What Is QSR Experience + 7 Best QSR Management App(s) For Food Businesses

Published on:
February 23, 2024
Read Time:

There’s been a surge in the presence of food businesses on virtually every street corner. Local mom-and-pop shops, casual eateries, fast-food franchises, fine dining establishments – the list goes on. This is why the restaurant sector is such a competitive market. 

According to IBISWorld, there will be 204,000 fast-food restaurants in the United States by 2024.

Restaurant owners have to stay on top of their game or risk losing customers to competitors that provide better food or serve their clients quickly. The quick service restaurant (QSR) experience determines the fate of many businesses.

A QSR experience is a word used by restaurants to describe the service they provide to their clients. Restaurants must grasp what is QSR experience, quick service restaurant trends, the distinction between QSR and casual eating, and how to improve a customer's QSR experience.

We've gathered some facts to assist restaurateurs in better understanding the QSR experience, as well as some measures they can do right now to serve and please their consumers.

A QSR experience is a word used by restaurants to describe the service they provide to their clients. Restaurants must grasp what a QSR experience is, the distinction between QSR and casual eating, and how to improve a customer's QSR experience.

Sign up to get expert articles, guides, tips, and inspiration straight to your inbox.
You're in! Look out for our emails in your inbox.
Oh no! Something went wrong while submitting the form.
Our Top Picks
The Workforce Operations Platform for Frontline Teams
Rated 4.9/5 stars on Capterra
Free Version:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
Download Xenia app on

What is a QSR Experience?

The first step toward success is to understand the quick service restaurant (QSR) experience. This is a restaurant phrase that is most often associated with fast food.

QSR experiences can be found at a variety of restaurants, including fast-food restaurants (such as McDonald's, Subway, and Burger King), buffets, and other franchises that employ the QSR experience concept to serve their clients. 

These restaurants place a premium on practicality and serving a large number of customers as fast and effectively as feasible.

Characteristics of QSRs

Customers who dine at a quick-service restaurant have specific expectations.

They want nice cuisine quickly and without paying quite a bit for it. If the restaurant achieves these expectations while also providing a nice experience, the consumer is more likely to return.

In the United States, the fast food market is valued at $362.3 billion and is expanding at a pace of around 3%, according to data from IBISWorld.

Restaurants that provide a QSR experience can offer a wide variety of meals. However, their approaches to ensuring that both regular and new clients are treated fast and properly will be very similar.

Here are four ways QSRs may improve their visitor experience:

  • Concentrate on the whole customer and team experience. QSRs must establish trust and confidence by reevaluating the customer experience from the eyes of both guests and workers.
  • Build trust by discussing your changes loudly and proudly. Increase the visibility of your beneficial adjustments to assist your customers and workforce.
  • Create a smart kitchen. Integrate automation and artificial intelligence into back-office activities.
  • Streamline your operations. Rethink the storefront's function as drive-thru, delivery, and smartphone ordering dominate the QSR market.

6 Defining Features of a Quick Service Restaurant

QSRs, often known as quick food restaurants, takeaways, or takeout establishments, share the following fundamental features:

1. Simple Menus

QSR menus specialize in a single kind of cuisine that can be served quickly and efficiently upon request. They usually have a minimal amount of standardized menu items with little customization other than what is currently on the menu. Burgers, pizzas, Chinese cuisine, and fish & chips are among the most popular menu items.

2. Low Price Point

QSRs are all about providing value for money, lowering expenses via efficiency, and servicing as many consumers as possible. A meal usually costs less than $10, as opposed to the $15-20 you may pay per person in a casual dining restaurant.

3. No Table Service

QSRs often do not provide table service, if they have tables at all, and only have people working behind the counter. The consumer pays for the meal online, via an app, at the counter or kiosk - and you pay before you eat at a fast-service restaurant.

4. Limited On-Premise Dining

QSRs are more about consuming food away from the restaurant than dining in, whether it means taking it with you or buying online for delivery. Many fast-service restaurants might have some tables or benches where customers can consume their meals, but the dining areas are usually small and sparsely designed.

5. Consistent Product

QSR meal products are assembled quickly and efficiently in order to achieve maximum uniformity. QSRs often have many locations providing the same menu, and the goal is to provide the same experience regardless of which shop the consumer comes into.

