You've developed a great product, attracted a national retailer, and launched an effective campaign to strengthen the retail channel.
What next? Most businesses now just sit back and wait for the money to start rolling in. Sadly, as a result of poor retail execution, these very brands are being removed off shop shelves.
An Oracle study on consumer behavior revealed that 47 percent of respondents identified "out of stocks" as their primary frustration during shopping experiences. Additionally, a significant 63 percent stated they wouldn't wait for an item to be restocked, opting to explore alternatives from different brands instead.
Among the most important parts of brand management is consumer products retail execution using app for retail, which calls for a clear plan, strict execution, and continuous monitoring.
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Available for up to 5 users
Premium for $99/month for the first 20 users (with free trial period)
Available on iOS, Android and Web
What Is Retail Execution?
A retail store has a lot going on behind the scenes. Keeping shelves fully stocked all day, every day, across hundreds or thousands of locations is an incredible achievement in and of itself for retailers and the organizations who sell and/or service products inside their shops. This is only a small portion of what is expected from modern retail teams.
Product prices must align with current advertising methods. Displays and shelves must be organized in accordance with detailed planogram guidelines.
For grocers for example, fresh food must be sold and restocked within certain time frames. Precise tracking of sales and inventory levels is essential for accounting for shrinkage and other losses (as well as for analyzing customer behavior and making bigger strategic choices about variety and selection).
Retail execution, retail activity optimization, or retail execution and monitoring are all phrases used to describe the complex juggling act that is taking place in-store.
Not long ago, teams could get away with labor-intensive, manually-intensive execution procedures in retail. However, it became critical for in-store workers to have access to more structured, automated, and efficient tools and procedures as shops expanded in size and scope and new technology sped up retail.
Why is Retail Execution Management Important?
Convenience shopping has been the norm for customers these days. You risk losing a sale only because your prices are somewhat different from your competitors.
Similarly, losing money could happen from out-of-stocking a highly desirable product or having it placed in the incorrect aisle.
Strategic inventory, warehousing, and display practices are hallmarks of retail execution management. This can include everything from the obvious, like where your items are physically located, to the more nuanced, such as the way your promotional materials are executed, the presence of stock-keeping units (SKUs), the stock levels of certain products, etc.
Your field teams are essential in this context because they carry out your strategy and report back important details on compliance and the overall success of your retail execution plan.
Whose Job is Retail Execution Management?
Every company is different in terms of size and structure, but generally speaking, we oversee the implementation of our retail strategies via our:
- Brand Managers: With the use of retail execution tools, the brand manager is able to monitor success, get insights, and advance the plan by reviewing reports.
- Retail Managers: A retail manager may be involved directly with in-store commerce for larger firms that divide brand management into distinct channels. Typically, they will also record developments and gather data.
- Sales Reps: When a retail execution is finalized, the initial point of responsibility might be the in-office sales people.
- Field Sales Reps: The initial point of direct human contact for tracking store compliance and strategy effect will be a field sales representative.
- Merchandizers: Those in charge of merchandising are responsible for carrying out retail execution in accordance with customer demands.
What is Retail Execution Management Software (RES)?
The term "retail execution software" refers to a suite of programs designed to improve and standardize every aspect of in-store execution. These programs are often accessible via desktop computers and mobile devices. Both frontline teams and team leaders can benefit from this, since the former can better organize tasks and the latter can better assess performance.
Businesses can gain real-time insights into their operations, simplify communication, and decrease operational loss by using retail execution management software. If a company wants to revolutionize its operations and field team management, this software is a must-have.
The following are some of the most important advantages of using retail execution software for field team management:
- Automation and Streamlined Processes: By automating formerly manual operations, retail execution software drastically cuts down on time spent on repetitive, mundane tasks. This frees up resources that companies can put towards more important endeavors.
- Real-Time Insights: Using the real-time data provided by retail execution software, one may make well-informed judgments. That way, companies can find out more about their processes and identify areas for growth.
