10 Best Boutique Hotel Maintenance Software To Maximize Process Excellence In 2024

Published on:
May 16, 2024
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Boutique hotels have made quite an impact, gaining popularity and standing out with their classy and aesthetic appeal. Despite the buzz, many people still find them a bit mysterious. Sure, they're stylish, but what more is there to know?

No need to stress if you're not completely in the loop—We are here to help. 

In this post, we'll cover all the basics about boutique hotels, including their history and what makes them unique.

Also, we will fill you in on the best boutique hotel maintenance software, alongside their unique features and pricing. 

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Best Boutique Hotel Maintenance Software For Businesses In 2024

Here's a quick drill-down on the best boutique hotel maintenance software that you can potentially use to streamline your hospitality business operations in no time. Take a look below...

Our Top Picks
The Workforce Operations Platform for Frontline Teams
Ideal for small scale hospitality businesses
Cloud PM
Good for multi-location hotels

1. Xenia. No.1 Boutique Hotel Maintenance Software

Wondering about managing a boutique hotel that impresses guests, and also improves your staff performance? 

Look no further than Xenia. It brings together daily operations, maintenance management, and quality assurance to assist General Managers in ensuring that teams and facilities are both effective and efficient.

Why Choose Xenia for Your Hotel Operations?

Xenia is helping teams worldwide enhance their hotel operations management. It provides several benefits such as:

  1. Reduce Manual Work

Easily schedule recurring tasks and work orders in minutes. Employees get notifications and can complete work on their mobile devices.

  1. Standardize Processes & Boost Accountability

Create custom checklists, Standard Operating Procedures (SOPs), inspections, log books, surveys, and meeting agendas with Xenia. Attach them to tasks and work orders to make work clearer and collect important data like photos, notes, and time stamps.

  1. Minimize Negative Reviews

Xenia's operations platform raises brand standards and speeds up issue resolution for a positive guest experience. When things go wrong, it provides a central database to identify root causes and execute intervention plans.

  1. Speed Up Work Order Resolution

Anyone on the team can report issues, damage, or guest complaints on their mobile device. The necessary team is notified and can solve the problem right away.

  1. Minimize Equipment Downtime

With calendars and work order management, teams can centralize asset maintenance, preventing or fixing every issue quickly. It saves a lot of money by avoiding unnecessary repair fees.

  1. Secure Data Storage

Xenia securely stores all data in the cloud for analysis and reporting. Any previous data is not deleted, so you can improve over time.

Below, we've provided some template checklists for hotel maintenance, and the front desk to help you begin organizing tasks at your independent property.

1- Hotel General Manager Checklist

2- Hotel Reputation Management Checklist

3- Hotel Breakfast Attendant Checklist

4- Hotel Sauna PM Checklist

5- Hotel Food Delivery Checklist 

Check 30+ more on Xenia. 

Key Features

  • Checklists & SOPs: Develop checklists, Standard Operating Procedures (SOPs), inspections, and data logs to enhance accountability, and training, and provide clarity to staff on every task.
  • Recurring Tasks: Set up recurring schedules for daily openings and closings, performance review meetings, inspections, cleanings, and more.
  • Chats & Announcements: Centralize team communications through in-task chats, one-on-one chats, team messages, and company-wide announcements.
  • Team Accountability: Eliminate incomplete tasks and disorganized responsibility assessments by standardizing operations with Xenia. Communicate with teams on any device, track time, capture photos, and ensure high-quality work.
  • Team Performance Reporting: Utilize Xenia's analytics dashboards to review staff work reports. Filter reports by asset, location, category, or due date, and export the report in PDF or Excel format.
  • Work Orders: Generate work orders specifying the team, asset, location, priority, category, and due date. Track live progress reports, communicate with teams, and review submitted templates, images, and notes to enhance operational efficiency.
  • Preventive Maintenance: Establish a preventive maintenance calendar to ensure optimal asset performance. Attach images, templates, videos, and notes to each task, assigning them to a team or individual for completion.
  • QR Codes: Create and attach QR codes to equipment and facility locations for quick and accurate inspections and data logging.
  • Equipment & Assets Work History: Access the work history for each asset and sub-asset in Xenia. Evaluate performance data and implement corrective actions to enhance overall operational effectiveness.


