10 Best Intouch Insight Alternatives for Businesses In 2024

Operations
General
Published on:
June 9, 2024
Read Time:
9
min

The key difference between an average and a striving brand is operational efficiency.

Fundamentally, operations excellence is dependent on your team's capacity to accomplish two primary objectives: guaranteeing profitability in every location and continuously providing outstanding customer service. The latter is crucial, given its correlation to a business's revenue.

Surprisingly, 84% of companies that prioritize improving customer experience say that their financial performance has improved.

So how do you overcome operational challenges to boost your business's success?

Digital tools have brought drastic development in ensuring accountability and completion of detailed procedures while maintaining transparency. 

One such effective solution is Intouch Insight with the primary objective of helping multi-location and multi-unit businesses achieve operational excellence so they can forge customer loyalty.

However, what if you're searching for something advanced and more focused on improving overall business accountability? 

This post showcases some of the best Intouch Insight alternatives that can significantly improve your business’s operational excellence, performance and overall accountability.

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Best Intouch Insight Alternatives For Your Business

Let's double down on the best & free Intouch Insight alternatives to help you potentially scale your platform.

Our Top Picks
#1
Xenia
The Workforce Operations Platform for Frontline Teams
#2
GoAudits
Good for multi-sized businesses
#3
eMaint
Broad spectrum tool for multi-niche platforms

1. Xenia - Overall No. 1 InTouch Insight Alternative

Xenia: The Workforce Operations Platform for Frontline Teams
Xenia: The Workforce Operations Platform for Frontline Teams

As one of the best & free Intouch Insight alternatives to date, Xenia comes as a leading operational efficiency platform with a blend of different features to help managers get by a wide variety of work orders.

Think of inspections and audits, corective actions, elevating employees' performance, or incentivizing it - and literally all types of operations.

Ultimately, with Xenia, you are looking at a solution that centralizes operational efficiency that helps to improve your business's overall accountability factor!

For instance, if we look at inspections, which is one major part of any industry or business's operations model, you can use Xenia to transform routine workflow into digitized processes - and that too through customizable checklists, AI powered SOPs and vice versa.

In that order, the major switch from Insight Intouch to Xenia reportedly results in a more dynamic and user-friendly workflow that spans over a centalized dashboard.

That way, managers can access their account to see simultaneous processes, completed vs. pending activities etc. In addition to that, should there be a need for an additional task, or something that requires a corrective action, it can be added to the existing task, and re-assigned to the assignees.

The tool offers Data collection and analysis for organizational risk, claims, safety, quality, and compliance. The addition of AI-powered SOPs improves overall work, making it easier to create standardized processes that can be instantly shared with people from inside and outside your organization.

Other than that, once created, SOPs are automatically maintained in your dashboard, allowing you a full range of access, customization and the ability to make or deduce any changes to them.

The combination of different robust features in this software extends beyond Insight Intouch's capabilities, delivering an extensive remedy to the ever changing challenges.

Key Features

  • Operation Teamplates: Comprehensive library of inspections, checklists, SOPs and logs to standardize processes, improve work quality and collect data from frontline operations.
  • Tasks and Work Orders: Create any number of task and/or work orders for your teams to effectively delegate activities, and then gauge performance and process completion, every step of the way!
  • Real Time Chats: Direct messaging, group messaging, and discussion threads for quickly identifying concerns and assuring openness and responsibility.
  • Reporting & Analytics: Manage and measure every aspect of your operation from task and work order performance for a more measured and incentivized approach.
  • Inspections & Audits: Find yourself in need of conducting on-site inspections & audits for preventive or any form of maintenance, or any other process? Conduct thorough inspections to ensure compliance with regulations (OSHA, ADA, FSMA, etc.)

Pricing 

  • Free Forever Plan: Supports up to 5 users with access to all the basic features.
  • Starter Plan: $99 per month for up to 15 users. Comes with access to core features.
  • Premium (Best Value): $199 per month for up to 15 users with access to advanced features.
  • Custom: Looking for something different for your company?

Book a free demo today!

Rated 4.9/5 stars on Capterra
Free Version:
Pricing:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Pricing:
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
Download Xenia app on

2. GoAudits

GoAudits is an innovative mobile auditing platform that goes beyond traditional internal audits, self-inspections, and compliance checks.