- Increased Visibility: Retail execution software allows companies to monitor field workers' activities in real-time. This allows them to monitor the progress of their teams and make adjustments as required to ensure that goals are being met on time.
- Improved Communication: Retail execution software allows companies to enhance communication between employees, supervisors, and decision-makers. As a result, it's easier to make sure that everyone is pulling in the same direction.
Retail execution software is rapidly becoming an essential tool for many companies due to its numerous advantages. Businesses can maximize the effectiveness of their field staff and upgrade their operations with the help of the correct software solution.
Key Features and Criteria for Selecting Retail Execution Software
If you want your retail business to succeed, you need to make sure you use the correct retail execution software.
Before making a final decision, make sure you've thought about all of the important features and factors that will help you achieve your company goals.
User-Friendly Interface
It is important that the software has a simple design and is easy to use so that retail staff can get up and running quickly. Look for options that provide a well-structured dashboard, are compatible with mobile devices, and allow you to customize processes to meet the specific demands of your organization.
Mobile Compatibility
Support for mobile devices is essential so that field personnel can access and update data in real-time while on the go. To maintain seamless data flow, mobile retail execution should function offline and sync immediately when an internet connection is available.
Real-Time Reporting and Analytics
Quickly making data-driven choices is made easier with the ability to obtain actionable insights and produce reports in real-time. Software with powerful reporting features, sophisticated analytics, and dashboards that you can personalize should be your top priority.
Customizability
For optimal performance, your retail company needs a software system that can adjust to its specific needs and processes. Research software that provides you the option to personalize workflows, forms, and tasks to match your unique company procedures.
Integration Capabilities
Make sure the retail execution software can connect to your current systems for easier data flow. This includes ERP, CRM, and POS. A comprehensive overview of the company can be achieved via seamless integration, which eliminates data silos.
Support and Training
To make sure that your team has a seamless onboarding experience, look for a software vendor that provides outstanding customer service and training materials. You can make the most of the software by taking advantage of its regular updates and continuing support.
You can streamline your retail operations, make them data-driven, and help them succeed in the competitive retail landscape by using retail execution software that has a user-friendly interface, is compatible with mobile devices, provides real-time reporting, is customizable, can be integrated, and has reliable support and training.
Key Differences Between CRM & Retail Execution Platform
When it comes to managing customer interactions and in-store operations, retail teams often turn to customer relationship management software and retail execution platforms.
The main goal of customer relationship management software is to better serve customers and manage relationships with them, whereas a retail execution platform is designed to enhance performance by optimizing in-store operations.
It is vital to think about how each solution will fit in with the company's objectives and current plans, as while both solutions assist with sales and customer interactions, they serve distinct purposes and have various features and functions.
Enhance Client Experience & Relationships
The key to customer retention and repeat business is providing outstanding client experiences and establishing great connections.
By assisting teams in optimizing store layouts, enhancing product displays, and eliminating out-of-stock situations, retail execution tools may improve consumers' shopping experiences.
Aside from a 97% increase in customer happiness, this also improves the store's reputation and encourages 54% more customers to shop there again.
Software for customer relationship management (CRM) helps teams manage and sustain connections with customers by creating a single database of client information. This database makes it easy to retrieve customer data, trace contact history, and segment consumers according to their preferences and requirements.
To better manage inventory and conduct targeted merchandising, it is helpful to have better communication and coordination with customers and to understand their purchasing patterns and preferences.
Marketing & Promotional Strategies
Strategic marketing and promotional initiatives that allow for personalization of efforts and experiences attract new consumers and increase sales from existing ones. By offering up-to-the-minute data on customer choices and actions, retail execution systems boost marketing campaigns.
One way to increase revenue is by using this to create personalized ads that take into account current interests and seasonality. Automating the creation and deployment of promotions is another way retail execution systems can help with promotion planning and execution. This saves time and money and makes sure that promotions are uniform across all channels.
It's no secret that customer relationship management software is a game-changer when it comes to attracting new customers and retaining old ones via the use of tailored marketing campaigns and incentives.
