6 Best ALICE Alternatives for Hotel Workforce Management In 2023

ALICE Housekeeping, ALICE Guest Services, ALICE Guest Messaging, ALICE Guest App, ALICE Service Delivery, and ALICE Maintenance streamline operations, unify departments, and maximize your staff’s time and energy. The core functions of ALICE are:

• Housekeeping Management
• Task Management
• Guest Messaging
• Guest Services & Concierge

However, ALICE is not for everyone. Issues arising from cost, ease of use and design lead many GMs searching for an alternative once contract renewal time comes. This article will give an overview of all the solutions that are ALICE alternatives due to similar use cases and features.

6 ALICE Alternatives To Use In 2023

Here is a list of the ALICE alternatives that we are going to discuss in this article right now.

• Xenia
• Quore
• Flexkeeping
• Knowcross
• Hotsos
• Hotelkit

Let’s take a look at these ALICE alternatives in detail, and find out how they can help you manage your hotel workforce and help you to make your guests feel more comfortable.

1. Xenia

Xenia is the only non-hotel specific software on this list, however deserves a second look as it offers the same core functions of hotel maintenance software for a fraction of the price and easier user interface.

Xenia is one app for your facilities and your frontline. It combines a robust templates for checklist, inspections, SOPs and LOGs with comprehensive task and work order management to manage teams across housekeeping, maintenance, and other frontline roles.

Xenia makes it easy with an out-the-box checklist library to power any task from cleaning and quality inspections, to equipment maintenance and compliance audits.  It also makes it easy to make your own templates from scratch.

All templates can be attached to tasks and work orders to standardize processes and record data from the frontline. You can also schedule preventive maintenance and recurring stand up meetings in minutes. Best yet, Xenia seamlessly integrates internal chats and directories to ensure your team can collaborate effectively. Xenia has incredibly easy, drag and drop organization to customize reports that can be exported in PDF and Excel files.

Key Features

• Streamlined Work Order Management: Assign, track and measure work orders effectively to speed up resolution time. See available staff and delegate tasks complete with description, checklist, category, location and asset.
• Preventive Maintenance Calendars: Consolidate all asset preventive maintenance tasks into one calendar with filters for easy analysis. Attach SOPs, logs, checklists, and inspections for thorough data tracking and accountability. Maintain comprehensive asset work history and track health with data logs, inspections and associated chats.
• Safety and Quality Management: Access a library of SOPs, logs, inspections and checklists or create your own to maintain brand standards across departments. Schedule and conduct thorough safety inspections and risk assessments to keep guests and staff safe. Establish data logs to monitor meter readings, temperatures, and other relevant data for enhanced decision making.
• Housekeeping Management: Assign tasks to rooms and housekeeping teams with ease and monitor their status in real time. Schedule recurring deep cleanings for immaculate maintenance. Provide mobile access to checklists and SOPs to ensure tasks are executed properly. Track time, view checklist scores and require images for ultimate accountability.
• Guest Request Management: Create in-room QR links to streamline guest requests and decrease front desk calls. Get timely notifications of inbound requests, approve and assign them to relevant teams. Communicate promptly with requesters about approval status, progress, and other updates.
• Analytics and Reports: View Employee Productivity and Work Progress Dashboards for team and employee task leaderboards and work summaries. Monitor asset health, assess historical work logs, and track trends to optimize operations and maintenance strategies. Export tailor-made reports to PDF and Excel, leveraging advanced filters for precise, quick, and efficient data analysis.

Pricing

• Xenia provides a 2 week free trial to all users with unlimited access to all features
• Xenia pricing is team based with a flat monthly rate for up to 20 users
• Plans start at $39 per month with unlimited usage for 20 users for only $89 per month

‍2. Quore

Quore has been around for about 10 years providing hotels with tools to operate their staff and maintenance activities. Founded in 2012, the software has over 30+ tools to offer active collaboration between hotel staff, management, frontline workers, and guests. While Quore is less flexible and slightly more expensive than Xenia, it is a great hotel specific alternative to Alice

Quore has a desktop and mobile app with many modules to help with tracking cleaning, compliance, guest complaints, budgets, and guest SMS.  Furthermore, housekeeping and inspection operations can be delegated to people directly responsible for handling such activities. With Quore, you can track assets, record meter readings, create preventive maintenance schedules and manage work orders. 

Additional highlights of this application are appended below.