GoAudits allows managers to conduct detailed health and safety risk assessments, establishing a solid framework for compliance, quality and safety checks.

This software provides a customized approach to audits with a configurable checklist builder and digital inspection features. It empowers businesses to develop checklists that are exactly tailored to their needs, instilling a feeling of ownership and accuracy in the auditing process.

As a robust Intouch Insight alternative, GoAudits comes with all the bells and whistles to help you optimize and scale your business, while improving the accountability factor simultaneously.

Key Features 

  • User-friendly scheduling and assignment system to efficiently organize and delegate auditing duties.
  • Use mobile forms to conduct audits on the move, increasing flexibility and accessibility.
  • Tailor your audits using a checklist builder that adjusts to your company's specific needs.
  • Implement corrective actions as soon as possible to ensure that identified issues are resolved.
  • For maximum efficiency, use an integrated task management system to streamline your audit-related tasks.
  • Dashboards for Reporting and Insights to gain a comprehensive perspective of your audit performance 

Pricing 

  • Starter: $ 12 per user/ month
  • Enterprise Package: $ 35 per user/month 

3. eMaint

Up next on our Intouch Insight alternatives list, we've got eMaint.

This front-line Computerized Maintenance Management System (CMMS) is another powerful mobile auditing platform. This Intouch Insight alternative improves maintenance operations and increases asset dependability.

Why so?

Maintenance is a huge part of how businesses, especially their assets and equipments perform.

Especially, if you happen to own a customer service focused platform with people frequenting your establishment, you'd want your assets to be in top notch condition. That's why maintenance, equipment reliability and overall establishment condition matters in terms of improving or degrading the operational efficiency of a business.

Moving on, eMaint provides tools that enable businesses to regain control of their work backlog, keep ahead of incoming tasks, and increase worker productivity. This strategy guarantees that maintenance activities are proactive rather than reactive.

API customization of this tool not only improves operational efficiency but also saves money and resources. The seamless integration of processes enables a unified approach to maintenance, solving the exact problems that might have led to a search for Insight Intouch alternatives.

Key Features 

  • Use eMaint's work order management solutions to effectively regulate the work backlog, track future tasks, and boost labor productivity.
  • Increase the dependability of your assets, eliminating unnecessary downtime and assuring maximum performance.
  • Use the CMMS to increase the lifespan of your industrial equipment, boosting sustainability and cost-effectiveness.
  • Ensure that your firm runs within the proper legal frameworks by being compliant with industry norms and laws.
  • Keep track of the labor, projects, and resources in the current queue to optimize resource allocation.
  • Use the built-in ROI calculator to justify the cost of the CMMS by offering clear insights into the prospective savings and advantages.

Pricing 

Contact Vendor for tailored pricing quotation 

4. GoSpotCheck

GoSpotCheck is a field execution software created exclusively for frontline teams.

Not only does it improve teams' accountability, but also implements a check and balance system where every aspect of operational efficiency can be accounted for.

As one of the best  Intouch Insight alternatives, this tool empowers managers with the ability to keep tabs on daily task management, mobile audits, and training resources. The latter is for helping staff with their overall performance & KPIs.

GoSpotCheck goes beyond standard task management by delivering a mobile-centric platform for daily task planning, assignment, and execution.

Most significantly, it provides a comprehensive solution for conducting audits easily while gathering real-time data critical for sustaining operational excellence.

Key Features

  • Using a mobile-centric platform, efficiently plan, allocate, and execute daily tasks, improving operational uniformity.
  • Capture and manage visual data in real-time, ensuring that every element of operations is captured for analysis and development.
  • GoSpotCheck provides mobile temperature collection, assuring compliance with food safety requirements by addressing specific demands in the restaurant sector.
  • Use analytics tools to analyze and improve operational quality, employing data-driven insights for continuous improvement.

Pricing 

Contact Vendor for customized pricing quotation

5. CoInspect

The last tool on our best Intouch Insight alternatives list is CoInspect.

This application is specifically intended to manage and oversee compliance standards and they way they're implemented.

CoInspect is the ideal tool for restaurants seeking a holistic approach to compliance management in the food domain.

Unlike Intouch Insight where synchronization errors may jeopardize data integrity, CoInspect offers a mobile application that guarantees daily business opening and closing checks are not only done but also optimally documented.

