5 Best Retail Task Management App(s) For Businesses In 2024

Published on:
June 8, 2024
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In 2020, around 125 consumer goods and retail companies filed for bankruptcy. Operating in a continually shifting retail environment, which spans numerous store locations, can be a serious challenge.

 The ability to provide consistent, quality customer experiences across the board when you are a retailer with a widely diverse footprint is central to your business success. However, the quality of service and branding may differ from store to store due to different retail management styles being deployed. 

Due to changing consumer preferences and increased market competition, store managers are always looking for ways to make their operations more efficient while improving customer service. 

Retail businesspeople have long understood that the key to success is good management. Consequently, retailers are always searching for the newest technology or methods to help them run their businesses more efficiently, give them an advantage, or allow them to enter markets before their competitors.

That is where a retail task management app comes in. Retail task management apps completely change the way retail operations are done. It allows managers to easily and remotely manage tasks, view real-time analytics, and make decisions on their mobile tablets. 

Retail task management apps optimize every area of a retail operation, from inventory execution and merchandising to compliance audits and employee training, by allowing the management team to harness the power of information gained by a retail task management app in the hands of managers.

This blog provides an in-depth look at the importance and benefits of these solutions and shows how they are the key to driving a thriving retail environment. 

Furthermore, we will discuss the top retail task management apps that can enhance your industry expertise.

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Best Retail Task Management Apps For Multi-Sized Business Operators

Before we delve into the most essential aspects of retail operations execution, let’s double down on the best retail task management apps to get an idea of how these solutions pan out against different use cases in real-life situations.

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1. Xenia - Best Retail Task Management Software

Ensuring a smooth and uninterrupted experience is of utmost importance in the retail industry, as every customer experience plays a vital role in gaining their loyalty, support, and continued patronage.

Xenia offers a personalized retail operations management experience, with a steadfast focus on customer experience in the retail industry. Understanding the need for retailers to optimize their operations, it offers a solution that caters to every operational aspect.

The feature-rich platform ensures that retail managers can customize their approach to suit the evolving demands of today’s dynamic retail environment.

Highly efficient task & order management tools ensure businesses can easily create, assign, track, and manage tasks of all sizes. From filling shelves to store audits or managing promotional activity, tasks managed through Xenia ensure unbeatable efficiency regardless of your organization or hierarchy.

This retail task management app simplifies compliance management by providing customizable templates for standard checklists and inspections. 

Furthermore, through a dedicated store task management module, adherence to safety guidelines and health code requirements easily shifts the burden of monitoring simultaneous operations and fostering an efficient retail environment.

The Actionable Insights feature in Xenia is helping fuel growth in business by giving retailers advanced reporting and analytics capabilities.

With a full overview of key performance metrics retailers can quickly recognize problems and solve them, as well as make strategic decisions on fact.

Key Features 

  • Centralized Dashboards:  A unified dashboard streamlines the whole operational process. Retailers can efficiently arrange and carry out processes across several departments and units without delays or the need to transfer between different panels or third-party applications. 
  • Real-Time Collaboration: Allows users to engage quickly with store managers, retail personnel, and stakeholders via in-app chat groups or particular task orders. This promotes enhanced communication and cooperation, hence increasing overall efficiency.
  • Ticket Routing Maintenance Request: Streamlines the process of routing tickets to the relevant departments, guaranteeing that maintenance requests and other operational tasks are swiftly attended to without impacting the user experience.
  • Multi-Location Checklists: Allows for the efficient management of work by streamlining the process. Generate novel checklists or use customizable templates to ensure consistency across different divisions or departments, streamlining procedures. 
  • Built In SOP Creator: Xenia's AI-powered SOP Builder automates the process of creating standard operating procedures, enhancing efficiency, and ensuring consistency in retail operations. 