6. Late Opening

Quick-service restaurants often remain open late to provide a convenient, cost-effective meal at any time of day. Typically, a takeout or fast food restaurant will be open until 11 p.m. or later, with some even remaining open 24 hours.

7 Best QSR Management Apps in 2024

To help you further understand the real-life application concept of QSR applications, let's double down on some of the best QSR management software to date.

1. Xenia - Overall No. 1 Best & Free QSR Management Software

Xenia Restaurant Operations Management Software
Xenia Restaurant Operations Management Software

Xenia stands out as powerful restaurant management software that includes essential Quality Restaurant Software (QRS) capabilities designed for smooth backend operations. 

This comprehensive platform includes workflow management, user-friendly checklists, efficient task scheduling, an integrated audit system, and other features. 

Restaurant owners and managers may use Xenia to optimize their QSR operations, increase efficiency, and maintain a disciplined approach to managing different aspects of their organization.

Key Features

  • Scheduling: Since staffing is one of the most expensive aspects of running a fast-service restaurant, Xenia gives you complete control over staff and work schedules.
  • Tasks & Work Orders: Create, allocate, and monitor different restaurant responsibilities. This ensures that each team member is aware of their obligations and contributes to the establishment's general flawless running.
  • Chats: Identify problems immediately and guarantee openness and accountability via DMs, group communications, and quick service-related discussion threads.
  • Corrective Actions: Using conditional logic and monitoring completion, create resolution mechanisms based on quick service inspections.
  • Temperature Monitoring: The software monitors the temperature of refrigerators, freezers, and other storage units in real-time. It alerts users when temperatures exceed acceptable thresholds, helping with the avoidance of food spoilage and the preservation of quality.


  • Free Forever: Free trial for up to 5 users
  • Starter: $99 / month for 15 users
  • Premium: $199 / month for 15 users with unlimited access to all the core features
  • Custom: Need something tailored to your organization?

2. Toast POS

Toast vs Clover 2024: Feature, Support, and Price Comparison

Toast POS provides a complete solution for restaurants of all sizes, including front-of-house, back-of-house, scheduling, delivery, and inventory management functions.

Its cloud-based software enables data access from any device, any place. 

The quick service restaurant app is also compatible with their POS terminal and portable device. If you're seeking for free restaurant management software, Toast POS offers a Quick Start Bundle that includes the software's essential features.

Key Features

  • Self-Ordering Kiosks: Toast kiosks, which have been shown to minimize wait times, provide clients control over their dining experience while freeing up staff for other tasks.
  • Kitchen Display System: Toast Kitchen Display System (KDS) integrates your front-of-house and kitchen personnel effortlessly, allowing them to serve unforgettable menu items.
  • Mobile Order & Pay: Provide an effective, flexible service model that will help eliminate lengthy lines, reduce wait times, and simplify checkout for both customers and workers.


  • Quick Start Bundle: Free
  • Core: $69 per month
  • Growth: $165 per month
  • Custom Pricing: upon request

3. Restaurant365

Restaurant365 Reviews 2024: Details, Pricing, & Features | G2

Restaurant365 is a cloud-based restaurant management software that allows owners to manage their bookkeeping, staffing, and operations all in one place.

This platform can be connected with over 70 POS systems, providing for seamless QSR operations from front to back of the house. 

Managers can better maintain inventory, monitor changing schedules, and complete administrative chores faster with everything in one spot.

Key Features

  • Automate Inventory: Simplify inventory counts, move inventory easily, and break down menu item costs to identify and address issues or opportunities.
  • Forecast With Precision: Predict your labor and inventory requirements with confidence, whether it's Super Bowl Sunday or a calm Monday.
  • Commissary: Commissary enables consistent food production and ingredient utilization across all of your restaurant locations.


  • Essential: $435 per month per location
  • Professional: $635 per month per location
  • Custom: request for a quote

4. Foodics

Sorting Categories – Foodics - Help Center

Foodics is one of the best restaurant management software solutions on the market, and it is utilized by well-known companies such as Cinnabon, Dunkin' Donuts, and Starbucks.

It can process orders and accept numerous payment ways as a POS system by interacting with third-party QSR management apps. 

