"Xenia has elevated Wanderoo Lodge's efficiency and guest satisfaction, affirming our premier status in outdoor adventures & hospitality."

Nestled in the natural beauty of Eureka Springs, Wanderoo Lodge utilizes Xenia to streamline operations across multiple facets of its hospitality services, enhancing guest experiences and operational efficiency with innovative digital solutions.

Business Highlights

Number of Locations:

Industry:

Hospitality

Xenia Client Since:

2024

Use Case

Daily room cleaning & inspections Brand standards & process adherence Multi-department communication

Before Xenia

Challenges

Manual Processes: Previously reliant on manual checklists and SOPs, leading to inconsistencies and inefficiencies.

Disparate Communication Channels: Utilized various unlinked systems for task management, causing communication breakdowns.

Lack of Real-Time Tracking: Difficulty in tracking real-time status of room cleaning completions, maintenance issues, impacting guest satisfaction.

After Xenia

Successes

Digital Transformation: Complete digitization of checklists and SOPs, accessible via mobile devices, enhancing operational transparency.

Centralized Communications: Unified platform for all communication, ensuring that all team members are on the same page regarding checklist submissions and issue reporting.

Automated Task Management: Automated task creation and assignment based on specific triggers, improving responsiveness to maintenance and guest needs.

Our Story

Originally a simple campground, Wanderoo Lodge has evolved significantly since its inception in the late 1920s. Today, it offers a unique blend of outdoor adventure and comfortable accommodations, making it a favorite among both adventurers and those looking to relax. Under the stewardship of its current owners, the lodge has embraced technology to improve its operational capabilities and guest services, ensuring that it remains competitive and appealing in the modern hospitality market.

Searching for Solutions

The lodge needed a robust digital platform to manage its diverse operational needs effectively. Xenia provided a comprehensive solution that integrated all aspects of the lodge's operations, from room cleaning to maintenance management, into a single, user-friendly platform.

Xenia Impact

Xenia's impact at Wanderoo Lodge has been transformative, enabling the lodge to manage its operations with unprecedented efficiency and precision. The platform's mobile-first design has been particularly beneficial, allowing staff to access important information and complete tasks on the go, which is essential in the fast-paced environment of a busy lodge.

30% faster resolution of guest-related issues due to real-time task management.

100% adoption rate among staff, demonstrating ease of use and effectiveness.

25% increase in operational efficiency, reducing costs and improving guest services.