A tiny piece of glass in your minestrone soup is the perfect way to spoil an otherwise great evening at the restaurant.
Take a moment to contemplate the journey of this intrepid traveler, a hitchhiker of sorts, as it made its way from the kitchen's bulb to ultimately finding its way into your customer's bowl.
Your customer is mentally reliving this same trip right now; the only difference is that they're also adding background scenes of a filthy sink, cooks working without hairnets, and broken pieces of glass everywhere to the story.
In a world where imagination can easily transcend reality, how can you maintain your customers' fleeting and valuable satisfaction with your eatery?
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In a world where imagination can easily transcend reality, how can you maintain your customers' fleeting and valuable satisfaction with your eatery?
Negative reviews can spread rapidly across social media and review platforms, deterring potential customers and damaging your establishment's standing in the community. It takes around 40 positive interactions to offset one negative review. This lasting damage not only affects customer views but can also strain ties with suppliers and partners.
If you're a manager or owner of a restaurant, you can think of a laundry list of obstacles that could destroy the vibe you've worked so hard to establish. Misplaced requests. Known allergies among customers. Subpar dining experience and service. In the annual report of physical contamination incidents reported to the FSA, over 10% were a result of glass contamination.
Food safety implies more than just taking precautions to avoid food-borne diseases. It is all about assuring quality in terms of food and ambiance. Food safety is an essential component of quality assurance.
What is Food Sanitation?
Food sanitation, a subset of food safety, refers to activities carried out inside food facilities to create a more suitable environment for food preparation. It strives to remove food safety threats, especially sources of contamination, to guarantee that customers' food is safe and free of foodborne disease.
Food sanitation involves precise criteria, or food sanitation guidelines, established by state and federal government agencies to assist in maintaining the cleanliness of the facility, including food contact surfaces, equipment, and other locations along the food supply chain.
The manager is responsible for understanding the food sanitary laws and ensuring that all personnel are properly trained to follow them.
Glass Contamination in Food
Glass is the most hazardous contamination in the food sector. Many food and beverage products are packed in glass containers; however, when these glass jars or bottles shatter during production, glass particles can also be detected in the food or beverage products.
Labatt Brewing Company faced this kind of foreign body contamination in April when the beer company withdrew its trademark Stella Artois products throughout Canada due to the possibility of glass contamination.
In addition to providing a health concern to customers who bought the contaminated batches, this recall damaged consumer confidence even more since they were urged to throw away the bottles of beer and could not return them for a refund.
Nestlé made news a few years before this event for launching a huge food recall throughout the United States. In the spring of 2016, the company recalled roughly three million boxes of frozen pizzas after customers discovered bits of glass in them.
Additionally, the presence of glass pollutants might have impacted Stouffer's lasagnas and Lean Cuisine meals. The food industry lost millions of dollars due to just one recall.
How Does Glass End Up in Food?
Fragments of glass can get into food in a number of ways, most often due to carelessness or mishaps that occur when preparing, packing, or transporting food. Here are a few instances:
- Supplier's Quality Failures: Sometimes, the issue may originate from outside the kitchen. Supplier's negligence in quality control, such as packaging food in damaged containers, can introduce glass into the food. Strict checks and balances in sourcing are crucial to prevent this, including regular inspections of deliveries and building strong relationships with trusted suppliers who adhere to high-quality standards.
- Manufacturing Breakage: Glass containers or equipment used in food processing could break or shatter, allowing fragments of glass to infiltrate the food. This can happen if the glass is subjected to a manufacturing flaw, incorrect handling, or high pressure.
- Contaminated Ingredients: Glass pieces can be found in food preparation components (e.g., spices, condiments). Fragments of these substances could combine with the food if the glass packing is destroyed or weakened.
- Packaging and Transportation: Glass containers used for food packaging can break or fracture during shipping or handling. It can happen as a result of hard handling, crashes, or insufficient protective measures. Glass particles can infiltrate the food within if the packaging is destroyed.
- Mishaps during Food Preparation or Storage: Mishaps in commercial kitchens or food service facilities can result in glass breakage. Dropping a glass dish or container, for example, might cause pieces to move around and possibly contaminate surrounding food items. Light bulbs are a common component in all businesses; any breaking of these objects can result in the ad hoc distribution of fragments of glass in any direction below.