  • Free Plan: Free forever includes tasks & work orders, template builder, public template library, internal chats, parent assets, and locations.
  • Starter Plan: Starting at $99/month for the first 15 users, includes a work calendar view, work reports,  template reports, sub-assets, and sub-locations.
  • Premium Plan: Starting at $199/month for the first 15 users, includes reporting dashboards, time and cost tracking, template branding, public form submissions, automated templates, and more.
  • Custom Plan: You get unlimited users, a dedicated account manager, onboarding and implementation, and integrations.

For more details, feel free to Book a Demo Today.

Rated 4.9/5 stars on Capterra
Free Version:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
Download Xenia app on

2. Mirage

Mirage is a well-known tool in the hospitality industry, used for its user-friendly features in hotel management. It simplifies the intricacies of day-to-day hotel operations with a simple interface that promotes ease of use and efficiency.

We selected Mirage after a thorough comparison of various hotel management tools available in the market. 

What sets this boutique hotel software apart is its dedication to a clutter-free and intuitive interface, ensuring that even individuals not well-versed in technology can effortlessly navigate through its functionalities. Based on our assessment and the feedback from numerous hoteliers, we concluded that Mirage is indeed the best choice for those in search of an interface that prioritizes ease of use.

Key Features

  • User-Friendly Interface: Mirage's intuitive interface simplifies day-to-day hotel operations, making it an ideal choice for hotel management.
  • Real-Time Booking Engine: Streamlining online booking processes, Mirage's real-time booking engine enhances efficiency and improves the overall guest experience.
  • Robust CRM: Mirage offers a powerful Customer Relationship Management (CRM) system that contributes to an elevated level of guest satisfaction.
  • Mobile App: The mobile app allows hoteliers to manage their properties on the go.
  • Integration Compatibility: Mirage seamlessly integrates with key platforms such as AirBnB, Expedia, and various POS systems, ensuring a cohesive hotel management system.


  • Mirage pricing starts from $12/user/month (billed annually, min 5 users). 

3. CloudPM

CloudPM is a prominent player in the hotel property management system. It effectively addresses the diverse needs of hotels of varying sizes. 

Whether dealing with boutique hostels or expansive vacation rentals, CloudPM's cloud-based solutions have showcased remarkable adaptability and scalability.

In the process of selecting the most suitable boutique hotel maintenance software, we carefully considered multiple options, and CloudPM consistently emerged as a leading tool. 

What distinguishes CloudPM is its unparalleled adaptability that fulfills the requirements of both small motels and larger hotels. 

Key Features

  • AirBnB Compatibility: CloudPM seamlessly collaborates with AirBnB, ensuring smooth integration and streamlined operations for hosts utilizing the platform.
  • Expedia Integration: CloudPM extends its compatibility to Expedia, facilitating efficient communication and coordination between the hotel management system and this widely used online travel agency.
  • POS System Integration: CloudPM quickly integrates with major Point of Sale (POS) systems. It also contributes to the creation of a cohesive hotel management ecosystem. 


  • CloudPM starts from $15/user/month (billed annually, min 3 users). 

4. Cloudbeds

Cloudbeds is another best boutique hotel software. It's easy to use and has important things like a booking system, a channel manager, and a way to handle money. 

Cloudbeds' support team is quick to respond, which people like the most. You can also choose and pay for only what you need.

But, there are some not-so-good things about Cloudbeds. Some users think its look is old and not nice. Others feel that the part for handling reservations could be better if you could change how it works.

Key Features

  • Check-in/Check-out: Cloudbeds provides a streamlined process for guests to check in and check out, ensuring a smooth experience for both hotel staff and visitors.
  • Online Booking and Payment: The software facilitates online booking, allowing guests to reserve rooms through the Internet. It also supports online payment methods, making transactions convenient and secure.
  • Hotel Reporting: Cloudbeds offers robust reporting features, enabling hotel owners and managers to access insightful data and analytics related to their business operations.
  • Housekeeping Management: The software includes tools for efficient housekeeping management, helping staff organize and prioritize tasks related to room cleaning and maintenance.


