HotSOS to date. Later on, we'll double down on some of the other important aspects of this hospitality management platform that you need to know as a first-timer.

HotSOS App's Strengths

Amadeus created HotSOS, which comes in three levels of increasing complexity to meet the demands of hotels: HotSOS Select, HotSOS, and HotSOS Housekeeping, which is the most expensive option. Task automation, scheduled maintenance and equipment orders, and workflow automation for cleaning are all included in HotSOS cleaning.

Mobile access and real-time dashboards providing insights into all hotel business operations are provided by HotSOS Housekeeping on the platform. Additionally, it helps with guest management, which increases visitor satisfaction by facilitating the more complete and effective fulfillment of requests.

HotSOS App's Weaknesses

HotSOS by Amadeus users have reported significant latency and app crashes, among other performance problems. The reason for this poor performance might be because HotSOS only offers mobile access as an extra feature: It is not a mobile-first solution; rather, it is built for mobile, busy hotel employees.

Although some would consider these hiccups to be just matters of quality of life, they might eventually work against hotels: Staff buy-in and marketing the product as a time-saver will be challenging if it lags and crashes regularly during usage.

11 Alternatives to HotSOS You Should Check Out Today

For anyone looking to extensively use a long-term hotel management solution for the year 2025. And beyond, here’s a list of the top HotSOS Software alternatives in 2025 to consider.

1. Xenia - Top HotSOS Software Alternative in 2025

Best For: Hotels seeking a comprehensive operations platform with robust maintenance, inspections, and team management features. 

Xenia helps hotel management to standardize operations and manage work across every team.

Unlike HotSOS, Xenia has been developed specifically to cater to multi-unit operations teams that require an all-inclusive solution to handle everything that involves inspections til maintenance. 

Xenia also works as a powerful solution where managers of hotels can standardize their operations across all departments, management of work orders, and enhance communication within the team in a single convenient tool.

Be it housekeeping, preventive repairs schedules management, or incident reports, Xenia has all those to offer you a full-fledged platform that saves time and resources, not forgetting the flexibility to adjust to any hotel operation.

Xenia is more all-inclusive than HotSOS as the system not only solves the necessity of operational control but also incorporates vital functionality such as PM, team communication, and real-time analytics into a single system.

Xenia enables the process of managing the hotel to be simplified and the quality of service to increase with little expense through the provision of industry-specific tools and high levels of customization.

Every tool can be attached to tasks, assigned to teams and individuals, and tracked in real time. Analytics dashboards and report exports allow you deep insight into your hotel. 

For management, all tasks are saved and easily organized for reporting and analysis. Xenia makes everything from hotel housekeeping to preventive maintenance and work order management easy with scheduled and recurring tasks, visible in a built-in calendar and organized based on category, priority, assignee, status, and more.

Key Features That Make Xenia The Best HotSOS Alternative

Operations Template Builder: Xenia template builder can assist you in standardizing operations across the locations by automating workflows.

With this function it permits hotel managers to construct tailor-made checklists, standard operating procedures (SOPs), and inspection templates that guarantee uniform and maintained operation of activities in various teams and properties.

‍Smart Inspections:  Xenia improves your inspection process by having dynamic logic that varies questions based on answers already chosen, and needs images and obtaining follow-ups in real-time. This quality guarantees comprehensive inspection, eliminates time wasted doing manual input, and gives the management direct insight into the arising problems.

Work Order Management: Xenia's work order management system enables you to delegate comprehensive tasks, monitor them in real-time, and hold people accountable. Images, notes, and templates are merged into the system so that your team can stay on track and avoid mistakes or delays in case they are doing PM or repairs.

Preventive Maintenance Scheduling: You can simply build and manage the maintenance schedule of assets and equipment with Xenia. The digital calendar is a tool that helps to focus on all activities and have a clear view of the upcoming or delayed maintenance at various sites. Such preventative maintenance makes equipment last a long time and eliminates expensive repairs.

