Hotel General Managers are in charge of all daily operations and personnel that drive a hotel guest experience.
A hotel general manager (GM) is responsible for all operations aspects of hotels, including daily management of staff and guests. The hotel general manager oversees each major department within a hotel and makes decisions on how to allocate budget and effort across the property. The main goal of a general manager is to have happy guests and smooth operating facilities. Without these two elements, the hotel will not survive long. General managers have extensive industry knowledge of hotel operations, management and booking acquisition and are thus the best source of truth for all intra-hotel concerns. General managers maintain good relationships with all employees and set the standards for quality of work and property culture.
Hotel GMs often have to "wear many hats" in their day to day operations, especially with smaller independent hotels. With larger hotel groups, the role is more standardized and will include responsibilities such as:
Hotel general manager salary can vary a lot depending the following factors:
There are many more factors that contribute to salary data variation, so most sites provide salary information in a range to ensure that there is proper coverage. The table below shows the latest salary ranges for hotel general managers across the major salary reporting platforms:
The average age of a general manager is 44 and average education level is a bachelor's degree. Beyond education, a good general manager has at least 5 to 7 years of industry experience at multiple levels of hotel operations. Over those years, a good general manager would have developed skills in people management, organization, budgeting, strategy, and more.
Average Age: 44
Average Education Level: Bachelors degree
Average Salary Range: $60,000-$110,000
Industry Experience: 5-7 years
Management Experience: 2-3 years
Xenia offers tons of free educational resources for frontline teams. For Hotel Sales and Marketing Directors, we recommend visiting:
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