Key Features:

• Work Order Management: Quore enables hotels to create, assign, and track work orders for maintenance and repair tasks, ensuring efficient task management and resolution.
• Housekeeping Management: The platform helps hotels streamline housekeeping operations by managing room assignments, tracking cleaning progress, and optimizing staff schedules.
• Guest Request Management: Quore provides a centralized system for capturing and managing guest requests, allowing hotels to prioritize and respond promptly to guest needs.
• Preventive Maintenance: The platform helps hotels schedule and manage preventive maintenance tasks to ensure the ongoing upkeep of their facilities and equipment.
• Inspections and Audits: Quore allows hotels to conduct inspections and audits, capturing data, identifying issues, and ensuring compliance with quality standards.
• Communication and Collaboration: Quore facilitates real-time communication and collaboration among hotel staff through messaging, task assignments, and notifications, promoting effective teamwork and coordination.
• Reporting and Analytics: The platform offers robust reporting and analytics capabilities, allowing hotels to track key performance metrics, generate customized reports, and gain valuable insights into their operations.
• Mobile Accessibility: Quore provides mobile accessibility, allowing staff members to access and manage operations on the go, improving responsiveness and productivity.
• Integration Capabilities: The platform integrates with other hotel systems, such as property management systems (PMS), guest request systems, and maintenance systems, enabling seamless data exchange and eliminating manual data entry.

Pricing:

• Get a 30-day free trial for evaluation purposes
• Contact for pricing

3. Flexkeeping

Founded in Slovenia by housekeepers for housekeepers, Flexkeeping a now has thousands of customers across the globe.

Their platform has three elements: Communication, Housekeeping and Maintenance. Due to global presence, Flexkeeping can accommodate multiple languages.

Flexkeeping is a comprehensive hotel operations management platform designed to streamline processes, enhance communication, and optimize efficiency within the hospitality industry. With a focus on housekeeping and maintenance management, Flexkeeping allows hotels to efficiently track and manage tasks, monitor room statuses, and promptly respond to guest requests.

The platform facilitates effective communication and collaboration among hotel staff, promotes quality assurance through inspections and reporting, and offers valuable analytics to gain insights into operational performance. With mobile accessibility and integration capabilities, Flexkeeping empowers hotels to automate workflows, improve productivity, and deliver exceptional guest experiences.

Key Features:

• Housekeeping Management: Flexkeeping offers tools for efficient housekeeping management, allowing hotels to streamline room cleaning processes, track housekeeping tasks, and monitor room statuses in real-time.
• Maintenance Management: The platform helps hotels manage maintenance tasks by tracking work orders, assigning tasks to the appropriate staff members, and monitoring their progress.
• Guest Request Tracking: Flexkeeping provides a centralized system for capturing and managing guest requests, allowing hotels to track, prioritize, and respond to guest inquiries promptly.
• Task Management: The platform enables hotels to assign, track, and monitor tasks across various departments, ensuring efficient task allocation and timely completion.
• Communication and Collaboration: Flexkeeping facilitates communication and collaboration among hotel staff through features like internal messaging and task comments, promoting effective teamwork and coordination.
• Quality and Inspection Management: The platform allows hotels to conduct inspections, track quality assurance measures, and identify areas for improvement, ensuring consistent service standards.
• Analytics and Reporting: Flexkeeping offers analytics and reporting capabilities, providing hotels with valuable insights into operational performance, allowing them to track key metrics and generate customized reports.
• Mobile Accessibility: The platform provides mobile accessibility, allowing staff members to access and manage operations on the go, enhancing flexibility and responsiveness.
• Integration Capabilities: Flexkeeping integrates with various hotel systems, such as property management systems (PMS) and guest request systems, facilitating seamless data exchange and eliminating manual data entry.

Pricing:

• Flexkeeping pricing is not public. Contact them to schedule a demo.

4. Knowcross

Knowcross is a leading provider of hotel operations management software that enhances guest satisfaction, improves operational efficiency, and streamlines communication.

With its comprehensive suite of features, Knowcross offers solutions for housekeeping management, maintenance requests, guest requests, and incident management.

The platform emphasizes real-time communication and collaboration, with tools for instant messaging, task management, and document sharing. Knowcross also provides analytics and reporting capabilities for tracking metrics and identifying areas for improvement. Integrations with other hotel systems eliminate manual data entry and increase operational efficiency.

Knowcross Applications:

• Housekeeping Management: Knowcross offers tools for efficient housekeeping management, enabling hotels to streamline room cleaning processes, track housekeeping tasks, and monitor room status in real-time.
• Maintenance Requests: The platform allows hotels to manage maintenance requests seamlessly, from submission to resolution. It enables staff to track and prioritize maintenance tasks, ensuring timely and efficient resolution.
• Guest Request Tracking: Knowcross provides a centralized system for capturing and managing guest requests. Hotels can track and respond to guest inquiries, ensuring prompt and personalized service.
• Incident Management: Knowcross helps hotels effectively handle incidents and emergencies by providing a structured system to log, track, and resolve incidents in a timely manner.
• Real-Time Communication: The platform facilitates instant communication among hotel staff through features like internal messaging, ensuring efficient collaboration, and seamless coordination across departments.
• Task Management: Knowcross offers a task management module that enables hotels to assign, track, and monitor tasks, ensuring accountability and timely completion.
• Analytics and Reporting: Knowcross provides robust analytics and reporting capabilities, allowing hotels to gain insights into operational performance, track key metrics, and generate customized reports for data-driven decision-making.
• Integration Capabilities: Knowcross integrates with various hotel systems, including property management systems (PMS), guest request systems, and more. This allows for seamless data exchange and eliminates manual data entry, enhancing operational efficiency and accuracy.

