What is a hotel guest request log?
A hotel guest request log is a tool for tracking and managing requests made by guests of the hotel. A hotel guest request log is a record of all requests made by guests of the hotel. It tracks when and how often guests make requests, as well as any information about those requests, like their names and room numbers. Hotels use guest request management software to help them manage their guest requests more efficiently and effectively. These requests might include things like extra towels, extra pillows, or even a late checkout time.
Why is tracking hotel guest requests important?
A hotel's reputation and profits depend heavily on their guests' satisfaction with the service they receive. To ensure that guests are satisfied, it's important to know what they need from the hotel and be able to provide it quickly and efficiently. This can be done with a guest request management system that tracks these requests and makes sure that they're addressed in a timely manner.
By ensuring that all guest requests are properly handled, you'll be able to keep your guests happy—and loyal customers are some of the best marketing tools you can have! Guests who feel satisfied with their stay won't hesitate to tell others about how great your establishment is (and they'll probably tell them while they're still there).
To get started organizing your hotel guest request, try our free guest request log tool. For a more comprehensive, mobile-friendly solution, start your free trial of Xenia today!
