OnCue

OnCue operates 75+ convenience stores across Oklahoma and Texas, serving communities with 24-hour operations and a commitment to exceptional customer service. With diverse store formats like locations with grills, drive-thrus, alternative fuel options (CNG, E85), and Top Tier gasoline, OnCue built its reputation on clean facilities, quality food offerings, and outstanding customer experiences. As the company continued expanding across multiple regions, their operational infrastructure struggled to keep pace. Leadership recognized that managing diverse store formats with maintenance needs, IT support, food service operations, and HR processes required a more sophisticated platform than their existing system could provide, creating operational blind spots that prevented them from achieving the visibility and accountability their growing network demanded.

OnCue's previous platform created operational friction rather than efficiency, with limited visibility into store-level tasks and restricted functionality. The system's inability to provide clear task visibility, lack of approval workflow capabilities, and rigid form structure prevented OnCue from fully digitalizing their operational processes. The search for a replacement was driven by critical needs: better store visibility into assigned work, flexible form creation without platform limitations, robust approval workflows for HR and operational processes, versatile assignment methods to accommodate different operational structures, and maintenance routing capable of handling rotating on-call schedules. After evaluating alternatives, OnCue selected Xenia for its superior visibility, comprehensive workflow capabilities, and intuitive interface that would enable both corporate teams and frontline staff to manage operations efficiently.

Unified Work Order and Maintenance Management

Previously forced to use forms as workarounds without proper tracking or routing capabilities, OnCue now leverages Xenia's mature work order system with automatic routing rules based on issue type, location, and priority levels. The platform enables maintenance supervisors to view all team work orders at once through dashboards, calendar views, and filtered tables, providing the comprehensive oversight they require. Mobile-first functionality ensures maintenance team members working exclusively from phones can easily submit requests with photos, track status in real-time, and receive automated assignments based on rotating on-call schedules. 

Comprehensive Form Migration and Workflow Capabilities

OnCue successfully migrated essential operational forms to Xenia including maintenance request forms with priority settings and photo capabilities, IT support and price book forms, incident notice documentation, manager store walk inspection forms, compliance forms, and employee transfer approval workflows. Xenia's flexible workflow engine addressed OnCue's complex operational requirements through providing customizable form templates, advanced routing rules enabling complex assignment logic, an approval workflow system introducing multi-layer review processes, mobile-first access for frontline teams, photo documentation providing visual context, and real-time notifications keeping teams informed of assignments and updates.

Superior Visibility Across The Hierarchy

Xenia provides OnCue stores with clear, accessible views of their responsibilities. Store teams can now see all assigned tasks and work orders in one organized interface, track submitted request status in real-time, access standardized forms through mobile and tablet devices, and communicate directly with support teams through centralized channels. OnCue also deployed comprehensive Xenia access capabilities across their hierarchy and rely on multi-layer approval processes for HR-related requests, location-specific form restrictions ensuring appropriate access controls, and role-based assignments that automatically direct work to the right team members to ensure certain roles and locations only see the information applicable to them.

‍