Owners can additionally leverage the platform's menu engineering capabilities to discover popular menu items and make data-driven choices. 

Restaurants can set up their own loyalty rewards program by identifying the exact incentives that consumers demand using Customer Relationship Management (CRM).

Key Features

  • Self-Ordering: Increase your average revenue by raising the average order size per client while cutting restaurant expenses by boosting operational efficiency.
  • Payment Kiosk: Foodics Pay is a payment system that is linked with your Foodics Cashier App. Accept all card payments securely, including daily bank account sync.
  • Customer Display: Elevate your customers’ checkout experience with a single 8-inch display that lets them confirm their orders and tap to pay.


  • Starter: $53 per month
  • Basic: $99 per month
  • Advanced: $166 per month

5. HotSchedules

HotSchedules Review | PCMag

HotSchedules is a restaurant management software that focuses on staff scheduling.

Managers often spend a significant amount of time establishing staff member schedules to cover every hour of operation and handle the surge of consumers. 

HotSchedules makes this process simple with its drag-and-drop tool for creating and swapping schedules, as well as providing precise estimates to avoid understaffed shifts. 

Key Features

  • AI Forecasting: Predict future demand, get control of your labor and inventory budgets, and develop on a never-before-seen scale.
  • Recipe and Menu Engineering: Plan your price, portions, margins, expenses, and buying plan, then use one click to post allergies and nutritional information to all digital sites.
  • Dynamic Production: With dynamic digital production plans that guide kitchen crews through food preparation and manufacturing, you can provide a consistent customer experience while also reducing waste. 


  •  Available for a free 30-day trial

6. Posist Restaurant POS

Posist Cloud Kitchen Management Software Software Reviews, Demo & Pricing -  2024

Posist Restaurant POS is a cloud-based restaurant management software designed for businesses with many locations. Its point-of-sale system can be automated across all locations and takes payments via numerous methods. 

Staff can quickly produce kitchen tickets, divide bills on request, and track turnaround times to optimize serving time to clients. Owners may examine statistics and full sales figures from all of their locations in one spot.

Key Features

  • Flexible POS System: Track and optimize table turnaround time to serve maximum customers.
  • Omnichannel Ordering System: Our restaurant POS allows you to take orders from numerous Online Ordering Channels right at the POS, providing a hassle-free experience for businesses.
  • Multi-lingual Support: Restaurant operators can translate their POS ordering website/ app into different languages. 


  •  Starts at $200

7. Square Point of Sale

POS Software | Point of Sale Systems | Square

Square Point of Sale is an all-in-one restaurant management software that includes a variety of functions to assist company owners with their day-to-day QSR operations. 

Payment processing, table management, and inventory management are all features of the platform that can help link the front and back of the house, eliminating erroneous or missing orders.

Restaurants can employ online ordering to make takeaway and delivery more convenient for consumers while also increasing income sources.

Key Features

  • Checkout: Make your checkout process unique to keep your line moving and your consumers satisfied.
  • Online Ordering: Sell online and in-store, with your sales and inventory automatically synced with your Square POS.
  • Reporting and Insights Dashboard: Discover new insights about your business with Square Analytics and intuitive reporting options.


  •  Free
  •  Plus: $60 per month
  •  Premium: custom pricing


The efficiency of any restaurant company is critical to its QSR experience. Restaurant management software may assist owners and managers in streamlining their procedures, reducing manual labor, and gaining a better understanding of their restaurant's QSR operations. POS systems, for example, include many capabilities that are appropriate for small companies and organizations. 

Looking up the name of the restaurant management software will also help you discover whether it is well-known in the business and see who its existing clients are. 

It may take some time to learn how to use restaurant management software, but it may be a worthwhile investment that allows you to save more money and develop your company.

Unify Operations, Safety and Maintenance
Unite your team with an all-in-one platform handling inspections, maintenance and daily operations
Get Started for Free
Improve Your QSR Platform Accountability with Xenia, Today!
Get Started for Free
Rated 4.9/5 stars on Capterra

Latest Articles

Frequently Asked Questions

Got a question? Find our FAQs here. If your question hasn't been answered here, contact us.

Illustration for empty FAQ section.
No FAQs Found

Looks like there's no data available in our FAQ section at the moment.