Hospitality maintenance is evolving day by day; it's a known fact!
One of the most transformative trends in hotel operations is the seamless integration of technology such as hotel maintenance software.
Various hotels and resorts are using technology to improve guest experiences in contactless check-ins, in-room automation, keyless entry, mobile room controls, voice-activated systems, and much more.
Hospitality maintenance operates in a much larger context. Understanding diverse cultures, norms, and expectations is important for teams who are managing the hospitality industry.
They should adapt, according to the diverse clientele, whether it’s a slewof incoming international tourists, business travelers, or local guests with unique preferences.
Thankfully, as things have advanced so much by now, it's relatively easier to streamline various types of hospitality maintenance processes. The same goes for digitized solutions that are more front-ended to help staff focus on housekeeping and upkeep, in general.
However, for this post, we will be talking about the maintenance management side of things.
This'll help you to get a very clear overview of major maintenance operations in hotels, why they're critical, and the overall importance of hotel maintenance software in the hospitality industry.
So, let's get started!
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Importance of Hotel Maintenance Software in the Hospitality Industry
When did you last arrange a big international trip, a business trip, or a quick vacation?
And, how much of your trip planning and bookings were done through digital solutions?
The answer is probably all of it.
As we are living in the digital age, flight booking, hotel browsing, and restaurant bookings, all of them are managed online through different software and tools.
Hotels can stay competitive and meet the constantly changing market demands by adapting the latest technologies such as hotel logbook software. It helps you to improve the guest experience, streamline operations, and improve overall efficiency.
Rise of Hotel Maintenance Software For Hotels
Research suggests that by 2027, the hospitality sector could reach a whopping $5,8616.66 billion. It will boost economic progress in both well-established and developing nations, with developing countries hoping to see slightly quicker growth.
Mainly, the Asia Pacific region is ruling in the hospitality market, followed by North America. It indicates a bright future for hotel maintenance software, which is anticipated to expand by $1176.2 million from 2023 to 2027.
Benefits of Hospitality Maintenance App(s)
- Investing in hotel maintenance software can streamline your operations, enhance efficiency, and improve guest services.
- Automating tasks such as reservations, check-ins, check-outs, and room assignments reduces manual errors and saves time which increases productivity for your staff.
- Optimizing hotel management, tracking housekeeping services, and managing guest preferences through hotel maintenance software improves resource allocation, and faster response times.
- Personalizing guest experiences by storing guest information and priorities leads to improved guest satisfaction and encourages customer loyalty.
- Integrating hotel revenue management software into your hotel management system allows you to set optimal pricing strategies, maximize occupancy, and increase revenue by analyzing demand patterns, competitor rates, and market trends.
Places Where Hotel Maintenance Software is Needed
The hospitality industry includes several types of hotels, all of which have their own maintenance needs.
- Hotels: Every hotel needs a vast variety of maintenance work, including heating, cooling, lighting, plumbing, groundskeeping, electronic equipment, etc.
- Resorts: Resorts located in remote locations have unique maintenance needs. Often, they need to supply their own electricity, water, and waste disposal, all while keeping up with the additional features they offer. Examples of extra features include golf courses, skiing, and swimming.
- Timeshare rentals: Tenants purchase lodgings for a certain time each year, and they are often responsible for funding some of the maintenance of the property.
- Casino hotels: Casinos also provide accommodations as a secondary business. Those residences also require upkeep. There are also machines and food service areas in casinos that require consistent maintenance work.
- Serviced apartments: Residential hotels offer longer stay times, and their maintenance needs are pretty similar to apartments rather than hotels.
Hotel Maintenance Workers Who Benefit From Digitized Solutions
- Maintenance Technicians
Maintenance technicians handle a wide range of responsibilities. Their tasks include regularly scheduled maintenance and corrective maintenance tasks performed in the hotel.
- Maintenance Workers
Maintenance workers are involved in keeping up the insides and outsides of the building.
