Run a deeply connected operation and deliver a best-in-class guest experience
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- Assign to teams and employees
- Assign category, location, asset and priority
- Attach operations templates
- Schedule recurring work orders on a unified calendar
- Filter by category, location, asset and priority
- Attach inspections, logs, SOPs and checklists
- Create inspections, logs, SOPs and checklists
- Logic powered response automations
- Public link for guest submissions
- Live progress analytics dashboard
- Inspection Templates with If/Then Logic in Steps
- Trigger Follow-up questions
- Trigger Notifications and Corrective Actions
- Review Templates Submissions for Failed Steps
- Schedule or Assign Corrective Actions
- Connect Resolution to Issue Identified for Analysis
- QR Forms for in-room requests
- Approve and assign workflows for management
- Live progress tracking with alerts for overdue requests
- Track time to completion
- Utilize mobile operating procedures
- Quick capture and assign maintenance work orders
- Live task progress and time tracking
- Employee performance dashboard
- Asset work order history
- Template submission dashboard
- Organize, filter and export to PDF and Excel
Clarify, Assign and Execute Work Orders with Ease
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Ensure every room, every asset is guest ready!
Meet brand standards, exceed guest expectations
Elevate Inspections with Automation Workflows
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Try Xenia Out For Free and Streamline Operations
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Ensure every issue is addressed and resolved
Reduce guest calls to front desk with in-room QR Code forms
Empower housekeeping, see measurable improvements
Analyze work for every team, asset and location
Get Started FastWith Ready-to-Use Templates
Experience the Benefits of Digital Workflows
Eliminate Unnecessary Steps
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Say Goodbye to Errors
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Enhance Communication and Transparency
Xenia offers real-time notifications and updates, ensuring all team members are synced and aware of the task status, promoting effective collaboration.
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Safeguard Your Information
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Grow with Ease
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Save a Tree, Go Paperless
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Leverage Powerful Analytics
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Growing with 10,000+ customers, rapidly!
"Xenia streamlined our digital operations, eliminating the constant chatter over email and text messages while centralizing our standard operating procedures & alerts.”
"Safety and operating procedures are absolutely critical for us. Xenia makes it extremely easy to use with as much flexibility as you could ever need."
“Getting all of our employees across multiple locations to adhere to daily processes has been a challenge. Xenia’s checklist scheduling features have essentially eliminated that concern.”
“The gamechanger for us was how quickly our employees were able to start using the solution; we all feel empowered by the speed of reporting an issue or completing an inspection right from the Mobile App.”
"Xenia has been pivotal in optimizing our daily operations, ensuring each location upholds our high standards of service and safety.”
Frequently Asked Questions
Got a question? Find our FAQs here. If your question hasn't been answered here, contact us.
What types of maintenance issues does hotel maintenance cover?
Hotel maintenance encompasses a wide range of issues to ensure guest satisfaction and safety.
Typical maintenance operations, when conducted through the best hotel maintenance software, entail routine tasks like HVAC system checks, plumbing repairs, electrical maintenance, and general upkeep of guest rooms, common areas, and facilities such as gyms and pools.
In addition to that, it involves preventive maintenance to address potential problems before they occur, such as inspecting fire safety systems, elevators, and kitchen equipment.
Overall, hotel maintenance aims to keep all aspects of the property functioning smoothly to provide guests with a comfortable and enjoyable stay.
How does a hotel prioritize maintenance management tasks?
Prioritizing maintenance tasks in a hotel involves assessing the urgency and impact of each issue on guest experience and safety.
For instance, issues affecting guest safety, such as broken locks or malfunctioning fire alarms, are given top priority and addressed immediately.
Similarly, maintenance tasks that directly impact guest comfort, such as repairing air conditioning or fixing leaking faucets, are prioritized to minimize guest inconvenience.
Hotels often use maintenance management software to track and prioritize tasks based on factors like severity, location, and available resources, ensuring efficient resolution of issues.
What role does preventive maintenance play in hotel management?
Preventive maintenance is a proactive approach to maintenance aimed at preventing equipment failures and minimizing downtime.
In a hotel setting, preventive maintenance is crucial for preserving the property's assets, reducing costly repairs, and ensuring guest satisfaction.
This involves scheduling regular inspections, servicing equipment at recommended intervals, and replacing parts before they fail.
Trhough a robust hotel preventive maintenance program, hospitality businesses can avoid unexpected breakdowns, extend the lifespan of their assets, and maintain a positive reputation for reliability and quality service.
How does technology enhance hotel maintenance & management operations?
Technology plays a significant role in streamlining hotel maintenance operations and improving efficiency.
Modern maintenance management systems, equipped with features like work order tracking, asset management, and mobile accessibility, enable hotel staff to manage maintenance tasks more effectively.
Mobile apps allow maintenance technicians to receive real-time notifications, access work orders remotely, and document repairs on-the-go, reducing response times and increasing productivity.