  • Free Forever: For a maximum of 5 users, all essential functions are included. 
  • Basic Plan: $99 per month (for a maximum of 15 users) 
  • Premium Plan:  $199 per month and it allows for a maximum of 30 members. 
  • Custom:  Looking for custom pricing plans, tailored to your unique business requirements?

Feel Free to Book a Demo Today!

Rated 4.9/5 stars on Capterra
Free Version:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
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2. Verint

Verint is another leading retail task management app, offering customers cutting-edge solutions designed to optimize resources and streamline operations.

With AI-powered forecasting and scheduling capabilities, the Verint solution empowers organizations to deliver optimal resourcing models for agents or automated bots.

Leveraging thoughtful automation and workflow improvements, enables businesses to offer flexible scheduling options that balance employee well-being with business policies.

One of Verint's best features is workforce management; it can effectively manage and allocate resources through skills-based routing, real-time adherence, and predictive analytics.

The retail executive can make a decision by using the data when making decisions that can help the company optimize and increase productivity throughout the company. 

As a comprehensive, cloud-based solution, Verint provides complete agility and scalability, freeing retail businesses from the burdens of complex infrastructure and management overheads. By providing seamless integration with intuitive applications, Verint empowers workers to complete their tasks faster and smarter, no matter whether they are in the office or working remotely – meaning that businesses can respond instantly and decisively to changing customer demands and market dynamics.

Key Features 

  • Enhance workforce management by using artificial intelligence (AI) based forecasting and scheduling tools to optimize resource allocation and scheduling. 
  • Acquire important insights into the functioning of your organization and the engagement of your customers with sophisticated analytics solutions. 
  • Streamline procedures and workflows to optimize operational efficiency and productivity.
  • Guarantee conformity to regulatory prerequisites and business guidelines via increased compliance characteristics.
  • Effortlessly integrate mobile apps into current systems and apps to optimize efficiency and productivity.
  • Improve the entire customer experience by maximizing resources and simplifying processes across all communication channels.


  • Contact Vendor 

3. Pazo

Up next on our best retail task management app list, we've got Pazo.

It is a scalable operations management solution built for retail businesses in mind.

With Pazo, users can easily structure and schedule all tasks, whether they are audits, SOPs, or checklists. Using Pazo you make sure operations are running smoothly and increase efficiency and compliance with ease.

This best retail task management app allows retailers to modernize the way they surface, report, mitigate, and improve operational compliance.

By automating and centralizing task management, Pazo enables retailers to significantly improve efficiency, productivity, and compliance. By enabling the right task to be completed in the right place at the right time, Pazo ensures that operational Excellence teams can focus on delivering exceptional customer service rather than dealing with mundane administrative tasks just so they can prove that they are compliant.

One of the great strengths of Pazo is its intuitive dashboards and reports displaying the progress of the task. Managers can monitor and control their team easily so that when the task gets dicey they can very well know where it has been affecting and then they can take necessary measures to get it done properly.

Key Features 

  • Employ real-time data analysis to make well-informed choices and enhance operational efficiency. 
  • Simplify compliance procedures and guarantee responsibility for all duties and obligations.
  • Enhance facility safety and security by implementing steps to mitigate hazards and provide a secure environment for customers and staff. 
  • Get notifications automatically for crucial tasks and deadlines, guaranteeing prompt completion and compliance with schedules. 
  • To promote customer happiness and loyalty, merchants may improve operations and provide great service.


  • Starting from $18

4. ZetesAthena

ZetesAthena is transforming retail task management, providing a complete solution for the intelligent management and real-time tracking of all tasks across your retail estate.

The all-encompassing platform provides you with the capability to streamline and automate the many repetitive processes you will undertake across your estate such as; stock checking, returns processing, and shelf replenishment to name but a few of the many tasks; leaving your colleagues time to deliver an exceptional customer experience.

Without breaking stride, store managers or supervisors can set tasks and assign these to the most suitable members of staff whenever necessary.

