The retail management landscape has become more complex for businesses due to the development of e-commerce, which offers customers more convenience and choices. Global retail sales are estimated to grow from $27.4 trillion in 2023 to $32 trillion in 2026.
With orders pouring in at all hours of the day and night, it's crucial to have sufficient supplies on hand to fulfill demand across all sales channels, while also maintaining a consistent and pleasant shopping experience for consumers in-store and online.
In order to ensure smooth operations in the supply chain, it is essential to have complete insight into your inventory, implement effective labor management strategies, and use business intelligence tools to monitor sales, productivity, and customer satisfaction.
Put simply, you need the best retail management system to set up a retail ecosystem.
Top Retail Management Systems & Applications
Before moving on with some of the critical aspects of retail task management, let's take a quick look at some of the best retail management systems.
It'll give you a better idea about how each software pans out in real life situation when you are swamped with retail workflows!
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1. Xenia - Best Retail Management System To Date
With Xenia, say goodbye to retail headaches and hello to streamlined operations!
Our state-of-the-art retail management software brings together the best of retail management features to revolutionize the way you manage and execute your storefront operations.
But, let’s be clear, Xenia isn't just another RMS; it's a game-changer.
Our mobile-first approach ensures seamless planning, deployment, and monitoring of multi-unit retail tasks.
What if these activities are spread ove a multi-location retail business setup?
Well, that makes it even better.
We have a centralized dashboard that unifies ongoing store tasks, critical inspections, any ongoing audits that you may need, assignment delegations - so on and so forth.
You can digitize your processes and stay on top of employee schedule, effortlessly.
Moreover, our in-app collaboration feature allows team members to communicate effectively, reducing delays and boosting productivity.
Xenia also comes packed with AI-powered capabilities, digitized checklists that can be routed to any store manager, their delegated team, or anyone in any department.
Need to get something done fast through a standardized process?
No problem!
Create an instant SOP, inputting your requirements and hit the generate button.
Presto!
You can customize retail SOPs as much as you; share them with internal and extrenal stakeholders via the share link, or print them on the go. The possibilities are endless.
What makes this retail execution software even better for your business is highlighted through some of the best key features below.
Have a look...
Key Features
- Centralized Operations Dashboard: Gain a comprehensive view of your retail business with Xenia's centralized dashboard, providing real-time insights into tasks, maintenance, and team performance across all units.
- Dedicated Store Task Management: Create and deploy any number of task from the comfort of your office. Monitor ongoing storefront activities in real time through a centralized dashboard with a unified view of everything!
- Customizable Operations Templates: Streamline task and audit management with fully customizable templates, allowing you to tailor workflows to fit your specific operational requirements, from daily opening routines to complex safety checks.
- Real-Time Reporting and Analytics: Optimize operations and improve customer experiences with the help of real-time analytics and reporting that create actionable insights and help you make educated choices.
- AI-Powered Capabilities: Digitize procedures, simplify any store level critical inspections, and increase operational efficiency with the use of Xenia's AI-powered capabilities.
- Instant Messaging and Collaboration: Make sure everyone is on the same page by using Xenia's collaboration and instant messaging tools to have direct conversations between management and frontline workers.
- Multi-Unit Store Operations Management: By providing a unified method to plan, implement, and monitor activities across several locations at once, Xenia is an excellent choice for managing the operations of multi-unit stores.
Pricing Models
- Free Forever: Free trial for up to 5 users with unlimited access to all the basic features!
- Starter: Starting at $99 / month for the first 15 users, with access to core features and functionalities
- Premium: Starting at $199 / month for the first 15 users with unlimited access to all the core & advanced features and functionalities
- Custom: Need something tailored to your organization’s requirements?
Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
2. Brightpearl
Next on our list of the best retail management systems, we have tools like Brightpearl to help you spend less time on boring manual activities, which allows you to focus on the strategic and long-term objectives of your retail company.
With Brightpearl, your essential post-purchase processes are centralized and automated, making it more than just a retail management system—it's a whole retail operating system. Online retailers and wholesalers can benefit from the cloud-based software's limitless, round-the-clock assistance.
Inventory control displays, seamless synchronization of data across channels and locations, replenishment suggestions, and demand predictions are all part of the RMS. Analytics and reporting are provided by advanced business intelligence, and a 360-degree perspective of the client is offered by the CRM.
With the integrated point-of-sale system, you can easily collect payments, run a loyalty program, run promotions, accept gift cards, and process refunds and exchanges. In addition to these features, the platform also has built-in retail accounting, order management, and warehouse management.
Key Features
- Inventory Management: Dashboards for inventory control that provide real-time data from many sources and locations along with accurate inventory management via automated data synchronization.
