OnCue

OnCue operates 75+ convenience stores across Oklahoma and Texas, serving communities around the clock with a commitment to clean facilities, quality food offerings, and exceptional customer service. With more than 1,500 team members trained in creating exceptional customer experiences, OnCue was named a Top Workplace USA in 2022 and 2023 and voted Best Convenience Store in the major cities where it operates stores. As their store network continued to grow, the infrastructure needed to manage maintenance, compliance, IT support, and vendor activity across dozens of locations became increasingly difficult to maintain with the tools they had in place.

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OnCue's previous platform created operational friction rather than efficiency. Limited visibility into store-level tasks, no meaningful approval workflow capabilities, and rigid form structures meant that teams were working around the system rather than through it.

The requirements for a replacement were clear:

• Flexible form creation that could accommodate detailed, conditional workflows across multiple departments
• Automated routing logic to assign work orders and issues based on type, location, and role
• Role-based access that could reflect each department's unique scope of responsibility
• A mobile-first experience that frontline staff and maintenance technicians could actually use

After evaluating alternatives, OnCue selected Xenia for its workflow capabilities, intuitive interface, and ability to handle the operational complexity their growing network demanded.

Multi-Department Issue Reporting and Vendor Workflow Routing

When a store identifies a discrepancy between what was ordered and what a vendor delivered, staff submit a template that captures the vendor and the type of issue involved. Xenia automatically routes the issue internally and notifies the vendor via a shared email thread, giving both parties a single place to coordinate resolution and ensuring nothing falls through the cracks. Maintenance requests work the same way, with automatic assignment to the right technician and parallel supervisor notification meaning problems get addressed faster and with less administrative back-and-forth. For IT issues, a centralized view of open and completed requests paired with in-app commenting gives support teams and store staff a clear, shared record of every issue, replacing the delays and miscommunication that come with managing these requests outside the platform.

Daily Operational Checklists and Compliance Tracking

OnCue uses Xenia to run daily operational checklists across all stores and shifts, with photo capture requirements in areas where visual confirmation matters, reducing the risk of unverified completions. Managers can track completion rates across locations in real time, giving leadership visibility into where gaps exist before they become larger issues. The platform also supports one-time task deployments pushed network-wide when something needs to be addressed across all stores at once, without requiring separate communication per location.

Hierarchy-Driven Access and Maintenance Routing

Because different technicians are responsible for different stores and regions, each team member in Xenia is scoped to see only the locations they actively manage, keeping their work order queue focused and free of noise from stores outside their area. This role-based scoping follows the same logic across other departments as well, with IT support and other teams each configured with access appropriate to their function. The result is a platform that reflects how the organization actually operates, where everyone sees what is relevant to them and nothing that is not.

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