Key Features

  • Document and execute daily opening and closing checks promptly, supporting operational excellence.
  • Use effective logbook strategies to improve communication and documentation within management teams.
  • Address compliance proactively by utilizing industry-specific corporate audit processes.
  • Ensure HACCP and FDA compliance while delivering a bespoke solution to the restaurant industry's particular difficulties.
  • Performance trending dashboard provides vital insights into performance patterns, enabling informed decision-making.

Pricing 

  • Light: $25/month per location
  • Enterprise: $50/month per location

6. Sogolytics

Sogolytics is a platform for managing customer experiences that helps businesses gather, analyze, and use data from customers and employees to drive development.

Sogolytics is used by organizations in many sectors to track interactions with customers and employees across all channels.

To anticipate and lessen the impact of any problems, best-in-class reporting provide real-time, actionable information.

SogoCX improves a company's customer service in every way. The end result will be a higher return on investment (ROI), better conversion rates, and easier data administration. Organisations may use SogoCX's touchpoints to gauge important KPIs like NPS, CSAT, and CES.

SogoEX is a software solution for managing the employee experience that helps businesses collect and analyze data in order to boost engagement and decrease attrition. By facilitating the collecting of feedback in real-time, the involvement of employees, and the interchange of ideas, the platform aims to empower HR and leadership to propel organizational transformation.

Key Features

  • Set up automated distribution flows to send email or SMS invitations for collecting feedback, improving response rates and data quality.
  • Seamlessly connect CX software with top tools like Salesforce and Tableau, and enable multi-tool flows through connectors like Zapier, streamlining your workflow.
  • Utilize API capabilities to control data connections, push or pull data, and create customized workflows tailored to your specific needs, enhancing flexibility and efficiency.

Pricing

  • PLUS: $25 USD/month or $299 Annually
  • PRO: $66 USD/month or $788 Annually
  • PREMIUM: $99 USD/month or $1188 Annually
  • ENTERPRISE: Foundational feedback and assessment software

7. Delighted

Delighted is a customer experience platform designed to enhance customer loyalty through the seamless integration of valuable feedback.

Instantly incorporate customer input into your business strategy, eliminating the weeks-long process typically associated with feedback analysis.

Customize Delighted's NPS, CSAT, CES, and emoji survey templates to align with your brand's unique identity.

Notify customers promptly of important updates through surveys delivered via email, text message, in-app notifications, website prompts, or custom link URLs.

Integrate real-time feedback seamlessly into your existing toolkit by triggering surveys on platforms such as Slack, Salesforce, Shopify, Stripe, Hubspot, and more.

Facilitate swift action with department-specific notifications and email digests, ensuring that feedback reaches decision-makers promptly.

Key Features

  • Empower your customers to express their thoughts and feelings in their own words through Delighted's free response feedback follow-up question feature.
  • Delighted surveys are meticulously designed to deliver a seamless experience across all platforms and devices, ensuring customers can provide feedback conveniently from any location.
  • Utilize Delighted to implement a world-class NPS program, leveraging the renowned methodology adopted by leading brands worldwide to gather customer feedback and assess customer loyalty effectively.
  • Leverage Delighted's customer satisfaction survey software, which employs established methods for collecting customer feedback. The straightforward question and rating system make it ideal for measuring satisfaction levels across various customer interactions.

Pricing

  • Free Starter: $0/mo 
  • Surveys Starter: $17/mo*
  • Premium: $224/mo 
  • Premium Plus: $449/mo 

8. Smaply

Smaply is a versatile web-based customer experience software designed for businesses to create and share journey and stakeholder maps seamlessly.

With intuitive drag-and-drop functionality, professionals can easily incorporate images, text, and video files into their journey maps and export them in various formats, including PDF, PowerPoint, Excel, and PNG.

Businesses can use Smaply's collaboration platform to provide workers access depending on their roles, let users comment on maps, and exchange live links with several people at once. Admins can use the included dashboard to keep tabs on active projects and find particular stakeholders' information with a simple search.

Key Features

  • Customize journey maps with ease using intuitive editing tools
  • Foster teamwork by granting role-based access to team members
  • Share maps in real-time with multiple stakeholders
  • Invite user comments to gather valuable feedback
  • Export maps professionally in various formats

Pricing

  • Contact the vendor for pricing 

9. Khoros CX Insights

Khoros CX Insights offers a comprehensive solution for achieving a unified and actionable understanding of customers, enabling businesses to create exceptional customer experiences.