Pricing:

• Knowcross doesn't have a disclosed price plan. You need to contact their customer support for additional information.

5. HotSOS

‍

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS is a legacy software with over 20 years of experience in market. Due to this, most General Managers are familiar with HotSOS, its powerful features and vast integrations. That being said, HotSOS rose to prominence when managers were used to expensive on-premise software. The cloud based version is similarly expensive and has a lot of the same design qualities of the original software. Due to this, some users feel that it is difficult to use and not user friendly.

Key Features:

• Preventive Maintenance Management: HotSOS enables hotels to schedule and manage preventive maintenance tasks to ensure the ongoing upkeep of their facilities and equipment.
• Work Order Management: The platform allows hotels to create, assign, and track work orders for maintenance and repair tasks, ensuring timely resolution and efficient use of resources.
• Guest Request Tracking: HotSOS provides a centralized system for capturing and managing guest requests, allowing hotels to prioritize and address guest needs promptly.
• Incident Management: The platform facilitates the logging, tracking, and resolution of incidents and emergencies within the hotel, ensuring a swift and organized response.
• Inventory and Asset Management: HotSOS helps hotels streamline their inventory management processes by tracking and managing assets, ensuring optimal stock levels and reducing waste.
• Analytics and Reporting: The platform offers robust analytics and reporting capabilities, allowing hotels to track key performance indicators, generate customized reports, and gain valuable insights into their operations.
• Mobile Accessibility: HotSOS provides mobile accessibility, enabling staff to access and manage operations on the go, improving responsiveness and efficiency.
• Integration Capabilities: The platform integrates with other hotel systems, such as property management systems (PMS) and guest request systems, facilitating seamless data exchange and eliminating the need for manual data entry.
• Communication and Collaboration: HotSOS facilitates real-time communication and collaboration among hotel staff through features like internal messaging, ensuring efficient coordination and teamwork.

Pricing:

Hotsos pricing is not publicly disclosed. To obtain detailed pricing information, contact sales for a quote.

6. Hotelkit

Hotelkit's flexibility makes it an ideal solution for hotels of all sizes, from small boutique establishments to large international chains. Whether it's a charming bed and breakfast or a sprawling resort, Hotelkit offers scalable solutions that can be customized to meet the specific needs of each property.

This adaptability empowers hotels to implement a system that seamlessly aligns with their operational workflows, organizational structure, and unique guest requirements.

Key Features:

• Communication and Collaboration: Hotelkit provides a centralized hub for hotel staff to collaborate, share information, and coordinate tasks in real-time. Its internal messaging, task management, and document sharing tools ensure efficient and transparent communication among team members.
• Operations Management: Hotelkit enables hotels to digitize and streamline their operational workflows. It offers modules for housekeeping management, maintenance requests, guest requests, inventory management, and more. These modules optimize task allocation, improve response times, and enhance overall operational efficiency.
• Knowledge Base and Training: With Hotelkit's centralized knowledge base, hotels can store essential documents, manuals, and procedures. This ensures that staff members have access to up-to-date information and standardized processes. The platform also offers training management features, enabling hotels to create and deliver training materials to ensure consistent service standards.
• Guest Feedback and Reputation Management: Hotelkit assists hotels in effectively managing guest feedback. It provides tools for collecting and analyzing guest reviews and ratings, offering insights into guest satisfaction levels. Additionally, Hotelkit aids in reputation management by monitoring online reviews and facilitating timely responses to guest feedback.
• Performance Analytics: Hotelkit offers robust analytics and reporting capabilities, providing valuable insights into operational performance. Hotels can track key metrics, generate custom reports, and identify areas for improvement. These analytics empower hotel management to make data-driven decisions and drive continuous improvement in their operations.
• Integrations: Hotelkit seamlessly integrates with various third-party systems commonly used in the hospitality industry, including property management systems (PMS), customer relationship management (CRM) tools, and task automation platforms. These integrations ensure smooth data flow between different systems, eliminating manual data entry and reducing operational inefficiencies.

Pricing:

Hotelkit's pricing is not publicly disclosed. To obtain detailed pricing information, it is recommended to contact their sales team for a personalized quote.

Get the Best Hotel Operations Management Platform for You

Although Alice is a well-known hotel operations management platform, it is worthwhile to explore alternative options that can better align with specific hotel needs.

Competitors like Xenia, Knowcross, HotSOS, Flexkeeping, and Quore offer powerful features and functionalities to streamline operations, improve communication, and enhance guest satisfaction.

Each alternative brings unique strengths, such as comprehensive housekeeping management, preventive maintenance capabilities, guest request tracking, and robust analytics.

By considering these alternatives, hotels can discover the perfect solution to optimize their operations and provide exceptional experiences to their guests.