Segmenting customers according to their interests and past purchases, it enables marketing teams to craft more effective message strategies and launch more relevant promotions, ultimately resulting in more engagement and more sales.
Operations Automation & Efficiency
To keep things operating properly, businesses rely on efficient internal procedures, which, when combined with automation, greatly reduce the chance of human error.
Retail execution platforms automate several systems, including inventory management, workforce forecasting, and data reporting and dissemination, to optimize internal operations, increase productivity, and save costs.
Moreover, it demonstrates to be an ideal tool for managing tasks and facilitating internal communication. With customer relationship management software, internal operations can be streamlined thanks to a centralized database that automatically collects and analyzes client data.
You can improve your operations based on customer service metrics like response times and satisfaction with the support of customer relationship management software.
Choosing The Right Retail Execution Management Software
The ultimate choice for teams, big or small, Xenia offers a seamless retail execution solution. Its easy-to-use application spans desktop, mobile, and tablets (compatible with Android and Apple products), ensuring accessibility anywhere, anytime.
Xenia streamlines process optimization and retail store audits, ensuring uniformity across all branches. Through features like checklists, SOPs, retail store forms, customizable templates, and work orders, it standardizes operations effectively.
Moreover, this retail execution software also provides real-time updates, allowing frontline staff to upload photos, communicate with managers via chat, and track progress, enhancing collaboration and efficiency.
Bottomline
Achieving successful retail execution remains a dynamic challenge, with evolving consumer preferences and behaviors. Equipping yourself with the appropriate tools empowers you to swiftly adapt to these changes, ensuring timely adjustments and staying ahead of the curve.
Unify Team Operations, Maintenance and Safety Compliance with Xenia
Xenia unifies daily operations, maintenance management and quality assurance to help ensure teams and facilities are effective and efficient.
Our customers love Xenia's robust use cases including:
Operational Execution
✔️ Checklists & SOPs
Create checklists, SOPs, Inspections and Data Logs to power accountability, training and staff clarity on every task.
💪 Team Task Management
Assign work digitally to defeat pencil whipping and disorganized teams. Complete tasks, chat with teams on any device, track time, collect photos, and ensure high quality work.
📆 Recurring Tasks
Create recurring schedules for daily opening and closings, performance review meetings, inspections, cleanings and more.
📲 Chats & Announcements
Centralize team communications with in task chats, one-on-one chats, team messages and company wide announcements
📊 Team Performance Reporting
Use Xenia's analytics dashboards to view staff work reports. Filter by asset, location, category or due date and export the report in PDF or Excel
Maintenance Management
🛠️ Work Orders
Create work orders with associated team, asset, location, priority, category and due date. View live progress reports on each work order, chat with teams, and review resulting template submission, images and notes to improve operations.
🧰 Preventive Maintenance
Create a preventive maintenance calendar to ensure asset uptime is not compromised. Attach images, templates, videos and notes to every task and assign to a team or individual for completion.
📲 QR Codes
Generate and attach QR codes to equipment and facility locations to enable fast and accurate inspections and data logs.
⚙️ Work Order Requests
Receive, approve and assign work order requests from tenants, regular customers and vendors. Enable requesters to submit, track, and communicate with your team, without access to operations templates or unrelated work orders.
📁 Equipment Work History
View work history for every asset and sub asset in Xenia. Review performance data and enable corrective actions to improve your operation.
Safety Compliance & Quality Assurance
👍 Concrete Brand Standards
Put your brand standards in a clear and operational checklist to be attached to work assignments.
🔎 Smart Inspection Workflows
Xenia's operations template builder has built in conditional logic into each step. This allows you to trigger actions based on a form response such as creating a corrective action on a failed inspection step, sending a notification to management for out of range meter readings, and much more.
✨ Corrective Actions
Operationalize inspections with fast work order assignment arising from a failed inspection step. All corrective data is stored in the checklist submission for auditing and accountability.
📋 Analytics and Reports
View live dashboard summaries of tasks, employee performance, template submissions and more. Filter, organize and export compliance reports to PDF and Excel formats to simplify compliance management.
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