Corrective Actions

Resolve Issues Faster with Corrective Action Workflows

Take action on failed inspections or identified hazards with custom corrective action workflows that provide an end-to-end data trail for compliance and operational improvement.

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Streamline Task Management

Issue Identification

Create inspections with if/then logic
Conduct inspections on mobile
Issue quick capture on mobile
Record images, notes and data

Corrective Action Assignment

Create work order from failed inspection step
Schedule work or assign to teams for completion
Attach photos, video and PDF files for clear direction

Corrective Action Tracking

Notify assignee of new work order
Teams can complete work and record data on mobile
Stay connected with internal chats
Record cost and time spent data

Analytics Reports

Save all corrective action data with original identified issue
View analytics dashboards with charts and graphs
Export reports to CSV and PDF
Share reports online with URL link

Issue Identification

Use Inspections and Forms to Flag Issues and Hazards

Create form templates with conditional logic and assign to teams

Capture issues on mobile with photo to work order workflows

Capture images, notes and relevant inspection data

Review submissions for failed steps and identified issues

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Facility Safety Inspection interface showing a checklist with tasks: adequate lighting and slip hazards, with corrective tasks assigned and statuses like Open and In Progress dated July 7, 2023.

Corrective Action Assignment

Assign Tasks Directly from Form Submission

Generate corrective tasks from form submission steps

Schedule or Assign to teams or individuals with due date and priority

Attach work description, category, location and asset information

Attach photo, video or pdf files for additional detail

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Digital inspection report dashboard and mobile quality inspection app showing progress, score, status, and action buttons.

Corrective Action Tracking

Track Corrective Action Progress Through to Completion

Teams will be notified with all relevant information on the issue

Stay in touch with team chats and progress tracking

Teams can complete work on mobile with time tracking

Measure cost and time spent on each corrective action

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Try Xenia Out For Free and Streamline Operations

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Dashboard showing task summary with open, in progress, on hold, and completed tasks; detailed tasks and work orders list; bar chart of tasks by employee; pie chart by category; and a work order report for Flat White Cafe & Bar.

Analytics Reports

Export Reports for Cost and Efficiency Tracking

Save all relevant images, notes and work record with the initial form submission

Export to PDF and Excel for flexible data management

Filter, sort and organize reports on corrective actions

Share reports online with a public URL Link

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Blogs

Latest from our blog

Operational Resilience Management Systems: Complete Guide for Multi-Unit Brands

Learn how operational resilience systems help multi-unit brands prevent disruptions and keep operations running smoothly.

How to Increase Efficiency of Operations in 7 Steps

Learn how to increase efficiency of operations and make your team’s work faster, easier, and more organized with smart tools and real-time insights.

What is Operational Excellence? A Modern Guide for Multi-Unit Operations

Discover operational excellence for multi-unit businesses and how consistency, empowered teams, and modern technology drive better performance.

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Preventive Maintenance

Asset maintenance schedules and procedures

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Inspections and Audits

Formalize procedures and log work history

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Conduct inspections, automate follow-ups, and score locations to drive standards.

Measure Location Performance with Weighted Scoring

Automatically assign letter grades or color ratings (Platinum, Gold, Silver) based on score thresholds

Create custom scoring systems that weight critical areas more heavily

Calculate section-level scores to identify specific areas where locations need improvement

Assign point values to individual questions: positive points for compliance, negative for failures

Support multiple scoring systems within one audit for different departments or processes

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Audit Insights dashboard showing performance ratings across 350 locations with 93% average score, audit activity scores for five auditors, and question section insights including flag categories like temperature violations and safety compliance.

Ensure Consistent Guest Experiences Across Every Location

Verify signage placement, product displays, and promotional materials meet corporate standards

Document brand compliance with required photo verification at each location

Track visual merchandising consistency (menu boards, pricing, promotional signage)

Measure cleanliness standards for front-of-house, back-of-house, and exterior areas

Analyze quality and safety trends to identify improvement areas

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Close the Loop on Every Issue from Detection to Resolution

Auto-create tasks for failed audit items that route to store teams with photos and context

Require immediate corrective action for critical failures

Set conditional workflows to trigger follow-up questions or photo requirements based on response types

Track completion rates on post-audit corrective actions by location and timeframe

Link corrective action tasks back to originating audits for complete accountability

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Document Conditions with Rich Media That Works Offline

Capture unlimited photos and videos during audits, even without internet

Annotate images with voice notes, text comments, and markup tools

Require photo verification for specific questions to prevent pencil-whipping

Access photo history from previous audits to verify issues were corrected

Save every audit photo and video and retrieve them instantly

Get Started for Free ->

Dashboard and mobile app interface showing bathroom cleanliness compliance with reference and captured photos of a clean public restroom.

