Top 5 SpeakUp Alternatives for Case Management

You secured a sale for your services, KUDOS! But after a month, your client approaches you, and your system processes two payments for the same invoice. 

While it is a negative experience for sure, you still haven't lost your customer.

How quickly and proactively you solve this error can turn this particular instance into a long-term loyalty of your customer. And that's what case management software, like SpeakUp, does. 

With SpeakUp, you can centralize and track every activity, ensuring no errors like a billing fumble or data redundancy occur. With automated processes, the system handles half of the workflows, reducing manual work and giving teams time to work on tasks that matter. 

What if your chosen software can detect anomalies and trace the root cause? While the modern case management software can do that, SpeakUp has limited analytical capabilities. 

And who doesn't want to get the best at a competitive cost, right? So, for you, we have listed the top 7 SpeakUp alternatives, but first, let's see why users switch from SpeakUp on the first hand.

Why Other Users Have Switched to SpeakUp Alternatives?

1. SpeakUp is an ideal platform to track and manage cases and incidents, but its capabilities are limited for broader compliance and operations execution needs. 

2. Compared to other competitors, SpeakUp's analytical features are not that efficient. Businesses require advanced analytical capabilities to manage and execute different workflows and processes efficiently. 

3. Users have reported integration gaps with third-party systems, which lead to fragmented workflows. Businesses prefer the SpeakUp alternative, which offers seamless integrations, making operations smooth and causing no data loss.  

Now, let’s find out which apps are better than SpeakUp.

List of SpeakUp Alternative (Best 5)

1. Xenia: Manage Cases, Compliance, and Reporting in One Place

Xenia is one of the top case management platforms that manages all your cases at different execution stages, i.e., from the identification of any incident to the point your team has resolved it. 

Xenia, as one of the best SpeakUp alternatives, lets you build customizable workflows, where managers scan route tasks to the concerned team members, ensuring the tasks are accurately assigned based on skills and urgency. 

With Xenia's task management feature, tasks are no longer filled with never-ending paper-based documents for managing, tracking, and reporting. You get a centralized data repository to track what your employees are doing digitally. 

If any critical issues are noticed, the employees can escalate them, and you get an instant alert.

And here's why incident management with Xenia stands out: Upon receiving the alerts, you also know why the incident happened and how you can rapidly solve it before it costs you a lot, be it the safety of workers (or guests), financial loss, or equipment downtime. 

Xenia's Features

Risk & Incident Management

No matter how hard the managers try, incidents will happen, and that's okay as long as the corrective response and strategies are implemented in timely manner.

With Xenia, workers can easily collect evidence for incidents (e.g., the slipping of a worker, on-site injury of a customer, or theft) with photo/video upload. Xenia ensures proper documentation, with fields to include details like digital signatures, location, time, and images for evidence. 

For incidents or activities for which corrective actions have been taken, you can track the activity with regular updates to the concerned teams. You can also assess the liability (like what or who is responsible for the incident).

To further make incident management simpler, here are some of the top-performing checklists that have worked for businesses just like yours:

1. Daily Incident Report
2. Safety Incident Report Tool
3. Near Miss Incident Report
4. EHS Incident Reporting Checklist
5. Construction Incident Report
6. Behavior Incident Report
7. Customer Incident Report
8. Guest Incident Report
9. Crime Incident Report

Analyze Cases and Incidents With AI Intelligence

Reporting and documentation of incidents or cases is not sufficient.

If the worker reported a slip-and-fall, the goal has to be to identify the WHY and how to ensure it doesn't happen again. For this, Xenia's advanced analytics can be of great help.

AI Summaries

Let's say you have 50 operators across a country. Xenia will analyze data collected from all 50 units (work order maintenance logs, audit scores, comments, & incident reports) and give you summaries that highlight patterns and insights that you need.

So instead of working for hours in spreadsheets and dashboards to go through data, you only have to focus on enhancing the operations. 

Analytical Agent

Xenia's Analytical Agent gives you reports that make sense, not just technical jargon and a collection of numbers. You can know about the processes by simply entering queries like "What caused the circuit system to break down for machine A?" or "What problems are the workforce facing?".

The reports are not just limited to one location with this SpeakUp alternative; you get comparative insights for all your locations. The workforce productivity, financial loss & revenue, risk mitigation, everything for every operator at one place. 

Compliance Management

Adhering to legal and regulatory requirements can not be avoided at any cost because staying compliant can prevent accidents, fraud, & data breaches. In addition, it makes workplaces safer for both employees & customers, and keeps the operations running smoothly.

With Xenia, you can automate various compliance tasks like recurring audits, inspections, and safety checks. For tasks that are due or overdue, the teams get automated reminders, and managers can view the progress of assigned tasks.

Managers can also route tasks to the right person, like routing compliance for sourcing ingredients to the procurement team, whereas regulatory paperwork requirements go to the compliance team.

Risk Assessment

Xenia gives you a digital trail for all your operations, like inspections, audits, incident reports, and corrective actions. Using these data trails, Xenia identifies the risk indicators.

Here’s how: If one of the operators shows an unusual sales drop, Xenia will identify the root cause based on historical data and AI models.  

If you have integrated weighted scoring in your checklists or forms, the data trails will consist of scores, based on which you can set thresholds. Let’s say the safety audit score is below < 70%, it will be marked as a potential risk.