Temperature Monitoring: Xenia can be used together with the Bluetooth probes to monitor temperature-sensitive devices like refrigerators constantly. Monitored notifications, temperature recordings ensure alignment with the health requirements and avoid associated possible risks in the food safety issues.

Team Communication: Xenia provides communication between teams in real-time, including within integrated chat and collaborative spaces. Do you need to attend to urgent matters, update members of the maintenance team, or hand off work between shifts? This feature keeps every member on the same page and in touch despite their department or location.

Mobile/Offline Capability: The mobile app designed by Xenia allows hotel employees to manage all the information about the tasks as well as conduct inspections and work orders in conditions of no internet connection. Offline capabilities make work go on smoothly and later syncs automatically when the device regains connection.

What Makes Xenia Different

Xenia is unique in that it has a complete range of tools that cover all the areas of the hotel business. HotSOS by Amadeus concentrates more on maintenance management; however, Xenia offers a single solution and includes inspections, team communication, analytics, and others. This comprehensive outlook makes sure that all the tools that could simplify the work of the hotel managers are available.

Real-World Success

Majlis Grand Mercure Hotel, Abu Dhabi

Majlis Grand Mercure Hotel in Abu Dhabi was experiencing troubles with handling guests' requests, preventive maintenance, and inter-departmental coordination. The hotel changed its processes through the adoption of Xenia, and this resulted in good efficiency and satisfaction of guests.

Xenia Hotel Management App: Grand Mercure Case Study

"Our ultimate goal is guest satisfaction, and Xenia has made that dream come true. The system is so easy to learn, helping us reach our customer satisfaction goals faster." - Mujib Rahaman, IT Director

Xenia's Pricing

Xenia offers flexible plans for growing and enterprise multi-location businesses.

• Premium: Advanced multi-site management with automations. Includes custom dashboards, automated corrective actions, equipment QR codes, work request routing, and premium support. Let’s chat about pricing.
• Enterprise: Tailored workflows and advanced analytics for 10+ locations. Includes Premium features plus a dedicated account manager, onboarding, integrations, template digitization, and add-ons like SSO and temperature monitoring. 

Contact Xenia to get a tailored quote based on your business size and needs.

2. Alice

Best For: Luxury and full-service hotels aiming to enhance guest services, streamline operations, and improve team communication.

ALICE, part of the Actabl software suite, is a specialized alternative to HotSOS, an on-property software tailored for housekeeping and service delivery in modern hotels.

Created in mind specifically to serve the needs of luxury hotels, high-end hotels, and multi-outlet hotels individually, ALICE is an exceptional 5-star project management solution. The platform is focused on making communication in real-time more effective, optimizing operations, and achieving savings in costs on the part of hotels.

It also plays the role of a force multiplier, making sure that hotel employees perform maximally, thus possible to provide the luxury services even by means of lean teams. Among its excellent aspects is the guest satisfaction aspect, which ensures speedy and proper redress of any problems, leaving nothing behind.

Key Features:

• Real-time Communication: Enhance real-time interactions among teams and the effective delivery of services promptly.
• Operational Efficiency: Make hotel operations more efficient, both in housekeeping, as well as guest service requests, so that a smooth guest experience is ensured.
• Cost Savings: Use cost-efficient mechanisms and guidelines, and make as much profit as you can, while still saving on the quality of services.
• Guest Services: Manage concierges effortlessly using front desk tools by Alice.
• ‍Guest Messaging: Address and resolve guest issues promptly and accurately, ensuring a stellar guest experience.

Pricing:

Alice's price is available on request

3. Quore

Best For: Properties desiring an all-in-one solution for housekeeping, maintenance, and guest services with strong reporting and task management capabilities.

Quore is a cloud-based hotel management software that provides a comprehensive solution for hotel operations.

It also integrates with various third-party systems to enhance the overall efficiency of hotel operations.