Turn Audit Data Into Actionable Insights Across Your Organization

View audit score trends over time by location, district, region, or company-wide

Identify most common failure categories across your operation

Compare individual location scores against organizational averages

Filter reports by date range, auditor, location attributes, or specific question responses

Export detailed audit reports with photos to PDF for leadership reviews and compliance documentation

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Xenia AI

Compliance Standardization

Xenia AI ensures consistent standards across every location. Capture issues with photo evidence and track corrective actions from a single platform.

Automated Quality Comparison

Our AI Photo Rollouts feature reviews every photo from task and work order checklists to flag gaps in quality and brand standards. It instantly compares submitted photos to verify product displays, equipment placement, and signage guidelines and flags any discrepancies.

Real-Time Compliance Flags

Ask your operational data questions to Xenia’s Analytical Agent in plain language and get actionable answers with charts, graphs, etc. Forecast compliance gaps before issues arise and track corrective action completion in real-time.

Proactive Problem Prevention

Replace manual reporting with AI-generated daily or weekly executive dashboards that highlight key metrics in one central location. Our Summaries feature spots early warning signs and recommends specific interventions before issues escalate.

Learn More

See Xenia in Action

App Tour of Xenia

Organize teams, customer data, and Views in Vitally Hubs to give everyone access to all of the information relevant to their work.

Watch Guide

Explore More of Xenia

Xenia delivers complete operations execution in one unified platform that transforms how multi-location businesses manage operations, compliance, and team coordination.

Customizable Site Hierarchy

Intuitive interfaces designed for busy front line teams who need to designed for busy

Operational Forms

Intuitive interfaces designed for busy front line teams who need to designed for busy

Task Management

Intuitive interfaces designed for busy front line teams who need to designed for busy

How Leading Brands Run Smoother
Operations With Xenia

360+

Locations Digitized

Power Market completely transformed operations from manual paper-based systems to automated digital workflows across the entire network.

100%

Process Automation

Eliminated manual HR approvals, task routing, and operational checklists, reducing administrative overhead and increasing accountability.

Multi-Format Standardization

Xenia unified Power Market's operations across diverse store types, including beer caves, car washes, and regional layouts with consistent standards.

"We moved everything from paper to online... from verbal checklists and instructions into scheduled tasks and scheduled checklists. Xenia helps automate everything."

Fidaa Mohrez

Senior Director of Operational Systems, Power Market

40%

Faster Task Resolution

Operational tasks resolved 40% faster with digital checklists and automated task-tracking systems.

100%

Staff Adoption

Complete adoption across all locations with bilingual checklists and QR code access for instant process deployment.

30%

Admin Reduction

Reduced administrative time through streamlined communication and automated documentation, ensuring consistent safety and cleanliness standards.

“Xenia enabled us to document our daily processes digitally, making the deployment of consistent operating processes & checklists across our restaurants instantaneous.”

Owner

Multi-Unit Operator, Tipsy Putt

100+

Franchise Locations

Franchise locations with streamlined digital audit processes, replacing manual Excel-based Rose Reports completely.

Automated Scoring

Significant time savings through automated audit scoring calculations and professional PDF report generation with photos.

Digital Transformation

Eliminated manual calculations and streamlined the field audit process for both Rose Reports and line checks.

"We've got a lot of manual stuff going on, but as we get bigger, we're going to have to look at this in a more streamlined fashion. Xenia saves us a ton of time with the platform."

Brad Forsythe

Field Business Consultant, Newk's Eatery

40+

Restaurant Locations

Restaurant locations with streamlined digital audit processes ensure consistent operational excellence and quality standards.

Automated Scoring

Digital audit process with automatic scoring calculations, eliminating manual processes and enhancing documentation accuracy significantly.

Quality Assurance

Standardized quality monitoring across all locations, maintaining consistent service standards and operational excellence benchmarks.

