5 Best Hospitality Management Software in 2024

Hospitality Management Definition

Hospitality management is a broad discipline that comprises monitoring the day-to-day tasks, combining back-of-house and customer-facing activities. To help you understand better, the discipline is a blend of housekeeping, maintenance, administrative and operational level tasks.

The end goal, if you might ask, is to improve each aspect of these managerial processes to improve the overall accountability factor.

In contrast to the more narrowly focused "hotel management," hospitality management is an umbrella phrase that encompasses a variety of businesses, such as food and beverage, travel and lodging, and event management. Maintenance and cleaning to spa services, concierge, reception, and many more departments can come under the purview of a hospitality manager.

While the hospitality sector is generally concerned with front-of-house (FOH) or customer-facing operations, the fact is that providing outstanding services to a large number of people necessitates a significant amount of back-of-house (BOH) or behind-the-scenes labor. 

Because hotels and restaurants need excellent FOH and BOH operations, hospitality managers must be well-versed in both professions or areas of expertise. They must be mindful of housekeeping matters, such as acquiring enough toiletries for the visitors' requirements. 

5 Best Hospitality Management Software Options For Businesses In 2024

Before going any further with explaining different aspects of hospitality management terms, let’s take a quick look at some of the best hospitality management programs out there.

This is to help you understand the implementation and application side of things. Later on, we’ll revert to other areas of hospitality management that’ll further improve your concept.

1. Xenia | Overall No. 1 Hospitality Management Tool Online

Xenia is the best hospitality management software for integrated facility maintenance, operations, and workforce management.

With a user-friendly, adaptable, and versatile interface for both web and mobile, Xenia's platform is designed with frontline workers in mind. 

With options for everything from team communication, work orders, preventive maintenance, internal conversations, accountability monitoring, inspections, and analytics, Xenia is adaptable and adjustable for both local property management teams and complicated, dispersed locations.

With Xenia's customizable digital task tracking, you can empower your frontline workers and obtain total insight into your operations.

Key Features and Capabilities

• Guest User Submissions: Improve customer communication by making public checklists available. Create and provide a unique URL link for each checklist.
• Room Inspections: Develop a comprehensive checklist that covers all aspects of a guest room, including lighting, HVAC, bedding, bathroom fixtures, and more.
• Preventive Maintenance: Actively uses condition monitoring to examine the current shape of your assets and perform online maintenance before any problem shows up.
• Task Management: Elevate team productivity and accountability with Xenia's comprehensive task management solutions, spreading over workorders, chats and employee accountability modules.
• Corrective Actions: Create smart inspections with steps that automate when a flagged response, such as a failed step or an out-of-range meter log, is satisfied.
• Temperature Monitoring: Install LoRaWAN sensors in freezers and refrigerators for continuous temperature and humidity monitoring and utilize Bluetooth-powered probes to simplify temperature logging for error-free compliance.
• Manage Every Location: Consolidate compliance, standardized processes, maintenance, and every day operations across all locations into a single site.
• QR Codes for Assets: To create a dynamic workplace, generate, print, and use QR codes. Simply scan your work with your Xenia app and log it.

Pricing Models and Packages

• Free Forever: Free trial for up to 5 users
• Starter: $99 / month for 15 users
• Premium: $199 / month for 15 users with unlimited access to all the core features
• Custom: Need something tailored to your organization?

User Interface and Ease of Use

Managing safety, operating procedures, and company policies has never been easier! Xenia offers unparalleled ease of use and the flexibility you need for efficient operations.

Centralize all your essential documentation in one user-friendly platform.

Xenia adapts to your screen, providing a consistent and responsive interface. Access crucial information from any device.

Customer Support and Training Options

• With Xenia, you can track the progress of each employee's training journey through Training Module Creation and Training Progress Tracking.

• At Xenia, we believe in keeping you informed and empowered through live demos to explore the latest features, witness product updates firsthand, and participate in engaging Q&A sessions.

2. Oracle Hospitality - OPERA

Oracle Hospitality offers OPERA 5 property management systems, which allow hoteliers to manage all aspects of their business, including bookings, loyalty, sales, and catering. OPERA 5 is suitable for all kinds of hotels, from individual establishments to worldwide resorts.

Key Features and Capabilities

• Property Management System: OPERA 5 PMS offers hotels and hospitality enterprises a diverse set of partners, services, and flexible APIs to allow them to develop swiftly in response to changing market needs.
• Advanced Reporting and Analytics: Gain insights from data captured across functional areas, including hotel operations, revenue management, sales, and catering
• Analyzer Reports: The reports allow IT staff to enhance the maintenance and performance management of OPERA 5.

