HotSOS Hotel Maintenance Software Review, Features & Alternative

Published on:
May 15, 2024
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According to recent research, 58% of organizations that used new technology saw their income increase by an astounding 80%. That's a significant increase for those organizations' bottom lines, and it's just one of the reasons why so many businesses are progressively incorporating technology into their everyday operations.

When it comes to hospitality, organizations have anywhere from 10 to 30 distinct software applications in their tech stack that they use to promote company goals. Each of these hospitality technologies plays an important role in assisting these enterprises in expanding and improving the visitor experience.

If you want to learn about hospitality technology and how it can benefit your company, this HotSOS hotel maintenance software review is for you!

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The hospitality sector is continuously changing, and hotels must be technologically up-to-date. The Property Management System (PMS) is an essential technology hotels utilize. Many of the world's best hotels utilize Xenia, one of the industry's best HotSOS alternatives.

What is Hospitality Technology?

Hospitality technology is a resource utilized by the hospitality industry that includes various IT operations, predictive intelligence, electronic commerce, media, and other technological solutions that help this business.

These technologies help businesses achieve their goals, improve hotel revenue, and simplify procedures.

Furthermore, these solutions make establishing staff activities easy for hospitality companies.

For example, A.I. can help in accepting visitor reservations and handling cancellations. One major cause for development is the use of artificial intelligence in the hospitality business, which may speed up operations and free up staff time.

That't not all.

Hospitality technology may assist in enhancing customer service, automating repetitive operations, and customizing hotel offerings. Among the hotel technologies utilized in the hospitality business are the following:

  1. Housekeeping software
  2. Collaboration tools for staff
  3. Payment processing tools
  4. Guest surveys

What is Hotel Maintenance?

A hotel's maintenance is an important part of running the business.

The term refers to the efforts made to maintain, repair, or enhance every aspect of a hotel. In other words, minimizing the likelihood of disruptions to the smooth operation of all assets is essential to the hotel's management.

Everything from elevators to cable TV, phone lines, computers, furniture, and lights might fall within this category. 

Despite how easy it seems, this is really rather challenging work. Performing upkeep on a hotel is no picnic. It calls for a wide range of skills from hotel maintenance staff.

The role of hotel maintenance management becomes apparent in this context. Managing maintenance work at a hotel involves particular techniques. 

But then again, maintenance isn't the only aspect of hospitality technology. It's a broad spectrum term, coinciding with plenty of other aspects, such as hotel property management etc.

Let's see what it's all about.

What Is Hotel Property Management?

Hotel Property Management System (PMS) is a comprehensive software solution designed for managing the day-to-day operations of a hotel or lodging facility.

There are plenty of custodial and customer service oriented aspects of HPM side of things. Although, maintenance and upkeep are part of hotel property management, the term itself fcuses mostly on refining services that improve the overall guest experience.

Features of a Hotel Property Management System


These can be either manually done, which was a long time ago, or you could take the help of automated process. The automation route simplifies your property management system and should help you handle your reservations efficiently and effectively. It enables you to spend more time connecting with your visitors.

Front-desk Operations

Guests expect a simple check-in process. Convenience is essential, so a system that improves operations can guarantee your visitors are satisfied and provide your personnel more time to help them.

Channel Manager

Forming alliances with various industry agents, ranging from OTAs to GDSs, is vital to thrive in a competitive environment.

Revenue Management

Occupancy, RevPAR (Revenue per Available Room), and GOPAR (Gross Operating Profit Per Available Room) are all key management metrics that are analyzed to enhance pricing strategies to sell more rooms at the best possible rate.

Customer Information and CRM Integration

Any hotelier understands the importance of collecting and organizing visitor data. A CRM system must interface with the front desk and reservation system to collect visitor data from all sources. 

Benefits of Hotel Maintenance Software

Helps Manage Daily Inflow of Requests

The support desk is on the front lines regarding keeping customers satisfied and conveying their requirements.

Hotels might get up to 300 requests or more in a given week, depending on the size of the facility. Maintenance requests of this number will be difficult to monitor if adequate records are not kept. 

Almost all hotel maintenance management systems now provide a maintenance request portal via which workers or visitors may submit tickets, and hotel facilities and maintenance managers are alerted in real-time. 

A hotel maintenance management system guarantees that the request is logged, that the appropriate individuals are alerted, and that the request's development can be easily reported.

Minimizes Hotel Equipment Downtime

This point is strongly connected to the previous ones but bears repeating.

With hotel maintenance management systems software in place, maintenance managers can create a uniform preventive maintenance plan and verify that activities are completed in accordance with the manufacturer's recommendations and industry standards. 