  • The pricing plan is not disclosed, you can contact them and ask for a quote as per your needs. 

5. Owner Rez

OwnerRez is a well-known hotel management software that comes with many useful features you'd expect. It helps with customer relationships, accounting, channel management, and more.

You can use OwnerRez to connect with popular booking sites like Booking.com, Airbnb, and Vrbo. It means you can easily sync information like rates, availability, rules, and other settings.

However, some people might not like how it looks - the interface isn't very attractive. Also, setting it up might take a bit of time, but many users feel it's worth it. If you need a system with lots of features for managing employees, you might want to check out other options.

Key Features

  • Point-of-Sale (POS) System: OwnerRez includes a Point-of-Sale (POS) system, allowing hotels to efficiently manage transactions and sales operations within the property.
  • Guest Data Management: The software provides robust tools for managing guest data, making it easy to organize and access essential information about visitors.
  • Channel Manager: OwnerRez features a Channel Manager that enables seamless integration with popular booking channels like Booking.com, Airbnb, and Vrbo. This integration allows for the synchronization of rates, availability, rules, and other settings across multiple platforms.
  • Mobile App: It offers a mobile app, that provides hotel owners and managers with the flexibility to manage operations on the go. This app is designed to enhance accessibility and efficiency in hotel management tasks.


  • Owner Rez starts at $35/month, for 1 property. 

6. Preno

Preno is a boutique hotel maintenance software that works on the Internet, making it easy for hotels, motels, campgrounds, and luxury lodges to handle their tasks.

It can do things automatically and make processes smoother. Preno has extra features like a Booking Engine and Channel Manager that businesses can add on.

It's not hard to use, and users can change some things to fit their needs. Preno also works with other popular apps like Staah, Xero, and Siteminder, making it more versatile for different businesses.

Key Features

  • Housekeeping & Preventive Maintenance Management: The software includes tools for preventivie maintenance, assisting staff in organizing and prioritizing room cleaning and maintenance tasks.
  • All-in-One Plan with Channel Manager: Preno provides an All-in-One Plan that includes a Channel Manager and Booking Engine, streamlining the process of managing reservations and bookings.
  • Multi-Property Support: It supports the management of multiple properties, making it convenient for businesses with more than one location.
  • Drag & Drop Booking Management: It features a user-friendly drag-and-drop booking management system, making it easy for businesses to organize and adjust bookings.
  • Guest Management: Preno offers features for effective guest management, providing tools to organize and access essential information about guests.
  • Integration with Xero, Staah, and More: It seamlessly integrates with popular apps like Xero and Staah, enhancing its functionality and compatibility with other business tools.


  • Flexi: $20 per month + 1% fee
  • Essentials: $68 per month 
  • Growth Pilot: $108 per month 

7. Hotelogix

Hotelogix is a cloud-based system that helps hotel owners make booking management easier, run things more efficiently, and make more money.

It also works in real-time with big online travel agencies (OTAs) and Global Distribution Systems to keep everything up to date.

Key Features

  • POS Invoicing: The software allows for Point-of-Sale (POS) Invoicing, making it easy to create and manage invoices for sales transactions.
  • Front Office Management: Users can efficiently manage front office tasks, ensuring smooth operations and customer service.
  • Accounting: It includes accounting features, helping businesses keep track of financial transactions and manage their accounts.
  • Customer Management: Businesses can use the software to manage customer information effectively, improving customer relationships.
  • Inventory Management: It offers tools for inventory management, assisting businesses in keeping track of their stock and supplies.
  • Multi-Currency Support: Businesses can conduct transactions and manage finances in multiple currencies, providing flexibility for international operations.


  • Premium: $3.99 Per Room Per Month
  • Premium Plus: $5.99 Per Room Per Month
  • Platinum: $8.99 Per Room Per Month

8. Protel PMS

protel PMS Software Reviews, Demo & Pricing - 2024

Up next on our best boutique hotel maintenance software list, we've got Protel PMS.

When dealing with a portfolio of an array of different styles of properties, the need for a robust, fully integrated software management solution is critical.

