🎉 Xenia raises $12M Series A and announces 2 new AI capabilities

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Work Order Requests

Experience Integrated Work Order Request Management

Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
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Powered by AI. Trusted by the world’s best operators.
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Newk's Eatery
Power Market
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Dave Hot Chicken
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Slim Chickens
Tipsy Putt
Huck's Market
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OnCue
Adidas
Newk's Eatery
Power Market
Domino's Pizza logo with a red domino tile and blue tile featuring the brand name.
Dave Hot Chicken
Red Chick-fil-A logo with stylized chicken head forming the letter C.
Slim Chickens
Tipsy Putt
Huck's Market
Mach 1
OnCue
Adidas
Newk's Eatery
Power Market
Domino's Pizza logo with a red domino tile and blue tile featuring the brand name.
Dave Hot Chicken
Red Chick-fil-A logo with stylized chicken head forming the letter C.
Slim Chickens
Tipsy Putt
Huck's Market
Mach 1
OnCue
Adidas

Make Work Order Requests a Breeze

Requester Permissions
  • Restrict access to requests
  • Submit requests on mobile
  • Track request progress
  • Communicate with chats
Inbound Request Portal
  • View all inbound requests
  • Approve and assign to teams
  • Communicate with Requester
  • Automate email updates
Track, Report, Communicate
  • Real time progress tracking
  • Track costs of each request
  • Chat with requester
  • Filter and sort for analysis
Analytics & Reports
  • Safe, cloud based data storage
  • View summary reports
  • Export to PDF and Excel
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Requester Permissions

Tailor-Made Experience for Work Order Requesters

Simplified interface streamlined for initiating and tracking work order requests
Establish direct chats with management for quick query resolution
Begin requests with an image or through our work order request form
Limit requester's visibility to their own work orders for operational security
Get Started for Free
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Inbound Request Portal

Craft Detailed, Comprehensive Work Orders

Detailed view of inbound requests including status, location, and descriptions
Approve and generate work orders swiftly from any device
Approve and generate work orders swiftly from any device
Supplement work orders with templates and images for improved clarity
Get Started for Free
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Track, Report, Communicate

Track and Report on Every Work Order Request

Real-time tracking of request progress to enhance customer satisfaction
Leverage integrated chat for efficient problem clarification with requesters
Monitor costs of incoming requests for accurate budgeting
Compile and export request reports for transparency and decision making
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Try Xenia Out For Free and Streamline Operations

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In-Depth Analytics Reports

Detailed Insights for Enhanced Performance

Access analytic summaries for work and staff performance
Conveniently export data-rich reports to PDF and Excel
Apply advanced filters for rapid, customized report generation
Monitor asset health and review work logs for informed decision making
Get Started for Free

Explore more of Xenia

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Preventive Maintenance
Asset maintenance schedules and procedures
Learn more
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Inspections and Audits
Formalize procedures and log work history
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🎉 Xenia raises $12M Series A and announces 2 new AI capabilities

Learn More

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Why Choose Xenia?
Work Order Management

Streamline Work Order Managment ‍From Creation to Completion

Xenia streamlines equipment repairs and facility requests from submission to resolution. Track maintenance work orders across hundreds of stores with complete visibility into costs, vendor assignments, and completion status, all in one centralized platform.
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Manage all location-specific work orders with complete visibility from assignment to completion.

Automated Work Order Creation
Multi-Site Work Order Assignment
Preventative Maintenance
Complete Maintenance Tracking
Analytics and Reports

Trigger Work Orders Automatically from Photos and Inspections

Enable store teams to create work orders instantly with photo documentation of the issue
Generate QR codes for equipment that link directly to work order submission forms
Capture detailed request information including location, asset, urgency, and description
Create work orders from failed audit items or inspection findings automatically
Create work orders from failed audit items or inspection findings automatically
Get Started for Free ->
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Route Requests to Internal Teams or External Vendors Seamlessly

Schedule recurring work orders across all locations or target specific site attributes
Set priority levels (low, medium, high) to ensure urgent issues get immediate attention
Set different work order frequencies by region, district, or category (HVAC, pumbing, electrical, etc.)
Assign work orders to maintenance technicians, facilities teams, or external vendors
Track which assets or equipment require recurring maintenance across locations and notify assignees via app or mobile
Get Started for Free ->
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Prevent Costly Equipment Breakdowns with Automated Maintenance Schedules

Schedule recurring preventive maintenance for critical equipment (HVAC, refrigeration, kitchen equipment, etc.)
Create asset registers with photos, model numbers, serial numbers, and purchase dates
Visualize maintenance schedules with calendar views by location, asset, or technician
Set up automated reminders before scheduled maintenance dates
Track which team members completed which sections of shared tasks for full accountability
Get Started for Free ->

Monitor Work Order Status and Costs Across Every Location

View all active work orders with real-time status updates (submitted, in progress, completed)
Track labor time and costs associated with each maintenance request
Organize work orders by location, asset, vendor, or date for easy filtering
Maintain complete work history for compliance and warranty documentation
Create one-off event tasks from the field (product launches, training validations, special projects, etc.)
Get Started for Free ->
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Identify Equipment Issues and Control Maintenance Spending

Analyze maintenance costs by location, asset type, and time period
Identify equipment with recurring issues that may need replacement
Track average time-to-resolution for different types of maintenance requests
Compare maintenance spending across locations and districts
Export detailed work order reports to PDF and Excel for budget planning
Get Started for Free ->
Xenia AI

AI-Powered Maintenance Management for Multi-Site Operations

Xenia’s AI transforms reactive maintenance into proactive facility management, automatically identifying patterns in equipment failures and optimizing maintenance schedules across your portfolio.