Quore has a desktop and mobile app with many modules to help with tracking cleaning, compliance, guest complaints, budgets, and guest SMS. In addition, housekeeping and inspection can also be outsourced to individuals who have a strong mandate in conducting such tasks. Assets can be trailed, meter readings recorded, schedules of preventive maintenance made, and work orders handled with Quore.

Key Features:

• Real-Time Task Tracking: It's a concentrated task management device that enables real-time tracking of tasks between departments and hence making sure that all tasks are accomplished effectively and in due course.
  
• Preventive Maintenance and Inspections Module: The preventive maintenance capability assists in scheduling and monitoring the required maintenance activities, and this ensures that the critical equipment is maintained and functioning.
  
• Collaborative Message-Routing System: Quore fosters information flows among front-line workers, the staff, and the managers since communication is timely via its message routing system.
  
• Log Books and To-Dos: This feature allows having a digital log that is organized to store valuable information concerning maintenance, guest requests, and hotel activities.
• ‍Guest SMS Messaging: The feature can be used by hotel workers to inform guests of crucial actions like availability of their rooms or check-in, and the need to maintain parts of the hotel, which will enhance the connection and satisfaction with the guests.

Pricing:

• ‍‍Get a 30-day free trial for evaluation purposes
• The average monthly cost is around $171.

4. HotelKit

Best For: Hotels focusing on team collaboration, facility management, and process optimization across departments. 

Hotelkit is a cutting-edge hotel operations management platform that addresses the unique challenges faced by the hospitality industry.

As one of the alternatives to HotSOS, it’s comprehensive suite of features is designed to streamline communication, enhance collaboration, and optimize processes across all departments within a hotel.

The platform's user-friendly interface ensures that staff members can easily navigate and utilize its powerful tools, regardless of their technical expertise.

Hotelkit's versatility makes it suitable for hotels of all sizes, ranging from small boutique establishments to large international chains. Whether it's a quaint bed and breakfast or a sprawling resort, Hotelkit offers scalable solutions that can be tailored to meet the specific needs of each property.

Key Features:

• Operations Management: Hotelkit offers modules for housekeeping management, maintenance requests, guest requests, inventory management, and more. 
• Knowledge Base and Training: Hotelkit provides a centralized knowledge base where hotels can store important documents, manuals, and procedures. 
• Guest Feedback and Reputation Management: Hotelkit helps hotels manage guest feedback effectively. It provides tools to collect and analyze guest reviews and ratings, enabling hotels to gain insights into guest satisfaction levels. 
• ‍Performance Analytics: Hotelkit offers analytics and reporting capabilities, providing valuable insights into operational performance.

Pricing:

• Hotelkit pricing is not public, contact their sales team for a quote.

5. Clickup

Best For: Hotels needing a flexible project and task management tool with advanced reporting and automation features.

Designed as a comprehensive work management platform, ClickUp is the ultimate tool for hotel managers aiming to streamline their operations and enhance team collaboration. 

With its promise to replace all other apps, ClickUp brings together tasks, docs, chat, goals, and more, all under one roof. This platform is not just about task management; it's about optimizing every aspect of your hotel's operations, from guest relations to housekeeping coordination.

Key Features:

• Project & Tasks: Plan, track, and manage any hotel-related project with a flexible project management system. Whether it's organizing events or managing room bookings, ClickUp has got you covered.
• Real-time Chat: Facilitate instant communication between departments, ensuring timely service delivery and efficient problem resolution.
• Docs & Whiteboards: Create, share, and collaborate on documents in real-time, perfect for staff training materials or guest information sheets.
• Dashboards: Get a visual overview of your hotel's operations, from occupancy rates to guest feedback, all in one place.
• ‍Goals: Set and track objectives for your hotel, be it revenue targets or guest satisfaction scores.

Pricing:‍

Clickup plans begin at $7 per user per month. View Clickup Pricing for more information.