What sets Protel PMS apart from its competitors is the software's ability to seamlessly manage the operations of a group of unique boutique properties that span across various locations.

With advanced cloud-based infrastructure, all of your boutique hotels get real-time syncing.

Beyond its technical prowess, Protel PMS also possesses an unique booking system that has been scrutinized so from each reservation, throughout multiple properties, it gives the guest a seamless continuity, personalized touch, and effortless journey from first inquiry through to final checkout.

Key Features

  • Effectively manage employee schedules, tasks, and performance metrics.
  • A user-friendly interface can help streamline check-in and out operations as well as visitor questions.
  • Provide guests with a streamlined booking experience by integrating Internet reservation services.
  •  Process payments securely and handle financial transactions easily.
  •  Centralize reservation processing, including updates, cancellations, and room allocations.
  • Coordinate cleaning efforts, schedules, and room status reports to maintain optimal cleanliness and guest pleasure.
  •  To maximize profits, hotel pricing should be adjusted dynamically based on demand, season, and other factors.
  •  Use automated marketing to engage customers and promote reservations.
  •  Learn about key performance indicators and operational metrics to make better-informed decisions.


  • Contact Vendor

9. 360 HMS

360HMS - Cloud based Pricing, Features, and Reviews (Feb 2024)

Moving on with our best boutique hotel maintenance software recommendations, we have 360 HMS on the list for you.

While there are many hotel management systems available, none provide a truly holistic approach to hotel operations like 360HMS does.

Whether you’re managing bookings or looking at how to boost the guest experience, every aspect of 360HMS seeks to provide you with a 360-degree view of how your hotel is operating.

What tipped the scales in favor of 360HMS is its ability to deliver a complete hotel operations experience.

This makes 360HMS a pioneer in the industry , offering  an unequaled 360-degree view, providing unmatched exposure and control on all facets of hotel operations.

Key Features 

  • Track and manage inventory levels to ensure smooth supply chain operations.
  • Appointment management: Make scheduling easier and organize appointments more efficiently.
  •  Manage club activities, memberships, and amenities with ease.
  •  Use advanced analytics tools to gather insights and improve operations.
  •  Create and handle invoices properly and effectively.
  •  Keep detailed records and maintain patient data securely.


  • Starter -$1000
  • Economy -$1500

10. SynXis Property Hub

SynXis® Property Hub « Sabre Hospitality

SynXis is a full-service global reservation platform that combines property management system (PMS) capabilities with the distribution reach of global distribution systems (GDS) and online travel agents (OTA), which many small businesses require.

What differentiated it from its competitors is not the sheer number of its features, but how these features worked together seamlessly, to function as a cohesive whole, the components of which were hard to identify individually.

However what set synXis apart from the competition was how all of these loosely related capabilities were pugnaciously mashed together to form a single, cohesive system best used.

SynXis Property Hub's channel management allows properties to expand to new channels in real time with the flick of a switch.

Key Features 

  • Hotel content may now be managed more efficiently across several media and platforms.
  • Templates and layouts may be customized to efficiently convey hotel information.
  • Dynamic pricing allows you to alter charges based on demand, occupancy, and other criteria.
  • Flexible rule configurations allow for the implementation of discounts, promotions, and special offers.
  • Real-time updates and synchronization assure accurate availability and price data.


  • Contact Vendor   

What is a Boutique Hotel?

A boutique hotel is like a small and cozy place where you feel special. Usually, it has fewer than 100 rooms and gives guests personal service. Unlike big hotel chains, boutique hotels keep the local vibe alive. Even though they're small, they don't lack cool stuff. 

They have everything from fancy spas to stylish lounging areas, making them compete well with bigger hotels.

Now, let's look into a bit of interesting history about boutique hotels.

How Did Boutique Hotels Start? 

Even though there's a bit of debate about where boutique hotels started, many stories trace it back to a guy named Bill Kimpton. 

Back in the '60s and '70s, Kimpton, who was a traveling banker, stayed in these cozy European hotels where you knew the owners, had wine in the lobby, and everything felt friendly.