- Maintenance Supervisors
Maintenance supervisors manage the actions of maintenance technicians and may also help with regular maintenance tasks themselves. They also report to maintenance directors on various matters, such as scheduling, regulatory compliance, and safety.
- Director of Maintenance
Directors of maintenance handle high-level planning and hotel upkeep tasks, including working with supervisors, reporting to the hotel manager, and creating policies for their workers to follow.
They also manage maintenance workers, and cleaning and housekeeping staff. Communication between maintenance and housekeeping should be open enough that it facilitates the resolution of minor problems as they’re found. This communication is typically handled through work orders submitted to the hotel’s maintenance department.
Common Challenges Faced When Selecting The Best Hospitality Maintenance Software
- Basic vs. Progressive Features: Hotel maintenance software should be lightweight on mobile interfaces, yet strong enough to create advanced reports, gather data, and manage more complex hospitality maintenance work orders. Hospitality software that combines the power of reports with a task/work order software workflow enables managers to ensure every step of a maintenance process is followed.
- Mobile Functionality: Usage by field staff, engineering, and maintenance teams is heavily dependent on the mobile experience. Work order mobile apps should be quick, and accessible, enable photo/video capture, and provide role-based permission access to manage, edit, and view work orders.
- PMS Integration: Traditional PMS vendors haven’t changed their mobile and desktop experience in years, and are more focused on managing the guest & booking experience. Hotel managers and facility maintenance directors can stand up work order management systems without a PMS integration through one-time CSV bulk uploads (room numbers, assets, equipment, checklists) and onboarding services. 1-way integrations from the hotel maintenance system to the PMS are beneficial for storing data in one place but are not necessary as most work order software apps offer mobile & web-based reporting and historical activity views.
- Scalability: If a work order system cannot scale to multiple hotel properties or across multiple departments, it is best to exclude this vendor from your evaluation. There are plenty of vendors that deliver multi-site, multi-department features inside of a work order software system. Choose vendors that offer the following capabilities: Multi-assignee, team assignment, and location assignment fields in work order form Access controls by location, region, etc. Multi-location checklists and work order restrictions Announcements, group chats, work order-related comments
- Customizability: Ensure that checklists and work orders can be customizable with specific fields like geo stamp, multi-choice response, and more. The best hotel maintenance work order software can be fully customized to the unique process workflows of both small and large hotels.
- Cost: When evaluating a vendor and how the system will scale into your organization, ensure you are not priced into a package that caps the number of users you can have using the maintenance work order system. Unlimited user-based pricing can ensure that housekeeping, front desk, and maintenance teams can all collaborate using the same tool. Some hotel-specific work order solutions will price on a per room per month basis as well which can be expensive for larger hotels and multi-unit collections.
- Automations: Don’t buy a tool that limits what you can automate. Automate when certain responses in a maintenance checklist require corrective actions, create corrective actions route tasks to specific departments with advanced rule-based engines, and create automated scheduled maintenance plans. Rule engines for work order management can amplify your maintenance team’s productivity, error prevention, and more by eliminating manual processes.
FAQs
What are the 2 types of hotel software?
There are two main hotel software: cloud-based hotel PMS and on-premises hotel PMS. Cloud-based PMS can be accessed by hotel employees no matter where they are. These systems are usually better suited to hotel chains and large siz
What does a PMS solution help to manage in the hospitality industry?
Hotel property management systems (PMS) manage all aspects of hotel business operations, including the delivery of superior guest experiences.
What are the 4 main categories of the hospitality industry?
The hospitality industry is vast and can be broken down into separate sectors. The top four sectors consist of; 'Food and Beverage', 'Accommodation', 'Travel and Tourism' and 'Entertainment and Recreation'.
Streamline Hotel Operations, Maintenance and Quality Assurance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help General Managers ensure teams and facilities are effective and efficient.
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Our customers love Xenia's robust use cases including:
Daily Operations
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
💪 Team Accountability
Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Chat with teams on any device, track time, collect photos, and ensure high quality work.
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Quality Assurance
👍 Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
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