Just In Time: The 9 Best Incident Report Writing Software In 2024

Published on:
May 7, 2024
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Have you ever encountered a problem and wished for a software solution to untangle the mess?

Whether you're part of a massive corporation or a small startup, incident reporting software emerges as the unsung hero of the digital age, adept at keeping our technical issues organized, manageable, and resolvable.

Let’s learn more about incident reporting, in general, and explore the best incident report writing software. 

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Best Incident Report Writing Software To Use In 2024

Let's take a quick look at some of the best incident report writing programs, available for free online these days.

Some of these solutions have paid packages too, but if you own a startup on a limited budget, then you can easily sign up for a free account to access some of the most essential incident report writing app features.

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1. Xenia - Overall No. 1 Free Incident Report Writing App Online

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As one of the best incident report writing software, Xenia facilitates the overall incident report creation and managment process through a number of different features.

The platform's mobile-compatible incident report templates provide a standardized and efficient approach to reporting.

Since photographic and any kind of digital evidence storage & maintenance is essential to incident report writing online, Xenia enables users to capture photos and videos, alongside digital signatures for heightened accuracy.

Furthermore, the program also empowers organizations to drive effective issue resolution by facilitating the assignment of action items and real-time monitoring of their progress. 

Needless to say, the platform's powerful features, combined with a focus on user-friendly functionality, make it a valuable tool for maintaining a secure and compliant work environment.

Must Read: Five rules of incident report writing. 

Also Check: Daily Incident Report Form

Key Features

  • Incident Reports: Use mobile reporting, remedial actions, and live progress monitoring to improve problem management
  • Checklists: Ensure the checklist undergoes supervisor approval through a Fail, Pass system before being shared across the company, adding an extra layer of validation.
  • Subset Creation: Effortlessly create and append subsets of checklist variables, providing a detailed and comprehensive approach to incident reporting.
  • Multimedia Support: Capture minor-level details by uploading photos directly into the checklist, supporting any claims made in an incident report with visual evidence.
  • User-Friendly Interface: Xenia's user-friendly interface ensures ease of use across the entire company, fostering accessibility for all users.
  • Cloud-Based Accessibility: Benefit from 24/7 accessibility to checklists and essential data through cloud data security and retrievability, enhancing the efficiency of workforce management.
  • Analytics & Reports: Use thorough work analytics, powerful filters, and configurable data exports to improve decision-making


  • Free Forever: For up to 5 users with access to basic incident report writing features
  • Starter: $99 / month for 15 users
  • Premium: $199 / month for 15 users with unlimited access to all the core features
  • Custom: Need something tailored to your organization?

Book a free demo today!

Rated 4.9/5 stars on Capterra
Free Version:
Supported Platforms:
Available for up to 5 users
Starter for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
Free Version:
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Supported Platforms:
Available on iOS, Android and Web
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2. BigPanda Incident Report Software

The Incidents Tab

BigPanda, another best incident report writing software provides support agents with a real-time incident feed.

The program allows usersto prioritize and prevent critical issues from being overlooked. 

The incident timeline visualization simplifies root-cause analysis by offering a comprehensive view of incident history, and users can customize filtered views to focus on specific incidents of interest.

BigPanda streamlines incident management by providing a real-time view, efficient collaboration tools, automation for quicker resolutions, and robust root-cause analysis capabilities. 

The platform aims to enhance incident response and resolution processes for improved overall operational efficiency.

Key Features

  • Centralized Incident Tracking: Track all incident changes in a single, easily accessible location.
  • Real-time Notifications and Collaboration Tools: Utilize real-time notifications and chat tools for internal collaboration, ensuring quick and efficient communication among team members.
  • Automated Incident Resolution: Automate incident resolution processes to reduce response time and enhance efficiency.
  • Root-Cause Analysis: Reduce outages and investigate incidents effectively through root-cause analysis, gaining insights into the underlying issues.


  • The free version is not available. Custom pricing based on specific business needs.

3. Zendesk Incident Report Software

15 best incident management software of 2023

Zendesk is an incident reporting software that offers exceptional service experiences to its customers through various channels like chat, email, and other communication mediums. 

Its offerings go beyond mere incident reporting and provide a comprehensive solution that can transform customer interactions into remarkable experiences. 

The software's strengths lie in its ability to track, prioritize, and resolve customer issues seamlessly.

Key Features

1. Real-time Incident Tracking: Identify the individuals actively working on each incident or ticket in real time.

2. Multichannel Communication: Communicate with end users seamlessly through email, chat, social media, and voice calls, ensuring a diverse yet unified customer interaction experience.

3. SLA Target Monitoring: Track the achievement or breach of SLA (Service Level Agreement) targets to ensure adherence to service standards.

4. Ticket History and Context: Provide agents with comprehensive ticket history and context, facilitating efficient and informed customer interactions.


  • Starts at $55/user/month (billed annually, with a 14-day free trial), free version is not available
  • Supported Platforms: Web, Android, and iOS

4. Jira Service Management

Working with major incidents | Jira Service Management Data Center and  Server 4.22 | Atlassian Documentation

Jira Service Management emerges as a transformative force, redefining how organizations handle service requests and incidents.