When a problem occurs, and repairs are required, the hotel maintenance management systems notify maintenance staff and contractors immediately. They can reply quicker and solve the situation more quickly. In the end, downtime equals disappointed visitors. Maintenance management software can help in reducing this.

Improves Response Time

A mechanical, electrical, or plumbing breakdown might be the greatest nightmare of a hotel maintenance manager. Rapid reaction time is critical in these situations.  

When these circumstances arise, hotel maintenance management software can be customized to notify the appropriate persons. Email notifications can be delivered, and alerts can be received on mobile devices such as smartphones and tablets.  

Customer loyalty and satisfaction are built on responsiveness, which a hotel maintenance management system can help with.

Keep Up with Hotel Preventive Maintenance

One of the most significant advantages of using a computerized maintenance management system is the ability to keep up with essential preventative maintenance. It is inconvenient for paying consumers when a pool or elevator is closed. 

The likelihood of this occurring is minimized when a preventative maintenance program is in place. A scheduled maintenance program is designed to prevent failures and emergency repairs on key equipment.  

According to studies, having effective asset maintenance software, such as a CMMS, may increase the life of assets by 20%. It is also well-recognized that planned maintenance is significantly less expensive than reactive repairs. 

Without scheduled preventative maintenance, reactive repairs and expenses rise. When amenities are not operational as anticipated, guests' satisfaction suffers. Remember that the commercial did not say, "The air conditioner only works sometimes."

HotSoS Hotel Maintenance Review: Getting To Know The Basics About HotSOS

For hotel management staff, manual tasks are the biggest concern. In addition to being essential for optimizing productivity, flawless back-end performance guarantees that visitors return to a place where their specific requirements are understood and satisfied.                                                                                                         

HotSOS (Hotel Software) is a cloud-based hotel management software that assists hotels and resorts in streamlining their workflow operations, improving guest experience, and optimizing overall operational efficiency. 

It allows hotel staff to monitor and manage guest requests, cleaning schedules, maintenance jobs, and other key parts of hotel administration in a single place. 

Hotels can utilize HotSOS to improve response times, increase client happiness, and make more informed choices to increase profitability. 

HotSOS contains a multi-lingual interactive voice response (IVR) system that interfaces with a hotel's phone system, automates customer trend reporting, and allows real-time connectivity with a number of third-party property management systems. 

HotSOS Mobile provides customers with real-time information and produces a list of service requests, which are then prioritized based on customizable characteristics such as occupancy stay history or VIP status.

Hotels can utilize this application to generate more precise statistics, increase client loyalty, gain a 360-degree perspective of their property, optimize labor, and enhance efficiency.

Despite the fact that all HotSOS software is meant to meet these objectives, there are a few variances. The following table in our HotSOS hotel maintenance software review summarizes the three distinct HotSOS optimization software:


  • HotSOS Select

Some service hotels can use this feature to handle reports, inspections, planned maintenance, and automated operations.

  • HotSOS

Manages inspections, guests, mobile access, complex task automation, scheduled maintenance, and access to over 200 connectors for all hotel properties.

  • HotSOS Housekeeping

Manages visitors, room inspections, access to 200+ connectors, housekeeping automation, mobile access, scheduled maintenance, and sophisticated task automation for all hotel properties.

Key Features - Broken Down By Tiers

HotSOS Select

  • Automate Hotel Operations
  • Scheduled Maintenance
  • Reporting
  • Inspections


  • Advanced Task Automation
  • Scheduled Maintenance
  • Mobile Access
  • Inspections
  • Hotel Guest Management
  • Access to over 200+ API Integrations, including PMS

HotSOS Housekeeping

  • Advanced Task Automation
  • Scheduled Maintenance
  • Housekeeping Automation
  • Mobile Access
  • Room Inspections
  • Guest Management
  • Access to over 200+ API Integrations, including PMS

HotSOS Strengths

  • HotSOS, developed by Amadeus, has three product tiers that rise in complexity to meet the demands of hotels: HotSOS Select, HotSOS, and its most premium option, HotSOS Housekeeping. 
  • HotSOS Housekeeping provides tools for job automation, planned maintenance and equipment ordering, and workflow automation.
  • HotSOS Housekeeping provides mobile access and real-time dashboards that provide insights into the platform's hotel business activity. 
  • It also aids in visitor management, allowing requests to be met more swiftly and comprehensively, increasing guest satisfaction.