Automated Work Order Creation from Inspections

When audit photos reveal broken equipment, missing signage, or facility issues, Xenia automatically creates work orders with photos attached and routes them to the appropriate maintenance team or vendor—no manual follow-up required.

Predictive Maintenance Insights

Our Analytical Agent analyzes work order patterns across your locations to identify equipment with recurring issues before they fail completely. Get recommendations on which assets may need replacement versus continued repairs.

Maintenance Performance Dashboards

Our Summaries feature surfaces high-cost locations, frequently failing equipment, and vendor performance metrics. Spot trends early and take proactive action before problems spread.

Learn More

See Xenia in Action

App Tour of Xenia

Organize teams, customer data, and Views in Vitally Hubs to give everyone access to all of the information relevant to their work.

Watch Guide

Explore More of Xenia

Xenia delivers complete operations execution in one unified platform that transforms how multi-location businesses manage operations, compliance, and team coordination.

Customizable Site Hierarchy

Intuitive interfaces designed for busy front line teams who need to designed for busy

Operational Forms

Intuitive interfaces designed for busy front line teams who need to designed for busy

Task Management

Intuitive interfaces designed for busy front line teams who need to designed for busy

How Leading Brands Run Smoother
Operations With Xenia

Power MarketTipsy PuttNewk's EateryHillStone Restaurant GroupBacari

360+

Locations Digitized

Power Market completely transformed operations from manual paper-based systems to automated digital workflows across the entire network.

100%

Process Automation

Eliminated manual HR approvals, task routing, and operational checklists, reducing administrative overhead and increasing accountability.

Multi-Format Standardization

Xenia unified Power Market's operations across diverse store types, including beer caves, car washes, and regional layouts with consistent standards.
"We moved everything from paper to online... from verbal checklists and instructions into scheduled tasks and scheduled checklists. Xenia helps automate everything."
Fidaa Mohrez
Senior Director of Operational Systems, Power Market

40%

Faster Task Resolution

Operational tasks resolved 40% faster with digital checklists and automated task-tracking systems.

100%

Staff Adoption

Complete adoption across all locations with bilingual checklists and QR code access for instant process deployment.

30%

Admin Reduction

Reduced administrative time through streamlined communication and automated documentation, ensuring consistent safety and cleanliness standards.
“Xenia enabled us to document our daily processes digitally, making the deployment of consistent operating processes & checklists across our restaurants instantaneous.”
Owner
Multi-Unit Operator, Tipsy Putt

100+

Franchise Locations

Franchise locations with streamlined digital audit processes, replacing manual Excel-based Rose Reports completely.

Automated Scoring

Significant time savings through automated audit scoring calculations and professional PDF report generation with photos.

Digital Transformation

Eliminated manual calculations and streamlined the field audit process for both Rose Reports and line checks.
"We've got a lot of manual stuff going on, but as we get bigger, we're going to have to look at this in a more streamlined fashion. Xenia saves us a ton of time with the platform."
Brad Forsythe
Field Business Consultant, Newk's Eatery

40+

Restaurant Locations

Restaurant locations with streamlined digital audit processes ensure consistent operational excellence and quality standards.

Automated Scoring

Digital audit process with automatic scoring calculations, eliminating manual processes and enhancing documentation accuracy significantly.

Quality Assurance

Standardized quality monitoring across all locations, maintaining consistent service standards and operational excellence benchmarks.
"The digital audit process has transformed how we maintain quality standards across our locations. Xenia's automated scoring saves us significant time while ensuring consistent operational excellence."
Operations Manager
Field Operations, Hillstone Group Restaurants

100%

Daily Operating Compliance

Compliance with daily operating checklists was achieved across all 8 Bacari restaurant locations through standardized protocols.

Centralized Communication

Eliminated fragmented communication channels by consolidating all operational processes into one unified platform for seamless information flow.

Enhanced Training Efficiency

Streamlined employee onboarding and training processes, ensuring consistent delivery of Bacari's service standards across all locations.
"Xenia has revolutionized how we operate at Bacari Restaurants, seamlessly integrating every aspect from daily checklists to training and equipment management. It's not just a tool; it's our recipe for maintaining excellence across all our locations."
Deputy Director of Operations
Bacari Restaurants
Read More Success Stories

Explore more of Xenia

Explore more of Xenia

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Operations Workflows & Templates
Build robust forms, checklists & logs for all of your use cases
Learn more
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Inspections
& Audit
Powerful inspections with smart logic and corrective actions
Learn more
Team Communication & Resources
Centralize communication and resource sharing for your whole organization
Learn more
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6 Best Retail AI Solutions for Multi-Location Operations
A practical breakdown of the 7 best retail AI platforms helping multi-location brands improve execution, visibility, and profitability in 2026.
AI-Powered Retail: Complete Guide to Intelligent Operations in 2026
AI-powered retail helps multi-location brands execute consistently, adapt in real time, and optimize operations with Xenia's intelligent platform.

Ready to Transform Your Frontline Operations?

Join the hundreds of murti-location operators
who've eliminated operational chaos and achieved
consistent excellence with Xenia.

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Ready to Get Maintenance Done Consistently?

Stop chasing incomplete work orders and missed maintenance. Xenia ensures accountability across every location with AI-powered work order management, free migration, flexible month-to-month plans, and a dedicated success manager.
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