6. Aiello TMS Pro

Best For: Properties looking to integrate AI-driven task automation, voice assistant technology, and real-time updates into their operations. 

Simplify operations, empower staff, and impress guests with Aiello TMS Pro, an all-in-one hotel management software. Housekeeping, guest relations, maintenance, and reporting are just a few of the many areas that this intuitive software can help you manage. 

Everything from guest requests and cleaning to maintenance and informative reporting is taken care of by its modern interface and excellent data analytics capabilities.

Key Features:

• Enhanced Guest Experience: Streamline guest communication with a centralized platform for requests and feedback.
• Improved Operational Efficiency: Automate routine tasks like housekeeping assignments and maintenance requests.
• Data-Driven Decision Making: Generate comprehensive reports to track key performance indicators (KPIs).
• ‍Modern and User-Friendly Interface: Intuitive interface simplifies onboarding and reduces training time. Accessible from any device for on-the-go management.

Pricing:

• Contact the vendor for pricing details

7. WebRezPro

Best For: Independent hotels and chains requiring a cloud-based property management system with integrated booking, accounting, and reporting tools.

WebRezPro is a robust cloud-based property management system (PMS) designed to help independent hotels and small chains manage their operations efficiently. Offering a comprehensive suite of features, it covers everything from online booking management and reservations to housekeeping, guest communication, and financial reporting.

With its user-friendly interface, WebRezPro allows hotel managers to access essential operational data from anywhere, providing a streamlined approach to managing bookings, maintenance tasks, guest preferences, and daily operations. Its integration with third-party systems and channel managers ensures seamless connectivity to global distribution channels, while its reporting tools provide in-depth insights into hotel performance, helping managers make data-driven decisions

Key Features:

• Effortless Reservation Management: Manage reservations across all channels – online, phone, walk-ins – in a single platform.
• Seamless Guest Communication: Automated email and SMS tools keep guests informed and engaged throughout their stay.
• Streamlined Housekeeping Operations: Assign and track housekeeping tasks for optimal efficiency. Reduce errors with paperless communication and automated task management.
• ‍Financial Control at Your Fingertips: Generate detailed reports on reservations, revenue, and expenses.

Pricing:

• Starts at $96/month.

8. Little Hotelier

Best For: Small hotels and bed & breakfasts seeking an easy-to-use, all-in-one solution for reservations, guest management, and direct bookings.

If you own a small hotel or B&B, you need a property management system (PMS).

Little Hotelier is an easy-to-use, comprehensive solution. They strive to streamline your operations, automate mundane activities, and give you the freedom to concentrate on delivering exceptional guest experiences. 

With this intuitive software, you can easily manage your bookings, cleaning, finances, and even the creation of a stunning website.

Key Features:

• Effortless Reservation Management: Manage reservations across all channels – phone, walk-ins, and online travel agencies (OTAs) – in a centralized system.
• Streamlined Housekeeping Operations: Monitor room status in real-time for smooth guest check-ins and check-outs.
• Simplified Guest Communication: Send automated emails and confirmations to guests for a seamless experience.
• Financial Management Made Easy: Generate reports on reservations, revenue, and expenses to gain financial insights.
• Built-in Website Builder: Create a beautiful and mobile-friendly website to showcase your property.

Pricing:

• Basics: Free 30 day trial
• Pro: $109 USD / month
• Premium: $134 USD / month

9. Vouch

Best For: Hotels aiming to streamline housekeeping operations with a mobile-first platform and offline capabilities.

Housekeeping is the main emphasis of Vouch's operations solution. Housekeeping can now manage, prioritize, and even automate recurring assignments with this mobile-first system, called Vouch Housekeeping. 

Hotel managers may utilize the unified data to make better operational choices, such as staffing levels and resource management, by receiving real-time information on jobs. Vouch Housekeeping is quite impressive; it can even function without internet, which makes it a great option for hotels in remote areas with erratic access.