By aggregating all customer communication platforms, Khoros CX Insights provides a singular view of customer conversations and comments. The platform normalizes and classifies data, facilitating in-depth CX analysis.

For customer-centric companies, the ability to access and analyze all customer interactions in one place is paramount.

With customers utilizing various channels, businesses must actively listen across all platforms to remain competitive and deliver exceptional experiences.

Key Features

  • Centralize all sources of customer contact and feedback
  • Classify each customer interaction with a taxonomy tailored to your business
  • Gain insights down to individual interactions through powerful visualization tools
  • Ensure widespread access to data and insights across the organization

Pricing

  • Contact the vendor for pricing 

10. Gleantap

Take customer engagement to the next level and boost loyalty with Gleantap, a dynamic multi-channel customer engagement platform.

Through Gleantap, businesses can utilize SMS marketing and mobile push notifications to effectively retain customers, automate marketing strategies, and drive increased revenue, referrals, and reviews.

The platform offers a comprehensive suite of features including mobile push notifications, text messaging marketing, intelligent analytics, and advanced segmentation tools.

Key Features

  • Seamlessly send marketing messages via both text and email channels
  • Divide your customer base into distinct segments based on demographics, behavior, or other criteria
  • Identify trends and opportunities for improvement to enhance overall customer experience
  • Streamline the lead generation process and increase conversions through optimized forms and pages.

Pricing

  • Platform: $299/month per location 
  • Ala Carte Without AI: $49/month per location
  • Ala Carte With Conversational AI: $99/month 

What is Intouch Insight?

Intouch Insight is a customer experience solution with a business model intended to aid multi-location firms in achieving customer lifetime ratio or loyalty.

The tool offers IntouchCheck – An inspection software that turns any smart device into a digital clipboard, allowing you to easily deploy consistent procedures to any location in your network.

This advanced software enables you to perform audits and collect data from remote workers in real time, offering essential insights into your everyday operations.

Some of the other features of the program are, but not limited to? 

  • Customer experience software
  • Survey software
  • Field service management 
  • Compliance audit software 
  • Operational audit software

What are the Limitations of InTouch Insight?

  1. Offline Data Collection Issues

One of Intouch Insight's notable features is its ability to collect data offline and sync it with the software while online. 

However, customers have noticed issues with synchronization. This inconsistency may lead to the use of incomplete data or, in certain situations, the discarding of entire form fills.

  1. Complex Setup

Another factor to consider is the setup procedure. While the program has broad functionality, configuring it to fit unique user requirements might be difficult. Users have reported requiring assistance from customer service agents and consulting help forums, resulting in a time commitment that exceeded expectations.

  1.  Issue Alerts

The issue alert functionality, which is intended to alert users of issues, may not be perfect. Users have reported a few instances in which they found or were told of an issue before the program sent an alarm. This might affect the speed with which new problems are addressed.

The Bottom Line

As we covered top Intouch Insight alternatives, it’s evident that the right tool can improve your approach to operational excellence. While each option has qualities, Xenia exceeds expectations

Xenia is a key partner in your road to operational excellence, with mobile-first inspection software, AI-powered SOP checklists, and a commitment to enabling teams for real-time adherence to business standards.

Create a free account here or contact our team of experts here to book a demo. Our professionals are accessible around the clock to walk you through the process and guarantee that Xenia fits your needs perfectly.

Good Luck!

Intouch Insight Alternative - FAQs

What Does Intouch Insight do?

InTouch Insight is a platform Assisting multi-location restaurants in attaining operational excellence. Businesses can give a consistent and smooth experience to consumers at all locations by optimizing processes.

What’s the Best Intouch Insight Alternatives for Restaurant Management?

Xenia, a popular and free Intouch Insight alternative, provides a full restaurant management system, including robust audits, compliance management, inventory management, and staff scheduling. 

How can Restaurants Track their Progress toward Operational Excellence, Especially if they have Multi-Locations?

Key performance indicators (KPIs) such as customer happiness, adherence to established processes, and overall operational efficiency are used to measure operational excellence in multi-location restaurants.

Regular evaluations and feedback methods are required for continuous progress.

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