This robust platform integrates seamlessly with Jira's suite of products, offering a comprehensive solution for streamlined service delivery.

Key Features

  • Service Request Handling: Jira Service Management facilitates efficient handling of service requests, ensuring a structured and organized workflow.
  • Incident Tracking and Management: The platform excels in incident tracking and management, providing a centralized hub for monitoring ongoing and past incidents.
  • Self-Service Capabilities: Users can create an internal knowledge base, empowering employees to solve problems independently and reducing the volume of service tickets.
  • Real-time Collaboration: Enable real-time collaboration through notifications and chat tools, ensuring quick communication and efficient issue resolution.
  • SLA Target Monitoring: Track SLA targets to gauge service performance, helping organizations maintain service standards and meet customer expectations.


  • Jira Service Management pricing varies based on the number of users and starts at $20/user/month (billed annually).

5. BIS Safety Software

BIStrainer Pricing, Reviews & Features - Capterra Canada 2023

Up next on our incident report writing software recommendations list, we've got BIS Incident Management Software.

It is a powerful program allowing organizations to collect comprehensive incident data, create an accurate picture of the event and identify root causes and learning points.

Moreover, facility managers can also implement corrective actions to ensure proper incident notification up the chain of command.

Key Features

  • Real Time Tracking: Track incidents and identify trends
  • Workflow Reviews: Review the workflow for each incident investigation
  • Root Cause Analysis: Understand why, when and where incidents occur
  • Preventative Measures: Prevent, report and resolve incidents
  • Real Time Notifications: Easily provide updates to senior management


  • Please contact BIS for more details on pricing.

6. PagerDuty

PagerDuty is an excellent choice for an incident report writing tool that can dramatically improve your incident management system, minimizing the impact of critical incidents and preventing their recurrence. 

The robust features of software result in quick resolutions to critical incidents while ensuring the right people are kept informed, at the right times.

Another valuable feature of PagerDuty is its ability to aid in cross-collaboration among different departments so that teams are able to respond to incidents that could become critical before they become an emergency.

Key Features 

  • Gain a holistic view: Offers users a comprehensive view of your machine data, teams, and services, empowering informed decision-making and swift action.
  • Analyze incidents effectively: Users can leverage postmortem reports to conduct thorough analyses of both major and minor incidents, gaining a deeper understanding of underlying issues and contributing factors.
  • Integrate seamlessly: syncs up with leading IT service management (ITSM) and ticketing systems, ensuring smooth communication and workflow integration.
  • Enhance team communication: offers built-in integrations with popular communication platforms, including Slack and Microsoft Teams, to foster seamless communication among team members enabling swift collaboration and response coordination.


  • Free
  • Professional: $21
  • Business: $41
  • Enterprise: Available on demand

7. HaloITSM Incident Report Software

HaloITSM is the perfect solution for a variety of organizations' incident management requirements ranging from small single entities to large enterprises Not only can you log new incidents quickly and effectively, but you can also find long-term trends and data to minimize high volume or recurring incidents. The software is completely web based so there are no compatibility issues to worry about. 

Plus, HaloITSM comprises built-in time escalations and automated notifications. 

Going on holiday?

Just set up your Notify and Delegate rules to ensure you get that important text message if you’re away from your email inbox during an escalation. 

Through the easy-to-use interface and feature-heavy tool set that HaloITSM provides, it will not only help ensure incidents are being dealt with in line with the process and held accountable, but also allow you to understand why incidents occurred in the first place and put measures in place so they don’t happen again in the future. HaloITSM also boasts a set of tools that help us with the increasing workload we face and focus on continual improvement.

With HaloITSM you can manage everything from small changes to major change plans, the service helps your staff confidently execute changes to minimize disruption and maximize efficiency. Whether they are updating configurations, rolling out new software, or implementing policy changes, HaloITSM lets you manage all changes appropriately and transparently.

Key Features 

  • Comprehensive Incident Management: Track all activities related to incidents for enhanced transparency and accountability throughout the resolution process.
  • Seamless Ticket Integration: Integrate incident tracking with ticket management to easily manage and resolve issues within your work environment.
  • SLA Group Tracking: Keep track of multiple SLA groups to ensure consistent and efficient service delivery.
  • Organizational Change Management: Organize, execute, and track all organizational changes effectively, minimizing disruption and maximizing efficiency.


  • Contact Vendor 

8. xMatters 

xMatters is also an incident report writing software that promises swift and dependable performance in critical cases. xMatters keeps you up to speed and in close touch with the employees – irrespective of their preferred means of communication. 

Integrations and workflow tools automatically assign and escalate incidents so you can prioritize your incidents according to their urgency and impact on business. Incidents triggering alerts to your on-call teams can be routed according to the type of escalation –to guarantee that only relevant teams are alerted.