Key Features

• Vouch Check-In: Increase revenue by customizing products depending on the preferences of your visitors, beginning before to their arrival.‍
• Hotel Operating System: Guests find the self-check-in procedure to be easy and uncomplicated, which relieves a great deal of load on operations.‍
• Digital Compendium: Staff communication in real time, guaranteeing effective administration of ad hoc and everyday housekeeping chores.‍
• Room Request: Digital menus that let customers place orders straight to your kitchen, eliminating the need for a contact center.‍
• Ecosystem of Smoothly Integrated Operations: You may operate at maximum efficiency with the Vouch Hotel Operations Management Ecosystem (Vouch HOME). From organizing tasks to

Pricing

• Contact the vendor for pricing.

10. FCS1 Solutions

Best For: Large hotels and chains needing a customizable suite for maintenance, incident management, and task automation.

With the cloud-based suite FCS1, hotel operations, hotels can choose to use all of the capabilities or just some of them. A wide range of hotel operations is covered by the suite's capabilities, which include maintenance, incident management, and jobs and tasks dispatch with real-time tracking and task automation. 

Hotel managers may review reports, escalate duties, and evaluate dashboards from a back-end manager. FCS1 is compatible with a wide range of hotel software, from IBM to Epson. The firm has a great reputation as well; some of its clientele include Hilton, Hyatt, and Marriott.

FCS1's adaptability might potentially be a liability. Organizational deadlock might result from firms being able to choose and choose which functionalities to use.

Key Features

• Customize: Make your hotel your own. Combine components to create a solution that meets your unique requirements.‍
• Streamline: Turn on autopilot for your hotel's operations. Optimize your operations, streamline your workflows, and automate your procedures.‍
• Analyze: Use dashboards and reports to monitor your operations and make data-driven choices for your hotel.‍
• Dashboards: A quick overview of your business's activities. Get a real-time performance summary of your hotel and team.‍
• Automation: The easy approach to increase output. Streamline team processes using automation to boost productivity. Fully automated and traceable.

Pricing

• Contact the vendor for pricing.

11. StayPlease

‍Best For: Hotels seeking an integrated, mobile-first solution that unifies staff operations and enhances guest experiences through seamless communication and task management.

Integrated hotel management software, StayPlease Operations, is built around a dispatch board that keeps track of jobs and helps with the essential communication surrounding them.

As a result, the software is perfect for all departments, including engineering and front office, and it even has capabilities tailored to certain departments' needs.

For instance, housekeeping staff members are better at cleaning rooms and reporting defects, while concierge staff members are better at keeping track of visitor preferences.

Moreover, there is an inventory module that keeps track of goods discovered lost, and recovered as well as in-room products like the contents of a mini-fridge. Additionally, StayPlease Operations provides reporting tools so that hotel managers may use data to increase operational effectiveness.

Key Features

• Command Room Cleaning: Delegating, reassigning, and sprinting rooms has never been simpler. Provide receptionists and coordinators with complete insight into the cleaning process. ‍
• To Do, Doing: StayPlease's task dispatch board provides order takers with a natural and thorough view of orders. Messaging, escalation, callback, incidents, and service recovery are all only a click away. ‍
• One App For The Whole Staff: This operations app is all-purpose. Task Messaging creates conversations just for the requester, recipient, and others with authorization.‍
• Reporting and Data Analysis: Examine work efficiencies, flaws, and incidents. Schedule daily email reports to the heads of departments. StayPlease gives the tools you need to gather the information you want.

Pricing

• Contact the vendor for pricing.

4 Things Customers Reportedly Like About HotSOS

HotSOS offers a blend of hotel management system capabilities, and some explicit features that makes it easier for front desk management to streamline their operations.

1. HotSOS IVR

A relevant example, on a later note, would be the integrated guest calling and management feature.