HotSOS Weaknesses

  • Concerns with HotSOS's performance, including excessive latency and app crashes.
  • On Android devices, reports may not open or format properly. Setup is difficult for the faint of heart and must be performed precisely. 
  • Administration requires considerable training, particularly in managing teams and how they get work orders. 
  • HotSOS gained popularity in the hotel business at a time when hotels were accustomed to paying exorbitant corporate technology costs for mediocre software.
  • Strong WiFi service is required - traveling in and out of WiFi coverage may cause the app to log out or need the user to quit and reopen the app to continue operating.
  • Getting staff support and marketing the product as a time-saving becomes difficult if it often lags and crashes while in use.

Hotsos Reviews Online: What Are Existing Customers Saying About It?

“…helped us reduce our room attendant count..translating to $170,000 CAD savings.”

  • Stephane Goguely

Director of Finance, Hyatt Regency Montreal, Canada

“After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”

  • Carolina Phillips


Xenia - Best HotSOS Alternative for Hotel Maintenance Management

Xenia is the best alternative to HotSOS when it comes to hotel management! Not only does it standardize operations and coordinate work across all teams through an intuitive template library and form builder.

With its AI-powered capabilities, users can create checklists, standard operating procedures, inspections, and logs to formalize operations. Each tool can be linked to tasks, assigned to teams and individuals, and monitored in real-time. 

This is specifically helpful for multi-unit businesses like motels and 5-star hotels to manage daily operations across every team, department, and location. Centralize tasks, inspections, SOPs, and chats to gain deeper insight into operational efficiency.

The mobile app enables employees to view and complete tasks, attach photos, and engage in integrated chat for collaboration. For management, tasks are saved and easily organized for reporting and analysis. 

Xenia simplifies tasks, from housekeeping to preventive maintenance and work order management, with scheduled and recurring tasks visible in a built-in calendar, organized by category, priority, assignee, status, and more.

When compared to HotSOS, Xenia's major advantage is its price point.

While HotSOS charges a hefty fee for a license, Xenia offers a free-forever trial. 

Xenia can assist hotels in maintaining the highest standard of operations and offering timely service to guests by giving hotel workers real-time information, simplifying task management, and automating inventory management. 

So, what are you waiting for? Xenia can help you improve your hotel's operations right away!!!

Key Features

  • Operations Template Builder: Promote consistency through the implementation of tailor-made operating procedures, data logs, and high-quality inspection templates, all enhanced with workflow automation.
  • Daily Tasks and Checklists: Delegate repetitive tasks, maintain safety standards, and streamline processes through the implementation of standardized hotel procedures.
  • Work Requests and Approvals: Efficiently manage, approve, and track diverse work requests while keeping stakeholders informed.
  • Team Communication: Enhance team communication with instant messaging, collaborative spaces, and tools for company-wide alignment.
  • Analytics Reports: Improve decision-making by leveraging comprehensive work analytics, employing advanced filters, and utilizing flexible data exports.

Xenia Strengths

  • The Work Order feature is user-friendly and easy to navigate. You can create templates or customize Lost and Found entries with the added benefit of adding or taking photos.
  • Customer relations and service are unparalleled, offering one-on-one live support. Once inspections are created, the app handles the challenging aspects for you. Monitoring reports and schedules is effortless, and the chat function is valuable.
  • Xenia is remarkably user-friendly, providing ample flexibility for all your needs. You can consolidate all safety protocols, operating procedures, and company policies in one accessible location for everyone to view and utilize.
  • It significantly reduces, if not eliminates, the need for text messaging while enabling us to uphold the highest standards in our services.

Xenia Weaknesses

  • The user interface may seem overwhelming for someone new to this software type. Having a designated space to view all archived reports and tasks would enhance the usability of this software for long-term record-keeping.


Xenia has simplified our lives, reduced - close to eliminated all - text messaging while allowing us to maintain the highest of standards in the services we provide.

  • Tiffany, Owner

Xenia is extremely easy to use with as much flexibility as you could ever need. You can have all of your safety, operating procedures, and company policies in one place.

  • Lonnie, Manager

I’ve seen several tools, but Xenia has by far the nicest user interface, which makes it an easy tool for teams to adopt

  • Tammy, General Manager


  • Free Forever: Free trial for up to 5 users
  • Starter: $99 / month for 15 users
  • Premium: $199 / month for 15 users with unlimited access to all the core features
  • Custom: Need something tailored to your organization?

In a Nutshell

While HotSOS is a popular hotel operations management software, exploring alternative options from our HotSOS hotel maintenance software review that might better align with your hotel's specific needs wouldn't hurt. Xenia is the best HotSOS alternative, offering a robust and comprehensive solution for streamlining hotel operations, improving communication, and optimizing processes within the hospitality industry.

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