Upon much review, the xMatters provides an efficient communication process. Every incident triggers a response and passes information to the relevant stakeholder. The tool has best-in-class process automation, revolutionizing communication to offer agility and enable collaborative response strategies.

Key Features 

  • Activity Dashboard: Real-time tracking of the live incidents and activity progress ensures transparent management and decision-making. 
  • Email Alerts: Notifies about the incidents and updates via Email.
  • Alert Suppression: Suppresses non-critical incidents during a specific time period to avoid notification overflow and helps better monitoring of high-priority incidents.
  • Audit Management: Keeps a comprehensive record of end-to-end response history and actions taken, for future audits and a record of accountability.
  • Monitoring: Monitor asset health and performance metrics to gain early insight into the potential system issues that could escalate into critical and encountered incident mitigation to proactively mitigate risk.


  • Free
  • Starter:$9
  • Base:$39
  • Advanced: Custom 

9. Opsgenie Incident Report Software

Another leading incident report writing software Opsgenie offers users a unified view to correlate or group incidents for business services. the leading edge of incident management, Opsgenie helps your organization, using an innovative and effective approach to help you quickly respond to problems, regardless of the cause.

With Opsgenie's easy-to-use interface, users can easily send an alert, create a status page, and check for potential Alert policies to apply and users to alert with a single click. 

This streamlined approach allows teams to quickly understand the severity of an Incident and enables quicker response times to ensure Incidents are resolved as soon as possible. 

Opsgenie also enables your Alerts to be connected with the affected Business services, this can give incredible insight into what teams need to be working on the resolution and who needs to be kept up to date with progress.

Key Features

  • Multiple Notification Channels: Control multiple notification channels such as email, SMS and push notifications to keep everyone informed and up to date with the incident status and its progress on resolution.
  • Integration Capabilities: With built-in integrations and collaboration tools such as Slack and Microsoft Teams the tool further customizes your workflows and aligns with your team's current activities.
  • Flexible On-Call Schedules: With flexible on-call schedules, you can create daily, weekly, or custom rotations depending on your team or even personal rotations, ensuring that you have 24/7 coverage and that the right people are being notified promptly.
  • Investigation Dashboard: OpsGenie allows you to dive deeper into your deployment-related incidents and will provide you a detailed report which can be useful for further in-depth analysis to get to the root cause.


  • Free
  • Essential:$9
  • Standard:$19
  • Enterprise:$29

What's An Incident Report Writing Software?

Incident report writing software is a crucial tool designed to facilitate the reporting of various issues that may occur within an organization, including workplace injuries, security incidents, property damage, environmental occurrences, as well as incidents related to bullying, harassment, or discrimination. 

As a result, these programs equip individuals working for or associated with an organization with the means to report incidents, capture visual evidence through photos and generate comprehensive reports for compliance purposes.

Benefits of Incident Reporting Software

Using incident report writing software offers numerous advantages for businesses. 

Here are key benefits derived from the implementation of such software:

1. Streamlined Reporting Process

Incident report writing software simplifies reporting by providing standardized templates and workflows, ensuring consistency and efficiency in the reporting process.

2. Improved Efficiency

Businesses can enhance efficiency by automating tasks such as data entry, report generation, and notifications through the utilization of incident report writing software.

3. Real-time Access to Information

These platforms enable real-time access to incident data, providing stakeholders with up-to-the-minute information about ongoing incidents for swift decision-making.

4. Enhanced Data Analysis

Incident report writing software typically includes robust reporting and analytics capabilities, allowing businesses to analyze incident trends, identify patterns, and make data-driven decisions to prevent future incidents.

5. Compliance and Legal Support

Many incident report writing software solutions come with built-in compliance features, ensuring that businesses adhere to industry-specific regulations and requirements, and providing legal support in the process.


Choosing any incident report writing program isn't easy. Plus, if you are a startup business owner that manages facilities for clients, you need to evaluate the program that you're considering signing up for!

Don't forget to compare prices and check online incident report writing app reviews before making an informed decision.

Good luck!

FAQS - Frequently Asked Questions

1. Why should I invest in incident report writing software for my business?

Incident report writing software is essential for businesses to ensure prompt and accurate documentation of workplace incidents.

It streamlines the reporting process, enhances data accuracy, and provides valuable insights for improving safety measures. 

2. How does incident report writing software ensure data security?

Leading incident report writing software typically employs robust security measures to safeguard sensitive data.

It includes secure cloud storage, encryption protocols, and access controls.

3. Can incident report writing software be customized to suit specific business needs?

Many incident report writing software solutions offer customization options to cater to the unique requirements of different businesses.

Users can often tailor forms, workflows, and reporting structures to align with their specific industry standards, compliance regulations, and internal processes.

This adaptability ensures that the software integrates seamlessly with existing workflows.

4. How user-friendly are incident report writing software applications for employees?

Top incident report writing software is designed with user-friendly interfaces to facilitate easy adoption by employees at all levels.

Intuitive design, simple navigation, and clear instructions make it accessible for individuals involved in incident reporting, regardless of their technical proficiency.

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