ZetesAthena provides employees with improved and expedited execution of tasks, allowing them to interact more with clients, resulting in higher overall satisfaction. This shows ZetesAthena’s dedication to consumer satisfaction, while also being a value-driven solution for customers.

Key Features 

  • Obtain immediate and accurate information on inventory processes, enhancing sales efficiency and customer contentment. 
  • Effortlessly get notified for activities that are outstanding or late, establish priorities, assign duties to others, and monitor progress. 
  • Effectively oversee Click and Collect operations, providing support to major European retailers in fulfilling the requirements of contemporary omnichannel shopping.


  • Contact Vendor

5. Zipline

When it comes to creating amazing in-store experiences, elite retailers turn to Zipline is leading retail task management app.

Driven by the profitability power of highly engaged store employees, Zipline gives top-tier stores a communication tool that allows headquarters to communicate with stores up to 10 times better while giving them visibility into what’s happening at each store. 

Retail Zipline is designed to streamline the communication and collaboration that goes into retail organizations. Creating an easy-to-use platform, that can be accessed anywhere and anytime, allows teams to work better together to achieve a common goal. 

Key Features 

  • Promote synergy and cooperation among staff members by offering a centralized platform for real-time communication, official notifications, and information updates. 
  • Optimize task assignment, monitoring, and fulfillment using a user-friendly task management system, facilitating streamlined operations and prompt job execution. 
  • Easily do comprehensive retail audits using integrated tools for creating, scheduling, and carrying out checklists. Analyze areas for improvement, guarantee adherence to standards, and maintain store conditions to provide outstanding client experiences.


  • Contact Vendor

Why Should You Use Retail Task Management App?

Using a retail task management app brings multiple advantages to your business. Let’s go through some of these.

Efficient Task Management: Retail task management gives you the power to manage your store tasks effectively, increase operational efficiency, and improve resource utilization. The apps automate tedious manual processes making the task management process a breeze, enabling your staff to spend less time on tasks and focus more on customers, as well as service excellence.

Time Tracking: Easily gauge the productivity of your team by keeping taps on the amount of time they are spending on a given task and identify areas of improvement. By gaining insights into task durations and resource allocations, you can make informed decisions to optimize workflows and improve overall efficiency.

Mobile Accessibility: Sales through mobile devices are expected to make up 4% of total retail sales by 2025. Mobile access ensures that these apps can be used to stay productive on the go. Whether you’re at the office or in the field, your team can conveniently access and update important data using smartphones or tablets, promoting real-time collaboration and informed decision-making.

Retail Audits: Retail solutions enable ongoing store audits to ensure operational compliance with company standards. By instantly triggering Store Auditors or field managers to submit review reports at the required intervals, these applications are able to assure consistency and high quality across all locations.

Store Calendar: Retail executives can track to-do lists and scheduled events with this convenient store calendar feature. Get notifications for upcoming deadlines so you can complete your tasks on time and never let your customers down.

Ticket Tracking: It was recently found that 1 in 5 Gen Z is influenced by the number of likes or positive comments on their posts to think about buying a product. This shows that social validation is key, and if a company can leverage customer feedback to its advantage, it will be one step ahead of competing brands. 

In this regard, features that can facilitate keeping track and documenting interactions are crucial for prompt issue resolution. 


The worldwide smart retail industry is expected to be a $58.4 billion market by 2026.

So the importance of retail task management apps cannot be overstated in today's fast-paced retail environment, and innovative solutions play a big role in optimizing store operations, improving employee productivity, and ultimately delivering exceptional customer experience. 

Among countless options, Xenia raises the bar, delivering a robust set of features designed to streamline task management, drive efficiency, and help lead companies to success.

Given its intuitive interface, comprehensive features, and commitment to customer satisfaction, Xenia gives retailers the ability to overcome challenges, seize opportunities, and thrive in the increasingly competitive world of retailing. 

If you’re looking for a reliable, user-friendly retail task management solution, it's clear that Xenia remains the obvious market leader.

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