- Training and Time Management: Rushing through food preparation increases the risk of accidents. Proper training in handling glass containers, along with adequate time management, can prevent this issue. Investment in comprehensive training and staffing is essential, ensuring that the kitchen is never understaffed during busy periods, and staff members have the time they need to prepare food safely.
- Machine Malfunction and Technology Limitations: Machines used in food preparation must be maintained and calibrated regularly to detect glass fragments. Older or subpar technology might not be up to the task, requiring investment in cutting-edge technology. Regular maintenance checks, along with a willingness to invest in new equipment when necessary, can prevent this problem.
Food makers must undertake tight control procedures, including adequate inspection and monitoring, to avoid glass contamination. This involves routine equipment maintenance, ingredient checks, and stringent packaging processes.
Furthermore, food handlers and operators should have a clean and safe working environment to reduce the possibility of glass shards getting into the food.
Avoiding Glass Contamination
A glass management program is a written system that specifies the methods for identifying, preventing, minimizing, responding to, inspecting, and verifying glass in your food industry.
The main goal and objective is to prevent glass from contaminating your food product. Your glass management program should include details on how your food company will:
- Determine glass and glass contamination
- Prevent and reduce possible contamination
- Respond to glass breakage and product contamination with glass
- Check to ensure that your system is operational and effective
- List the Presence of all Glass Items
You can't prevent what you don't know. Recognize the risks associated with glass fragments and where they are placed inside your business's premises.
A wide variety of everyday items, including windows, screens, measuring tools, instruments, facility illumination, clock faces, and raw material packaging, are made of glass. The items and locations can then be recorded in a glass register.
FYI: A glass register's goal is to delineate and identify probable sources of foreign matter contamination related to glass objects. This would also apply to other materials, such as fragile plastic.
- Prevent or Minimize
Various measures can be taken to eliminate or significantly reduce the likelihood of glass contamination. Segregated storage of glassware, light coverings, film barriers, inspections, and zero tolerance are some options.
- Corrective Action Procedures
Some sort of immediate CAPA plan is essential to handling issues like glass breakage or contamination. Remedial measures, cleanup, and product quarantine protocols must be in place.
- Immediate Isolation
Identify and isolate the contaminated batch or product
- Root Cause Analysis
This may involve examining the entire production process, including sourcing, handling, processing, and packaging
- Documentation
Documentation is vital for analysis, reporting, and implementing preventive measures
- Communication
Communicate internally within the organization and externally with relevant authorities for public safety and regulatory compliance
- Product Recall
Provide clear instructions to consumers on returning or disposing of the affected products
- Quarantine and Disposal
Develop a secure disposal plan to eliminate the risk of further exposure
- Review and Adjust Procedures
Review existing procedures and protocols to identify weaknesses and adjust procedures to prevent a recurrence
- Employee Training
Conduct additional training for employees involved in the affected process to ensure awareness of proper protocols and preventive measures
- Supplier Assessment
Evaluate the sources of raw materials or ingredients to determine if the contamination originated from external suppliers
- Sanitization and Cleaning
Conduct a thorough cleaning and sanitization of the affected production area and equipment
- Verification and Validation
Verify the effectiveness of corrective actions through testing and validation procedures
- Continuous Monitoring
Implement continuous monitoring procedures to detect any signs of potential contamination early on
- Regulatory Reporting
Provide all necessary documentation and updates as required.
- Inspection of Condition
After identifying the location of your glass items, it's crucial to establish an integrity-checking program. Regularly inspect the glass items to ensure they are intact and free from breakages.
These checks should be incorporated into routine assessments, performed based on the level of risk, or as part of your daily pre-operation checks. This proactive approach helps maintain the safety and functionality of the glass containers/utensils by promptly identifying any issues and addressing them before they escalate.
- Evidence for Verification
Keeping records is one technique for showing the development and execution of your glass contamination prevention program. This is a prerequisite if you are certified against a GFSI-recognized standard.
Some examples of common records include inspection checks, broken products, customer complaints, non-conformances, and the steps taken to address them, along with an analysis of the underlying causes.
- Be Cautious about Packaging
Extra vigilance is essential if your food business packs products into glass. Glass breakage and cleaning methods must be defined to guarantee that no broken glass is overlooked or allowed to end up in the product at a later point in time.
Common Methods for Glass Detection in Food
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X-Ray Devices
Some of the most often used food safety technologies in the food business are X-ray machines. They are used to safeguard customers from foreign body contamination, assure food quality, safeguard a brand's image, and avoid costly recalls.