Further, the risks can be categorized based on severity and type of risk, and managers get the alerts accordingly. For example, a store with equipment downtime will be grouped in the high-risk category, whereas inventory variance will be comparatively lower risk. 

Bonus Tool: Build a preventive maintenance calendar with Xenia. 

Disclosure Management

Xenia’s AI template builder lets you build a digital checklist from scratch, or you can simply choose a template from 1000+ options, customize it, and the work is done.

Your digital checklists must collect information on disclosures, including financial interests, gifts, external roles, and potential conflicts of interest. With all the data collected, you can centralize all the employee information, which also helps maintain a traceable record for all disclosures.

Client Testimonial

“Xenia is very user friendly and easy to learn…having one app connecting all our departments makes it easy to solve issues on time. We love the monthly analytics across all departments including IT, engineering, and housekeeping.” - IT Director, Grand Mercure Abu Dhabi

Xenia's Pricing

Xenia gives you flexible pricing plans that best fit your organizational budget. The plans are based on per-user and per-site pricing models, with the following three options: 

• Starter
• Pro
• Enterprise

Before you commit to Xenia, you can try its 14-day trial at zero cost. Avail now!

2. AllVoices

AllVoices is a digital platform that managers can train based on company policies, which adapts to how your organization works.

With AllVocies, the managers can take complete control of workflows and build roles that match the workers' designations and roles. Here's why AllVoices is listed as second-best SpeakUp alternative:A

AllVoices Features

1. Save hours by automating tasks like summarizing cases, drafting reports, etc. In addition, with data-driven insights, you can make decisions that help your teams perform better.
2. You can manage all your cases and incidents in one place with the hierarchical flow, helping you filter and track your cases by type, location, date, and any custom fields you set.
3. The advanced analytics of AllVoices help you identify patterns and insights that help catch issues before they happen.

AllVoices Pricing

AllVoices offers custom pricing plans.

Limitations: For high-risk industries where reporting is crucial, the reporting channels, like a dedicated mobile app that enables instant incident reporting, are limited. The analytical capabilities are also limited, which makes deeper data analysis a little difficult. 

3. Whispli

Whispli offers a central platform where you can manage cases, incidents, and reports for all your operations with data protection and privacy. The platform offers anonymous reporting options, allowing users to submit reports anonymously. 

Whispli Features

1. Workers can report issues securely and anonymously using IP address masking.
2. Managers can create customizable forms that integrate RQ code and URL links to ensure all the information is gathered for risk & incident management.
3. With its central repository, you can manage detailed records digitally for every interaction, work process, and corrective action.

Whispli Pricing

Whispli offers the following three pricing plans with varying features:

• Essentials
• Plus
• Business

Limitation: Users report frequent platform bugs, especially in tasks like permissions, access control, etc., which can hinder workflows.

4. CompanyCam

CompanyCam is a cloud-based SpeakUp alternative that allows teams to collaborate to improve overall productivity and track the progress of different work orders.

The software takes case documentation to another level, as you can attach photos and videos directly to a project. The documents attached can be geo-tagged and time-stamped, ensuring the records are authentic.

CompanyCam Feature

1. CompanyCam allows teams to organize tasks using photos, notes, and checklists.
2. Every member can communicate directly on photos with comments, notes, and tags, ensuring teams collaborate effectively.
3. With the platform's AI intelligence, you can automatically generate documents and reports, like project summaries, overviews, and notes.

CompanCam Pricing

CompanyCam offers the following three plans:

• Pro ($27/ user)
• Premium ($43/ user)
• Elite ($67/ user)

Limitations: Tasks like photo uploads are reported to be slower and show occasional failure. With unstable network connections, workers may have difficulty updating work processes or reporting, affecting the team's productivity.  

Also read: CompanyCam - Features, Limitations, and Top CompanyCam Alternatives.

5. Casebook

Casebook, as the name suggests, provides a central platform for managing all the data for your business needs. Client data, workers' demographics, case histories, services, team productivity - everything in your organization can be reported, managed, and analyzed in one place. 

Casebook Features

1. With its intuitive dashboard, managers can view data, reports, and patterns, making it easier to analyze real-time data and make data-driven decisions.
2. To keep workers on timely schedules and ensure no deadlines are missed, the software pushes automated notifications and reminders for timely progress.
3. With Casebook, you entirely switch to digital operations with digitized checklists, record-keeping, and monitoring.

Casebook Pricing

You can select from the following four plans depending on what your company's requirements are:

• Starter: $29 user/month
• Growth: $69 user/month
• Team: $99 user/month
• Enterprise: $2,199

Limitations: The platform, with a cluttered interface, is often considered complicated and less user-friendly. Certain processes, like tracking cases, can be fragmented, where users may have to switch between different platforms. 

Choose a Software That Makes Your Work Easier

SpeakUp is an AI-powered platform enabling workers to report incidents, manage cases, document tasks, and even automate features like assigning tasks, sending alerts, etc. But no platform has it all.

For this, we discussed the top SpeakUp alternative because you can't compromise on critical tasks like risk & incident management and advanced analytics. 

Xenia, among other case management and reporting tools, helps you digitally track and manage work orders and incidents. With advanced analytical capabilities, utilizing AI intelligence, you are one step ahead of your operational inefficiencies. 

Want to know more?

‍Book a demo and find out how Xenia can beat your competitors by making your operations and services top-notch.