5 Best ALICE Alternatives for Hotel Workforce Management In 2023

Updated on:
February 24, 2023
Published on:
February 24, 2023
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ALICE’s cloud-based hotel operations and management platform is used by the world’s leading brands and more than 25,000 hoteliers internationally, enabling staff to do the most impactful work without all the guesses.

With real-time communication, task management and operational analytics, ALICE reduces the chaos and complexity of your hotel’s operations. By bringing all hotel departments together with a single operations platform, ALICE helps hotel staff provide fast, personalized service to keep guests satisfied and returning to your hotel.

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ALICE Housekeeping, ALICE Guest Services, ALICE Guest Messaging, ALICE Guest App, ALICE Service Delivery, and ALICE Maintenance streamline operations, unify departments, and maximize your staff’s time and energy. The core functions of ALICE are:

  • Housekeeping Management
  • Task Management
  • Guest Messaging
  • Guest Services & Concierge

However, ALICE is not for everyone. Issues arising from cost, ease of use and design lead many GMs searching for an alternative once contract renewal time comes. This article will give an overview of all the solutions that are ALICE alternatives due to similar use cases and features.

5 ALICE Alternatives To Use In 2023

Here is a list of the ALICE alternatives that we are going to discuss in this article right now.

  • Xenia
  • Quore
  • Flexkeeping
  • Knowcross
  • Hotsos

Let’s take a look at these ALICE alternatives in detail, and find out how they can help you manage your hotel workforce and help you to make your guests feel more comfortable.

1. Xenia

Xenia is the only non-hotel specific software on this list, however deserves a second look as it offers the same core functions of hotel maintenance software for a fraction of the price and easier user interface.

Xenia is one app for your facilities and your frontline. It combines a robust templates for checklist, inspections, SOPs and LOGs with comprehensive task and work order management to manage teams across housekeeping, maintenance, and other frontline roles.

Xenia makes it easy with an out-the-box checklist library to power any task from cleaning and quality inspections, to equipment maintenance and compliance audits.  It also makes it easy to make your own templates from scratch.

All templates can be attached to tasks and work orders to standardize processes and record data from the frontline. You can also schedule preventive maintenance and recurring stand up meetings in minutes. Best yet, Xenia seamlessly integrates internal chats and directories to ensure your team can collaborate effectively. Xenia has incredibly easy, drag and drop organization to customize reports that can be exported in PDF and Excel files.

Key Features

  • Task Management with integrated checklists, SOPs, and chats to power teamwork and accountability
  • Lightweight CMMS powering work orders, PMs, Inspections, Audits and Safety Compliance
  • Robust template builder and public template library
  • Easy to organize and export reports in both PDF and CSV
  • Employee directory with individual chats, groups and company wide announcements
  • Custom location configuration to assign work to both guest rooms and other facility areas
  • Fast onboarding and ease of use


  • Xenia's paid plan starts at $15 per user, per month for monthly subscribers
  • Annual plans are further discounted to $10 per user, per month
  • There's also a free trial available for evaluation purpose

2. Quore

Quore has been around for about 10 years providing hotels with tools to operate their staff and maintenance activities. Founded in 2012, the software has over 30+ tools to offer active collaboration between hotel staff, management, frontline workers, and guests. While Quore is less flexible and slightly more expensive than Xenia, it is a great hotel specific alternative to Alice

Quore has a desktop and mobile app with many modules to help with tracking cleaning, compliance, guest complaints, budgets, and guest SMS.  Furthermore, housekeeping and inspection operations can be delegated to people directly responsible for handling such activities. With Quore, you can track assets, record meter readings, create preventive maintenance schedules and manage work orders. 

Additional highlights of this application are appended below.

Key Features:

  • Task management system
  • Preventive maintenance and inspections module
  • Guest SMS
  • CapEx and Budget tracking
  • Staff and Vendor Directory
  • Internal messaging
  • Document storage
  • Log Books and To Dos


  • Get a 30-day free trial for evaluation purposes
  • Contact for pricing

3. Flexkeeping

Founded in Slovenia by housekeepers for housekeepers, Flexkeeping a now has thousands of customers across the globe. Their platform has three elements: Communication, Housekeeping and Maintenance. Due to global presence, Flexkeeping can accommodate multiple languages.

Flexkeepings system includes a checklist and SOP builder, Digital lost and found, room service, audits preventive maintenance and work orders. 

Key Features:

  • Checklists and SOPs
  • Preventive maintenance
  • Lost and found
  • Room service
  • Work order management
  • Guest Relations
  • Analytics


  • Flexkeeping pricing is not public. Contact them to schedule a demo.

4. Knowcross

Knowcross is a hospitality software built by Unifocus that helps to streamline housekeeping, inspections, maintenance and tenant management. Knowcross offers 6 applications that are separate, fully customizable, multilingual and cloud based. 

Their software can be integrated with multiple PMS systems as well as fire alarm systems for maintenance management

Knowcross Applications:

  • Knowcross Service
  • Knowcross Housekeeping
  • Knowcross Glitch
  • Knowcross Inspection
  • Knowcross Maintenance
  • Knowcross Tenant


  • Knowcross doesn't have a disclosed price plan. You need to contact their customer support for additional information.

5. HotSOS

HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.

HotSOS is a legacy software with over 20 years of experience in market. Due to this, most General Managers are familiar with HotSOS, its powerful features and vast integrations. That being said, HotSOS rose to prominence when managers were used to expensive on-premise software. The cloud based version is similarly expensive and has a lot of the same design qualities of the original software. Due to this, some users feel that it is difficult to use and not user friendly.

Key Features:

  • Work Order Management
  • Task Assignment
  • Inspections
  • Asset Tracking
  • Virtual Logbook
  • Lost and Found
  • Customer Messaging
  • Escalations
  • Analytics Dashboards
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