- Business Intelligence & Reporting: Powerful reporting and analytics solutions for making decisions based on data. A variety of pre-made reports and the option to make one's own are at your fingertips.
- Customer Relationship Management (CRM): Get a complete picture of each consumer, including their preferences, interactions, and purchases. Customer service is second to none; thanks to an enhanced understanding of client needs.
Pricing
- Contact the vendor for pricing
3. Retail Pro
Retail Pro is highly customizable to fit your processes and brand identity; it is primarily built for specialized retail businesses and has a simple user interface.
That implies there's a little learning curve, but it allows you to adapt to other regions' needs, such as customized taxes.
Inventory management, staff management, sales forecasting, and reporting (with 160 preloaded report types), and online shop design are all part of the platform. In addition, you can make use of features like mobile point-of-sale (POS), automatic purchase orders and sales tax computations, and the ability to provide loyalty awards and gift cards.
There is an on-premises version as well as the web-based Prism platform. Third-party applications may be integrated via APIs, however the process is not as smooth as with native connectors.
Some customers have complained about the system's poor performance, high maintenance costs, and out-of-date interface, while others have praised the system's straightforward payment procedure.
Key Features
- Point of Sale (POS) and Checkout: Personalize the point-of-sale system's design to reflect your business's values and operations. Proceed with sales processing despite disruptions in internet service.
- Inventory Management: To ensure reliable statistics, keep an eye on inventory levels across all sites. Easy buy order creation, sending, and tracking is possible with our purchase order management system.
- Customer Management: For more tailored service, save client details, including their preferences, purchase history, and information. Initiate and oversee client loyalty programs to encourage repeat business.
Pricing
- Contact the vendor for pricing
4. Epos Now
Epos Now boasts a full suite of retail tools for omnichannel and multi-location stores, including a printer, terminal, and point-of-sale software for iOS, Android, Mac, and PC.
You can manage your whole company with only one retail point-of-sale system, but bigger organizations should certainly choose a more comprehensive solution.
You can keep tabs on in-store and online transactions, sync customer loyalty points and profiles, and more thanks to the system's integration with your e-commerce platform.
The premium edition of Epos Now does come with round-the-clock assistance, but critics have been less than kind. Despite the system's high marks for user-friendliness, its performance isn't always up to par.
While some claim that paying for full functioning unlocks all features, others say that not all of them perform as intended.
Key Features
- Sales & Transactions: Streamline your sales process, accept a variety of payment methods, and make use of features like bill splitting and table management.
- Inventory Management: Automate purchase orders, keep tabs on inventory, manage product variations, and create low-stock alarms.
- Customer Management: Make note of past purchases, build profiles of current customers, and launch loyalty programs.
Pricing
- Contact the vendor for pricing
5. BeatRoute
Brands can streamline their retail operations with the help of BeatRoute, a goal-driven sales enablement platform. It encompasses a wide range of sectors, including manufacturing, consumer goods, FMCG, and building materials.
With its goal-driven sales technology, BeatRoute does more than just automate; it helps businesses set internal business objectives and then directs their retail sales staff and channel partners to accomplish those objectives.
For GT, BeatRoute offers smart and user-friendly processes for shop onboarding, beat planning, optimizing routes, visual merchandising, order execution with trade schemes, and feedback collecting.
For modern commerce or MT, BeatRoute offers workflows to make sure that goods stay in stock, that merchandisers and product promoters at shops are being productive, and that planogram and share of shelf compliance are met.
Key Features
- Centralized Lead Management: Streamline your follow-up by seeing all leads received from different distribution channels in one convenient location.
- Distributor Management System: Efficiently oversee distributor relationships and processes.
- Route Optimization: Make better use of your time and energy by planning and optimizing your sales routes.
Pricing
- Hygiene Pack: $8.5 per user per month
- Business Pack: $12.5 per user per month
- Custom Enterprise Pack
6. Pepperi
To round up our list of the best retail management system we have Pepperi to help you streamline retail audits, execution, and order placement etc.
To reduce stock outages and maximize asset management efficiency, our robust retail software prioritizes user-friendliness.
Pepperi is a native software for iOS or Android that can be used both online and offline. It handles merchandising, generates shop audits, and more. Retailer compliance, incentives, and product variety may all be examined with the use of field data.
Information like visit logs, reports, order histories, and more are stored and shown via Pepperi's mobile CRM.
Key Features
- B2B Ecommerce Storefront: Make it easy for your business-to-business clients to look through your inventory, make purchases, and monitor their delivery status with an intuitive web platform.
- Sales Force Automation (SFA): Provide salespeople with mobile applications that let them take orders, show customers e-catalogs, manage client data, and generate reports. This enables them to function well both offline and online.