Pricing Models and Packages

• Contact the vendor for pricing

User Interface and Ease of Use

• Opera is a complex and powerful system that needs a substantial investment in hardware, software, license, maintenance, and upgrades. Opera has a steep learning curve and could require significant training and design to meet the demands and operations of the hotel.

Customer Support and Training Options

• Providing on-premises and cloud-based learning management systems by OPERA 5 Digital Learning. All users, regardless of experience, can locate a suitable course in the OPERA 5 digital training library.

3. Cloudbeds HMS

With Cloudbeds, a user-friendly hospitality management suite, hosts and hospitality establishments have a consolidated solution for simple and successful property operations. With Cloudbeds, you have one login and one system that is constantly in sync. They provide a full suite of products, including a booking engine, a revenue management tool, a marketplace with 300+ connections, a channel manager, and a payment processor. 

Key Features and Capabilities

• Real-time Insights: The platform's robust reporting and analytics capabilities will allow you to make data-driven choices. Improving processes and marketing tactics can be achieved by using guest data.
• Process Automation: When hospitality property management software is out of date, it can trigger overbooking, inefficiency, and a loss of time that might be better spent entertaining guests. Designed with independent hotels in mind, our modern property management system (PMS) combines all the tools you need to make your operations run more smoothly.
• Real-Time Channel Management: Actively connect your inventory, availability, pricing and rates in real-time to all the distribution channels of your choice, such as Booking.com, Airbnb, Vrbo, Expedia, and over 300 others..

Pricing Models and Packages

• Ask for personalized pricing consultation with your custom quote

User Interface and Ease of Use

The Cloudbeds Hospitality Platforms include a simple, user-friendly interface that reduces training time and increases user experience.

Customer Support and Training Options

• Their in-house team of Customer Coaches provides round-the-clock support for all our customers worldwide.
• Empower your employees with our on-demand training package, which includes unrestricted access to courses, training videos, and other resources.

4. WebRezPro HMS

WebRezPro is a full-service, automated, and adaptable cloud property management solution intended to boost efficiency and profitability for all kinds of lodging.

The full-featured but simple-to-use system modernizes and optimizes front-desk and back-office processes, from reservation and inventory management to accounting and reporting. WebRezPro offers lodging operators an innovative, secure, and cost-effective solution.

Key Features and Capabilities

• Housekeeping: The responsive housekeeping report, which is integrated with the front desk, monitors live room status and maintenance alerts and can be updated by housekeeping workers using mobile devices. It simplifies the scheduling of housekeeping activities and incorporates cleaning and inspection checklists to help with quality assurance and increased visitor satisfaction.
• Guest Self-check-in: With WebRezPro's guest agreements function, which is included in every system, you can enable visitors to check in online before they come. Guest self-check-in saves time and money for your property while increasing the guest experience. 
• Automate Front Desk Operations: With seamless reservation management from booking to check-out—including an interactive calendar, automatic guest emails, self-check-in, and integrated payments—you can save time at the front desk and streamline procedures.

Pricing Models and Packages

• WebRezPro is a feature-rich property management system with a monthly membership charge and no system setup fees. Ask for personalized pricing consultation with your custom quote

User Interface and Ease of Use

The WebRezPro user interface, built with the latest responsive web design technology, automatically adjusts to the device accessing it, altering the layout and enabling touch-screen features for best usage on all web-enabled mobile devices.

Customer Support and Training Options

• WebRezPro offers a diverse range of support options, including real-time chat, a comprehensive knowledge base, FAQs and community forums, email and help desk assistance, as well as direct phone support.
• For training, they provide flexible options such as live online sessions for interactive learning, instructional videos for self-paced education, comprehensive documentation, insightful webinars, and even in-person training for a personalized and immersive experience.

5. RMS Cloud

RMS has been an innovative industry leader for over 39 years, providing unrivaled experience and insight into the continuous improvement of our strong and fully integrated platform. 

RMS Cloud's property management system software is one of the most dependable Cloud PMS systems on the market, having moved to the cloud more than a decade ago.

Their modern and user-friendly layout makes it simple to use for front-desk workers, cleaning, and all other departments in your company.

Key Features and Capabilities

• Property Management: RMS Cloud offers world-class hospitality management systems with innovative solutions that streamline your operations from one centralised location.
• Online Reservations: Access dynamic pricing for variable rates, take reservations from anywhere, and provide visitors with the ability to change their appointments with our IBE channel management and cloud-based software.
• Guest Experience: With their native solution, you can automate the majority of your day-to-day chores while saving money on third-party programs.