"The digital audit process has transformed how we maintain quality standards across our locations. Xenia's automated scoring saves us significant time while ensuring consistent operational excellence."

Operations Manager

Field Operations, Hillstone Group Restaurants

100%

Daily Operating Compliance

Compliance with daily operating checklists was achieved across all 8 Bacari restaurant locations through standardized protocols.

Centralized Communication

Eliminated fragmented communication channels by consolidating all operational processes into one unified platform for seamless information flow.

Enhanced Training Efficiency

Streamlined employee onboarding and training processes, ensuring consistent delivery of Bacari's service standards across all locations.

"Xenia has revolutionized how we operate at Bacari Restaurants, seamlessly integrating every aspect from daily checklists to training and equipment management. It's not just a tool; it's our recipe for maintaining excellence across all our locations."

Deputy Director of Operations

Bacari Restaurants

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Work Orders & Requests

Manage maintenance requests and facility repairs across every site.

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Operations Workflows & Templates

Build robust forms, checklists & logs for all of your use cases

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Team Communication & Resources

Centralize communication and resource sharing for your whole organization

Learn more

User interface for creating HVAC Preventative Maintenance checklists with steps for pass/fail, text answers, temperature input, and photo capture; includes mobile preview.

Latest from our blog

Operational Resilience Management Systems: Complete Guide for Multi-Unit Brands

Operational resilience management systems help multi-location businesses stay functional during disruptions by predicting, preventing, and coordinating responses across operations, maintenance, and safety.

How to Increase Efficiency of Operations in 7 Steps

A practical guide showing 7 steps to increase operational efficiency in multi-unit operations with real-time visibility, standardized processes, and AI-driven tools.

What is Operational Excellence? A Modern Guide for Multi-Unit Operations

A practical guide to operational excellence for multi-unit teams, driving consistent execution with empowered people and modern technology.

Ready to Transform Your Frontline Operations?

Join the hundreds of murti-location operators
who've eliminated operational chaos and achieved
consistent excellence with Xenia.

Book a Demo

Form section titled Description with instructions to specify fields or topics for a template, including examples: adding a mandatory signature field and taking photos for data entry steps; includes an Upload File button for attaching PDF, DOCX, CSV, or TXT files up to 10 MB.

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White circular shape with smooth edges on a transparent background.

Ready to Catch Issues Before They Become Problems?

Stop worrying about failed audits and safety violations. Xenia gives you standardized inspections with automatic documentation and corrective action tracking plus free migration, flexible plans, and dedicated support.

Start for Free

Get a Demo

Resolve Issues Faster with Corrective Action Workflows

Streamline Task Management

Use Inspections and Forms to Flag Issues and Hazards

Assign Tasks Directly from Form Submission

Track Corrective Action Progress Through to Completion

Try Xenia Out For Free and Streamline Operations

Export Reports for Cost and Efficiency Tracking

Latest from our blog

Explore more of Xenia

One App: Endless Ways to Manage Store Visits

Enforce Brand Standards ‍with Digital Inspections

Conduct inspections, automate follow-ups, and score locations to drive standards.

Measure Location Performance with Weighted Scoring

Ensure Consistent Guest Experiences Across Every Location

Close the Loop on Every Issue from Detection to Resolution

Document Conditions with Rich Media That Works Offline

Turn Audit Data Into Actionable Insights Across Your Organization

Compliance Standardization

Automated Quality Comparison

Real-Time Compliance Flags

Proactive Problem Prevention

See Xenia in Action

App Tour of Xenia

Explore More of Xenia

Customizable Site Hierarchy

Operational Forms

Task Management

How Leading Brands Run SmootherOperations With Xenia

360+

Locations Digitized

100%

Process Automation

Multi-Format Standardization

40%

Faster Task Resolution

100%

Staff Adoption

30%

Admin Reduction

100+

Franchise Locations

Automated Scoring

Digital Transformation

40+

Restaurant Locations

Automated Scoring

Quality Assurance

100%

Daily Operating Compliance

Centralized Communication

Enhanced Training Efficiency

Explore more of Xenia

Explore more of Xenia

Latest from our blog

Ready to Transform Your Frontline Operations?

Ready to Catch Issues Before They Become Problems?

How Leading Brands Run Smoother
Operations With Xenia