- Retail Execution: Provide field agents with resources to conduct in-store audits, merchandise, and implement planograms (shelf optimization strategies).
Pricing
- Pro: Starting at US $500/month
- Corporate: Starting at US $1,500/month
What is Retail Management Software?
It is easier to manage critical retail operations with the help of retail management systems, which are useful for both online and offline retailers. Everything from managing employees and inventories to handling customer relationships and back-office activities falls under this category.
29% of sellers aren’t satisfied with their channel management software.
Retail management software evolved to be little more than a POS system with some additional enterprise resource planning features. Modern point-of-sale systems often include an extensive range of additional store management capabilities, with the POS serving as only one component.
The latest software simplifies company operations by integrating many technologies into one cohesive platform. By integrating and synchronizing real-time data from all components, it usually includes supplier and inventory management, CRM, analytics, and a point-of-sale system.
Improving the customer experience, keeping tabs on sales, and making more precise demand projections and marketing choices are all possible with operational information.
Benefits of Retail Management System Software
Retail tech investments are expected to increase by an average of 10%, with store operations being the dominant area of business determining technology investments for 71% of the respondents.
Adding retail management system software to your IT stack is smart for all businesses, whether you're just starting or have been in the game for a while. Some of the advantages are as follows:
Increased Efficiency
When you have everything you need in one place, you save time and effort by not having to switch between multiple software programs. Making it simpler to manage multichannel and multi-location retail, data from the built-in features (and integrations) is synchronized and updated automatically.
Because automation eliminates the need for human data input, it speeds up operations and decreases the likelihood of human mistakes. Besides processing orders more quickly, you can also track stock levels closely and restock when it's most convenient. With this software, customer service is even more efficient, and returns are a breeze.
An additional perk is that efficiency helps you save money, which is particularly true with cloud-based applications.
Consistency In Performance
Consistency is another benefit of automation. Improve your processes with the help of this software, which also lets you create your own rules to automate certain operations.
This means that the pattern will remain constant. When forms like packing slips, invoices, and purchase orders are automatically created, mistakes are less likely to occur.
If somebody is having trouble meeting their objectives, you can see it via the workforce management capabilities and provide them with further training. Evaluating product performance and providing a consistent consumer experience across all channels, whether online or in-store, becomes much simpler.
Makes Your Business Objectives The Main Focus
You can focus on the more sophisticated parts of managing a retail company and your future objectives when you don't have to spend as much time on boring manual operations, which is made possible by modern technologies and automation.
With the help of retail management software's business intelligence features, you can see if you're on track to achieve your goals and where you can make improvements.
The centralized system allows you to connect with all employees, making it easy to exchange goals and statistics. Furthermore, you have the opportunity to build your e-commerce empire and surpass your competition by achieving greater efficiency and cutting expenses.
Final Thoughts
Rather than wasting time and energy juggling many retail management apps, it's more cost-effective to get the best retail management system that has all the features you need.
Improving efficiency and reducing costs becomes much simpler when the critical components of supplier management, analytics, inventory management, CRM, and point-of-sale systems are integrated.
Or better yet, go for a software solution that helps you with every aspect of running a retail establishment, not just basic administration. Stay ahead of your competitors in the competitive online retail industry with Xenia's scalable tech stack and AI Automation Engine, which will help you manage omnichannel and multi-location commerce.
Unify Team Operations, Maintenance and Safety Compliance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help ensure teams and facilities are effective and efficient.
Our customers love Xenia's robust use cases including:
Operational Execution
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
💪 Team Task Management
Assign work digitally to defeat pencil whipping and disorganized teams. Complete tasks, chat with teams on any device, track time, collect photos, and ensure high quality work.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
⚙️ Work Order Requests
Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Safety Compliance & Quality Assurance
👍 Concrete Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
Unify End To End Retail Operations With Xenia, Today!
Whether it's store task management, or complex retail execution processes over a sprawling multi-location setup, we understand the headache!
Xenia offers a complete suite of features that enable retail businesses to overlook their on going processes- and that too, without compromising on accoutability, scalability and customer experience.
Our customers love Xenia's robust use cases including:
✔️ Digital Checklists & SOPs
Quickly design and implement standard operating procedures (SOPs) across locations using drag-and-drop templates. Customize everything from daily opening routines to complex safety checks.
💪 Team Level Store Task Management
Simplify daily operations and maintenance. Assign tasks, track completion, and manage repair requests in a few clicks. Keep your teams focused and facilities running smoothly.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Communicate effortlessly within your team. Send direct messages, create group chats, and make announcements. Ensure everyone is aligned and informed, from the back office to the frontline.
📊 Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
⚙️ Work Order Requests
Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
👍 Concrete Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
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