Pricing Models and Packages

• Contact the vendor for pricing

User Interface and Ease of Use

RMS is user-friendly and simple to use. There are some quirks, but when recognized, they are easily controlled and implemented.

Customer Support and Training Options

• They're there every step of the way, from initial database setup to one-on-one training and continuous educational sessions, to guarantee your workforce is ready for success. You'll be able to fix any problems with the help of our qualified, experienced, and courteous crew.
• The Training Database allows you to take a copy of the live RMS database and use it to teach staff, experiment with new features, or securely execute a test merge or import without disrupting live operations.

What is Hospitality Management Software?

Nowadays, businesses need to be able to monitor, gather, and measure massive quantities of data as part of their hospitality software.

If done manually, however, it might take a lot of time and be repetitious. Consequently, the whole workflow process may be streamlined and consolidated with the aid of hospitality software. 

The best hospitality management software created to automate and streamline hotel operations and administration are referred to as hospitality software systems. Software for the hospitality industry comprises analytics, data reporting, hotel management, and customer relationship management. 

General Features of Hospitality Software 

1. Maintenance Management

Your business must make sure that the rooms are clean and hygienic on a regular basis. Nonetheless, it might be difficult to monitor facilities with a large number of rooms on a daily basis. It can be time-consuming and ultimately ineffective to assign human resources, such as cleaning inspection, to each room. 

Hospitality software can assist your company in automatically scheduling quality checks and repairs, keeping track of which rooms need to be cleaned before a visitor comes, and collecting statistics on how many rooms are cleaned each day. 

2. Review Management

Many customers check internet reviews to confirm the worth of the potential hospitality experience before making bookings. Studies reveal that consumers are likely to spend around 31% more when a company gets positive internet ratings. Managing guest reviews on third-party platforms and posting them on your website should thus be your top priority as a company. 

It is also your company's responsibility to reply to evaluations from customers and resolve those that draw attention to unfavorable experiences. Your company may monitor and manage incoming guest reviews on various third-party sites with the use of hospitality software.

3. Payment Processing

Systems for processing digital payments may improve an organization's overall productivity and guard against breaches of financial security. Furthermore, a lot of visitors could choose contactless payment methods, given the surge in the present worldwide epidemic. 

According to studies, 46% of customers think that one of the most important safety precautions a company can take is using contactless payment systems. 

Digital payment processing solutions can additionally assist your company in accepting a variety of payment currencies, give financial data security encryption top priority, and safeguard private and sensitive visitor profiles. 

4. Guest Experience Management

The hotel sector places great importance on the monitoring and management of client experiences. You can track guest preferences like allergies, reservation information, and other particular requests by creating guest profiles for each visitor with the aid of hospitality software. 

In addition to helping record important preference data for returning visitors, this may assist in improving the present guests' experiences. 

Benefits of Using The Best Hospitality Management Software

Hospitality management software is utilized for a variety of reasons in the present digital era, the most important of which are ease, efficiency, accuracy, and financial advantages.

The following are five particular benefits of employing the best hospitality management software systems inside a facility.

1. Streamlined Processes

The ability to simplify operations is a significant advantage of using different hospitality management software systems.

Software programs can render practically everything more efficient, from automating several distribution processes to rapidly creating financial reports.

Certain hotel procedures may now be conducted even when workers cannot intervene manually. Sharing data across the property, and even between hotel chains, on the other hand, may help reduce obstacles. Furthermore, digital solutions can eliminate instances of human error.

2. Reduced Costs

Although hospitality management software needs an initial financial commitment, over time, these applications and systems may result in considerable cost savings.

This is because many daily activities need less human participation, and money may be saved in a variety of different areas.

Labour expenses can be decreased by automation, enabling you to reduce the number of employees you employ, reduce the number of hours they work, or benefit from higher productivity in other areas. 

Review management software can enhance your reputation while saving you money on marketing, while channel managers can save money on distribution expenses.

3. Increased Revenue

Hotel management software could assist you in improving your income as well as saving money.

For example, revenue management systems may help you improve pricing and distribution by combining previous data, current data in the books, and larger industry data to predict demand properly.

Meanwhile, marketing intelligence tools can assist you in building tailored offers based on client data. Distribution channel managers, on the other hand, can help you manage availability and visibility across many online distribution channels. Effective reputation management strategies can boost demand for hotel rooms.