Front of House (FOH) is the portion of hotel operations that interacts with guests directly.
The "Front of the House" refers to the area and people of a hotel that work directly with guests, completing operational tasks such as check ins and check outs. The hotel employees that work in the front of house tend to work in shifts, with some covering overnight shifts so that there is always someone available to help guests if necessary.
A thriving front of house directly translates into an overall positive guest experience. Managers of front of the house operations can pick up resources and information that help empower teams to provide better service. Here are a few that may be of interest:
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