When he returned to the U.S., he found big hotels with no personality, and that bothered him. So, he decided to open a boutique hotel, where everyone could feel at home. He wanted to create a corner with a fireplace in the lobby and where people remembered each other's names. That's how boutique hotels started in the U.S.

On April 1, 1981, The Bedford Hotel, the first-ever boutique hotel in America, opened in San Francisco. Soon after, other boutique hotels popped up, like Morgans in New York, founded by Ian Schrager in 1984. While Kimpton introduced the boutique hotel idea to the U.S., Schrager truly changed the game. The Morgans Hotel Group, running hundreds of boutique hotels, became an iconic brand.

Nowadays, big hotel companies have caught on, creating their versions of boutique luxury resorts and lifestyle hotel chains.

7 Characteristics of Boutique Hotels

Thinking about starting your boutique hotel or giving an existing one a makeover? Here are some things to keep in mind:

1. Size Matters

Boutique hotels should be small, usually with fewer than 100 rooms. Focus on creating a cozy and intimate atmosphere rather than having lots of rooms. Consider adding communal spaces for guests to gather.

2. Stylish Design

Boutique hotels have a unique and upscale interior design. Blend modern elegance with historic details for a chic look.

3. Personalized Service

Offer personalized service to make guests feel at home. Let them customize toiletries and amenities. Greet them by name when they check in.

4. Embrace Local Culture

Stay true to the local culture in everything from cuisine to decor. Display local art, offer free tours, and create an authentic experience.

5. Location Matters

Boutique hotels are often found in lively, upscale areas or high-end neighborhoods. Choose a superb setting, whether it's in nature, near the city, or with breathtaking views.

6. Unique Decor

Infuse your hotel with personalized decor. Use funky colors, local materials, and designer furnishings. Make the space visually memorable.

7. Fantastic Restaurant

Consider adding local recipes to your menu. If possible, include an exotic restaurant or bar to enhance the overall experience.

Starting a boutique hotel is about quality, style, and creating a unique experience for your guests. Learn more about managing a boutique hotel. 

What is Boutique Hotel Software? 

A boutique hotel software is an online tool designed specifically for managing bookings and payments, facilitating communication with guests, connecting seamlessly with Online Travel Agencies (OTAs), and more. 

It streamlines the operational aspects of boutique hotels, providing an integrated platform for better reservation management, payment processing, and effective communication with guests. 

Similarly, when we talk about robust digitized solutions, a Boutique hotel maintenance software enhances the overall guest experience while ensuring smooth coordination with external booking platforms to maximize occupancy and visibility.

Common Challenges & Key Features of Boutique Hotel Software

Boutique and smaller hotels face some key challenges:

  1. Coordinating with Suppliers

Smaller hotels often need to work with external suppliers for extra services, leading to lots of calls and emails. Limited staff can make it stressful, especially during busy times. Without proper tools, managing bookings and partner communication can be chaotic.

  1. Budget Concerns

Many independent boutique hotels, especially without big financial backing, struggle with budgets, worsened by the impact of the COVID-19 pandemic. Exploring revenue streams like ancillary services becomes crucial. These services, often overlooked, can significantly boost a hotel's finances.

  1. Competition

With new hotels popping up, standing out is tough, especially without big marketing teams. Boutique hotels must focus on their unique services and experiences and must use the right tools to stay competitive in a crowded market.

  1. Technology Challenges

Keeping up with fast-paced technology can be tough for smaller hotels. The variety of solutions available may seem overwhelming, requiring multiple software for different aspects. Without a dedicated IT department, adopting technology becomes a complex task that smaller hotels may find challenging.   


Boutique hotel maintenance software is crucial for keeping small luxury hotels running smoothly. It helps manage room inspections, equipment, and repairs, ensuring a pleasant stay for guests. 

Good maintenance software prevents unexpected issues and extends the hotel's lifespan. Among these, Xenia stands out as the best choice. With its easy-to-use interface and tailored features, It seamlessly integrates into hotel systems, making maintenance hassle-free. 

Picking the right software, like Xenia, is necessary for maintaining the unique charm and service quality that define boutique hotels, ensuring continued success and happy guests.

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Rated 4.9/5 stars on Capterra

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