Intown Golf Club

Xenia Balances Standardization with Flexibility to Scale Operations Across Intown Golf's Unique Venues

InTown Golf, an innovative indoor golf and entertainment venue, utilizes Xenia to streamline operations across its expanding network of clubs. Each location maintains its one-of-a-kind identity while benefiting from standardized operational excellence through Xenia's digital solutions.

Business Highlights

Number of Locations:

Industry:

Hospitality

Xenia Client Since:

2024

Use Case

Club operations management Location-specific checklists Standardized safety protocols

Before Xenia

Challenges

Difficulty maintaining consistent operations across locations with unique layouts and needs

Manual coordination of different operational requirements for each club

Need for a standardized system that could accommodate location-specific variations

After Xenia

Successes

Successful implementation of customized checklists tailored to each location's specific needs

Seamless onboarding of new locations with established operational frameworks

Enhanced ability to maintain unique club identities while ensuring consistent service standards

Company Overview

InTown Golf offers a premium indoor golf experience with each location featuring its own unique identity and layout. The venues combine state-of-the-art golf simulation technology with upscale food and beverage offerings, creating social spaces for both serious golfers and casual enthusiasts. As the company expanded, they needed a solution that could scale while accommodating the distinct characteristics of each venue, preserving what makes each location special while ensuring consistent quality and safety standards across the brand.

Searching for Solutions

Intown Golf sought a platform that could handle the complexity of managing multiple locations with different operational needs. They needed a solution that was both user-friendly and versatile enough to accommodate location-specific requirements while maintaining company-wide standards. After evaluating several options, they determined that Xenia's customizable platform offered the ideal combination of flexibility and structure to support their unique operational model.

Xenia's Impact

Implementing Xenia transformed Intown Golf's operational management. Starting with basic checklists, the platform's versatility allowed them to expand into more sophisticated operations while maintaining the individual character of each location. Some of the Implementation highlights are:

Custom checklists tailored to each location's specific layout and needs
Simplified onboarding process for new locations
Easy-to-use interface that facilitated quick staff adoption
Ability to maintain unique club identities while ensuring consistent service standards

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Successful deployment across multiple locations with distinct operational needs

Rapid adoption by staff due to user-friendly interface

Enhanced operational efficiency through standardized digital processes

"Xenia has proven to be incredibly versatile in managing our unique club operations, allowing each location to maintain its distinct identity while ensuring consistent service standards."

Maxwell Irwin

GM, Club Operations