Metal, glass, mineral stone, calcified bone, and high-density plastic and rubber can all be detected by X-ray devices. These devices can additionally be used to weigh things and count their constituents (for example, how many grapes are in a single lot). X-rays are also used to detect missing or damaged components, monitor fill levels, assess seal integrity for trapped pollutants or food products, and inspect packaging for damage.
While these advantages should be sufficient to persuade food producers to invest in this food safety equipment, X-ray detection does have certain limits. The technology is insufficiently sensitive to identify less dense items like paper, cloth, or hair. It is also known that the gadget has trouble scanning items with random textures that are thick.
Make a Checklist
Make a thorough checklist that includes all elements of food safety, including food handling, storage, cleaning procedures, equipment maintenance, and personnel hygiene. This checklist will be used as a reference during self-audits to ensure that no key areas are missed.
Track Kitchen Logs
Using an itemized checklist in your restaurants allows you to convey that information to your personnel. Without them, you open yourself up to the trap of tribal wisdom.
Food safety records include much more than just cooking and chilling. Prep lists, inventory, trash tracking, clean lists, line checks, and more are available. All of them, even those that do not directly deal with food, contribute to food safety at your restaurant.
Having these procedures in place, however, is just one half of the puzzle. It would be best if you guaranteed that they are followed daily, which is why reporting is critical. Accurate reporting logs will provide you with practical suggestions and comments to share with your team.
Plan Regular Audits
To evaluate adherence to food safety regulations plan routine self-audits. Depending on the size and complexity of your restaurant, these audits should ideally be performed monthly or quarterly.
Examine Patterns
Analyze the data from self-audits to discover reoccurring problems. Investigate typical sources of probable infringement.
Implement Corrective Measures
Assign particular staff members responsibility, create deadlines, and monitor progress. To address identified weaknesses successfully, these activities may include extra training, equipment improvements, or pest treatment.
Keep up with Local Regulations
Check local health code rules regularly and subscribe to industry publications for best practices, or get to know your local health regulation agency.
Xenia - The Best Food Inspection Software
With Xenia, you can automate all of your inspections and audits. You will save up to 60% of your time this way. With a tablet or smartphone and our inspection software, you can quickly plan, carry out, and follow up on virtual inspections.
Key Features
- Operations Templates: Use a customizable health inspection form builder, weighted scoring health and hygiene assessments, geo stamp-based inspections, QR code-based access inspections and checklists, and an inspection template library.
- Tasks & Work Orders: Task assignment and scheduling software for advanced health inspections. The ability to access Xenia from any location at any time allows for the continuous monitoring and maintenance of food safety protocols.
- Chats: Quickly detect concerns and guarantee transparency and accountability via DMs, group messages, and discussion threads connected to inspections.
- Corrective Actions: Develop health inspection-based resolution methods with completion tracking and conditional logic.
- Temperature Monitoring: You can check the temperature of your fridge, freezer, or other storage item in real time using this program. It helps keep food fresh and prevents spoilage by alerting when temperatures rise over or fall below certain thresholds.
Bottomline
Keeping guests safe should be a primary consideration if you work in the hospitality business. Anyone working in the food sector must make compliance with food safety rules an integral part of their daily routine,.
Every action you take on a daily basis should have the goal of actively avoiding health code violations and maintaining food safety standards. This ensures you're constantly operating a tight ship by carrying out all the right procedures!
Why let a challenge remain an obstacle when it can be a catalyst for growth? Don't wait to tackle this critical issue.
Streamline Food Safety, Maintenance and Daily Operations with Xenia
Xenia unifies food and beverage operations with tools to standardize, track and measure work across every team, asset and facility.
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Our customers love Xenia's robust use cases including:
Food Safety Management
🌡️ Automatic Temperature Monitoring
Xenia leverages temperature sensors that utilize both Bluetooth and LoRaWAN technology to transmit data reliably to your Xenia account. The monitors work continuously in a range of 40°C to 125°C and an accuracy of +/- 0.4°C. When an temperature deviates from a pre-set acceptable range, management is notified to investigate and resolve.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Compliance Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Daily Operations
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
📆 Recurring Tasks
Create recurring schedules for review meetings, inspections, cleanings and more.
💪 Team Accountability
Defeat pencil whipping and disorganized responsibility assessments by standardizing operations with Xenia. Track time, collect photos, send messages and ensure high quality work.
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
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