How to Ensure Hotel Guest Safety and Security [+Checklist]

Published on:
March 27, 2024
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The safety and security of guests at your hotel shouldn’t just be a priority—it’s a hotel’s responsibility. Guest satisfaction is ultimately at the heart of any hotel’s reputation, and part of giving guests the best experience is providing a safe and secure lodging environment.

Many hotels utilize compliance checklists to ensure guest safety and security in hotels is maintained across properties. 

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Looking for a checklist to help maintain safe and secure operations at your property? In this article we go over some common safety and security issues, how a safety and security checklist can help improve your safety operations, elements of a good checklist, and we provide a free template to help you get started. 

To continue your learning, check out our comprehensive Hotel Maintenance Management Guide

Recommended Resources:

Top Hotel Safety & Security Issues in 2024

There are various security issues that can come up within the hospitality space. Here are some of the top issues hotels should plan for to protect their property and guests:

🚪 Monitoring Entrances and Exits

Having security measures in place to adequately monitor entrances and exits at your property helps ensure that the property is being accessed by the appropriate people and minimizes potential security threats. Placing cameras or guards at restricted entrance and exit areas keeps hotel areas safe for designated individuals and reduces the chance of liability issues. 

The Shining via Giphy

👮 Government Compliance

Hoteliers must ensure their property meets the mandatory government compliance standards to prevent fines and service outages. Regulations surrounding disabled guests, food safety and hazard prevention are important to keep an eye on. To get you started, we have provided our Hotel ADA Checklist for free!

🦺 Health and Safety Protocols 

Now more than ever in a post COVID hospitality landscape it’s important to ensure your property has health and hygiene protocols or plans in place to help prevent the spread of contagious viruses or diseases. You can look at local guidelines around disease prevention and CDC recommendations to start. Be sure you have a clear plan to communicate any regulations with guests and staff. 

Badgebomb via Giphy

💦 Slip and Fall Prevention

Keep guests and staff protected by having clear safety plans to prevent slips or falls from occurring on the property. Ensure that if any areas have been recently cleaned and floors or surfaces could be slick that you’ve placed clear warning signage or diverted guest traffic from the area to reduce liability risks. 

Slip via Giphy

🧯Electrical and Fire Safety

Maintaining electrical systems and ensuring there are fire safety plans in place in case of emergency is always important for preventing safety and security issues in hotels. Put a regular preventative maintenance in place for your electrical system so that your engineering team has regular logs of electrical functionality and safety. Make sure you have clear signage for fire exits and your employees are updated with simple and direct evacuation guidelines. 

Home Alone Via Giphy

🥸 Suspicious Activity

Investing in employing a security guard to keep on staff during particularly busy times, events, or even full-time can go a long way toward preventing suspicious or prohibited activity at your property. Regular security walkthroughs and physical security checks help to instill a sense of safety at the property and ensure everyone at your hotel follows rules and regulations appropriately.  

Arrested Development via Giphy

How a Hotel Safety & Security Checklist Can Help

With so many potential security issues at hotels, it’s important to have a way to keep track of security protocols to ensure all measures are being taken to protect your property, your staff, and, most importantly, your hotel guests. One way to easily track your safety and security processes is by creating a checklist to easily track safety checks.  

Checklists allow your hotel team to quickly walk through a list of safety protocols and check things off to ensure everything is the safest it can be for guests.

Your maintenance team can utilize safety checklists to follow maintenance procedures around safety and security. You can create a hotel security guard checklist for property walks and entrance and exit checks. You can even create a checklist for your housekeeping team to make sure they’ve prepared for any fall risks that could be introduced by area cleanings. For in depth hotel operations support, check out our free Hotel Operations Management Guide.

Elements of a Good Checklist

A good checklist should be easy for your hotel team to use and understand. Set it up with clear instructions in the appropriate language for your team. Making checklists digital so they’re accessible on the go is ideal, too. Utilizing a software solution for hotel operations makes it easy for you and your hotel team to communicate and complete checklists no matter where they are. 

Your hotel can use a tool like Xenia to create, track, and manage checklists for your entire property or portfolio of properties. Xenia makes it easy to upload checklists in your employees’ native language, communicate with your team on the go, and quickly share documents, checklists, and more for better accountability and easier management. 

For More Free Downloadable Hotel Checklists

There are lots of reasons to create a hotel risk assessment checklist—but the most important thing is that it helps ensure the safety of your property for everyone who walks through the doors. Hoteliers should assess their security, emergency protocols, safety equipment and more on a regular basis to ensure guest safety.

Xenia: One App to Manage your Facilities and your Frontline

Xenia goes beyond simple operations with a full suite of tools to help simplify, track, and manage every area of hotel operations. The software contains individual and group messaging, built-in analytics, checklists and inspection tools, maintenance features, and more. Check out the list below:

  • Guest Request Management
  • Housekeeping Management
  • Team Accountability
  • Quality and Safety Inspections
  • Team Communication
  • Custom Checklist Builder
  • SOP Template Library
  • Preventive Maintenance Management
  • Inspections and Audits
  • Asset Tracking
  • Work Order Management
  • Lost and Found

Xenia checklists make it easy to create and enforce standard operating procedures and inspection protocols, simplifying quality assurance and brand standard adherence across individual properties and entire portfolios. The system’s PM and work order tools ensure your maintenance team has everything they need to track fixes on the go and log asset information for a clear understanding of asset health. Plus the software features all the internal communication features you could need to encourage collaboration, increase autonomy, and decrease miscommunication. Managers are able to message team members one on one, create chat groups for departments and teams, and even announce organization-wide news and updates via a public feed, anywhere, anytime.

With Xenia, you and your team will be able to track and manage property assets and analyze detailed analytics reports on everything from inspections and maintenance to room cleanings and task assignments, allowing you to spot patterns quickly and make long-term improvements. And to top it all off, Xenia is fully flexible and customizable, so you can tailor your digital experience to fit the way you work.

To learn more about how Xenia can help streamline operations at your hotel, check out our website and schedule a free demo. Our solutions can help you set up and maintain clear SOPs, improve accountability and team management, increase visibility into day-to-day work, and more. We’re here to make your hotel the best, most optimized property it can be!

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