Known as HotSOS IVR, the feature helps hotel workers to connect HotSOS with the facility’s very own call system. This way, these workers, or hospitality managers, can check in on guests, their individual requirements, and well-being on the go.

2. Historic Data Maintenance

If there are repeat visitors from the VIP category, hotel front desk workers can retrieve the guest's info to get all the detailed information on the person’s previous stay history. Whatever a VIP guest likes, their check in and check out timings, food preferences and menu order history as long as past stay information is concerned, can be pulled up via HotSOS.

3. Multi-Lingual Support

Back in 2007, according to ‘Hospitality Net’, HotSOS went global with the announcement of multi language support sprawling over Russian, Chinese, Japanese and French. By now, the support library has increased drastically, which shows the extent of robustness that HotSOS devs have put into making the software easier to use for people all over the world.

4. Cloud Based Support & Data Protection

Like other popular HotSOS alternatives in the hotel, compliance and facility management realm, HotSOS operates in the cloud.

It means that you don’t have to download a package installer to install the software.

Cloud support also translates to 24/7 data retrieval and remote access for hotel and facility employees, regardless of their mobility and location.

4 HotSOS Complaints and Shortfalls to Consider

1. High Price Point

HotSOS gained traction in the hotel market when properties were used to paying insane enterprise technology fees for half-decent software. Times have changed. Development has improved to allow other products to outperform HotSOS in the core functionality at a much lower price point and a friendlier user interface.

2. Outdated User Interface

Some people believe that HotSOS is falling behind in innovating the experience to suit an improved user interface. There are many reports that the interface can be slow and laggy when switching between screens. According to one verified user who used HotSOS for over 2 years as a general manager in a hospitality company with over 10,000 employees:

This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.

3. Lack of Focus on Mobile App

HotSOS is not known for their easy to use, intuitive user interface. They are known because of their first mover advantage and longstanding relationships with properties, as well as their ability to integrate with other legacy systems such as Opera. This means that the mobile app experience of HotSOS leaves much to be improved upon. In the end, the lack of improvement to the frontline usability is the biggest reason why competitors have been able to steal market share.

4. Difficult to Use

HotSOS was built in a time where software varied greatly between programs and thus takes a lot of education to learn how to use all the features. Blair, a front desk manager and HotSOS user for 2+ years states that:

It takes time and training for someone to get used to all the features of HotSOS. There are so many symbols.

another front office manager, Johana believes HotSOS is a great back up for hospitality but states that HotSOS lacks the training and customer support necessary to be 7

able to effectively apply all the tools that HotSOS provides.

Pick the Best Hotsos Alternative for Your Business

While Hotsos is a well-known hotel operations management software, it's important to consider alternative options that may better align with your hotel's specific needs.

Competitors such as Xenia, Quore, Hotelkit, and Alice offer powerful and comprehensive solutions for streamlining hotel operations, enhancing communication, and optimizing processes within the hospitality industry.

Each alternative brings its own unique features, user-friendly interfaces, and scalability, allowing hotels of all sizes to find a solution that fits their operational workflows and organizational requirements.

By exploring these alternatives, hotels can unlock opportunities to improve guest satisfaction, increase operational efficiency, and drive overall business success.Pick the Best Hotsos Alternative for Your Business

While Hotsos is a well-known hotel operations management software, it's important to consider alternative options that may better align with your hotel's specific needs.

Competitors such as Xenia, Quore, and Alice offer powerful and comprehensive solutions for streamlining hotel operations, enhancing communication, and optimizing processes within the hospitality industry.

Each alternative brings its unique features, user-friendly interfaces, and scalability, allowing hotels of all sizes to find a solution that fits their operational workflows and organizational requirements.

By exploring these alternatives, hotels can unlock opportunities to improve guest satisfaction, increase operational efficiency, and drive overall business success.

If you want to learn more about Xenia as the top HotSOS Software alternatives in 2025.

Book a demo today.